redawning.com

All Red Awning cares about is their bottom line, not helping their customers as their marketing may try and suggest. Promises of ‘Stress Free 24/7 Support’ are not lived up to and we will never do business with them again and want to tell as many people as possible about a missed customer support opportunity. Our very unfortunate situation started when I had emergency brain surgery a month ago and then was diagnosed with stage 4 melanoma. Living out of hospitals, my cancer treatments were occurring during our 4-day planned vacation. While Red Awning had no problem taking our full payment 60-days prior, they made no effort to try and help us out with our situation and attempt to cancel our reservation with ~3 weeks notice. Their only advice to my wife was to see if we could find someone to take our reservation for us. Spending most of our time in hospitals we told them we were focused on trying to get through each day. After multiple attempts to contact them to for help with a refund, we have heard nothing. I compare this experience with other conversations my wife had with companies like Hilton, Southwest Airlines, and even pre-bought tickets to concerts where all she needed to do is tell them our situation. Every other company said so sorry to hear about our situation and immediately refunded our purchases even outside of normal policies, which helped with both the stress and the huge pile of medical bills. Quite a different customer experience compared to Red Awning. Where we were asked to do all the work with no sympathy or caring for their customer and combine that with very slow responses to all of our communications and if anything, a tone that they simply didn’t care. This was even after we had requested a way to contact the property manager directly by either email or phone and offered to provide written letter from our hospital and doctors but all to no avail. Which lead us to the belief that their promise of “stress free guarantee” as well as common courtesy to family during a very difficult time…so we can only assume their bottom line means more than your customer’s needs. Extremely disappointed in our experience, but do know there are other companies out there that still do the right things so please seek them out.

We found that this business has an active Facebook page with 10979 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.