thetradecentrewales.co.uk

Absolutely disgusting. Bought a car on 29th april with valid mot and service done for sale. Couldn't be happier. Firstly alarm bells should have rung when I bought the car as the day before i was assured the door seals would be reattached for my collection the following day as they were hanging down. Low and behold they were not done for my collection and therefore the salesman assured me he would call me in 48 hours to get it booked in to be done. I ended up calling them after 2 weeks as I hadn't heard anything. I then booked it in myself to be done. Following from this, 5 weeks after I bought the car the steering sensor come up and the steering had a Major fault which needed urgent attention. Called the rac warranty who I was sold this with the purchase of the car (good job really) and they come out to see the car. When the rac come they knocked something under the bonnet and knocked the sensor off and the fault went. For reassurance the car was taken to an approved rac warranty garage and there for 3 days until the sensor did not return therefore nothing could be done to it as the fault was no longer present to fix. 3 weeks later and the sensor has come back on and is now with a garage miles from my house as it was towed to the nearest garage to where the car broke down which was no near home. The car has been there all day and work is needed but the warranty covers it doesn't it......no it does not! The warranty covers some costs but not all of the Costs to finish the job. Although when I took the policy out I was assured nothing would need to be paid on faults such as these as they are major non wear and tear faults. But no......didn't explain that these types of things would need to be paid by myself although I'm paying for an extended warranty on it!!!! Phoned trade centre and kicked off as you do. Firstly I was on hold over 20 mins each time to speak to customer care who each time put the phone down on me.....then when I called back I was promised a call back within half an hour at 10 this morning.....for my call back eventually at quarter to 3.....bless them When I finally got round to speaking to someone they assured me they would look into it to try and work out what they could do to help with the additional costs which were in excess of £100 and would call me back at 4. I did get a call at 4 but then when trying to sort it the phone was put down again and then I called back to try and resolve. Was offered half the value paid to help me out....this was not helping me out as I still had to pay for work to be done to finish the job they assured me I wouldn't pay a penny on. When then going through trying to see if there was anything they could do, was told would get a call within half an hour again... hour and 20 mins passed so rung them back and the woman has decided to go home without even a courtesy call or email......thanks love! My car is stuck in a garage 19 miles from my house with nothing being done to it because you've decided to go home! Absolutely disgusting! Never again will I set foot inside trade centre wales for a vehicle. No effort and no consideration. Absolute joke!

Buy at your own risk! I do not think their technicians check the cars properly in the so-called 99 point inspection, my car a range rover Evoque started with problems straight away which they fixed until made themselves unreachable, once you pay your money forget it you won't see them again.

Ohhh well Goodbye car had since January smoking let's see if the RAC parts and labour warranty they sold me actually covers engine repairs when I bought the car on finance took it home noticed I had no heaters, called them up they recovered it no coolant do they changed the thermostat and housing I then went to collect it drove it home 15 miles and coolant pouring out everywhere so they recovered it again had an independent mechanic do a report on it and low and behold it needed a new water pump new thermostat new housing new pipe work ohhhh yes and apparently new rear brake calipers new discs and pads all the way around new clutch so over 700 in parts they did fix and repair everything reinstated my 30 day cover but what they didn't tell me is that the engineer said in the report that the engine might need to be replaced in the future, then 5 months down the line I break down. Had a BMW specialist looking at it and engine needs to come out as it's knackered and needs to be fully reconditioned apparently t he parts and laboir warranty only cover 80 percent and as a single dad of a very ill child I can't afford this never buy a car from these people they can shine it up until it's gleaming but Wats lurking underneath u will never know ?

Would award a 0 if possible. From the time we arrived, the sales person followed us around like a bad smell and was very pushy. This should have raised big red flags for us but unfortunately, with a newborn in tow and needing a new car, it didn't. We agreed on the car and cleared finance with no issue but it was far from the 'drive away in under an hour' that they advertised. Once all signed for and tax sorted, they announced they could only find one key (which was out of battery) and no service book. Again, alarm bells should have rung but at gone 9pm we agreed to return the next day for a new battery and in the hope that they found the missing key. So that's what we did and drove away old school style using the key rather key card. Returned next day where they had found the missing key (complete with dog teeth chew marks) but still no service book. Fast forward a few weeks where we needed a new coil pack...then another...and another. TCW just didn't want to know. 2 years and about 10 coil packs (plus other issues) later, the car starts cutting out every time I break. TCW still ignore us so we involve the finance company who fail to get response from TCW. Tried contacting them again to be ignored BUT they have the audacity to invite us to their VIP event! After yet another large bill and 5 coil packs, we take the hit and pay off the finance in order to get rid of the car. Went to Motorpoint and our experience couldn't have been any further from the one received in TCW. Moral of the story, avoid TCW at all costs as they will take your money and not give a damn once they've got your signature on the paperwork. Would not recommend to anyone, not even to my worst enemy!!!

Pushy unhelpful salesmen. Took three salesmen to try and negotiate a deal. And then lied about what the car came with. (Sat nav sd card) only got it as threatened to walk away Whilst the aftercare entertains bringing in a car with a fault the service team are unable to rectify it. Three trips to sort out a tpms problem. That's three days at work lost. Two dpf faults in month also. Poor show all-round

The worst company I’ve ever dealt with. Sold me a car and the windscreen wiper came off as I was leaving the showroom. Then I find out they put the wrong tyres on my car and nearly kill me and my 4 year old daughter. They didn’t even apologise. AVOID.

Bought 2 cars with a windscreen price of nearly £19000. Both cars broke down within a week, one of them being unroadworthy and had to be abandoned by us miles away from home. Very little help was given by TSW in regard to both cars breaking down. We eventually lost a total of £4000 in 3 months. Will not be recommending this company to anyone.

Paid £15000 for a car which head gasket went on it in just over 4 months, car covered 4700 miles, contacted trade centre wales under the so called extended warranty costing £40 a month, only to be told that head gasket not covered under their warranty, so I've goto pay out another £900 to get it repaired, last time I will deal with this rip off company

Bought a Mazda CX5 2014 off this company in the summer, when the cold weather came found out there was no heating, found out that the water system was persurising meaning head gasket had gone, only had the car 4 months covering 4700 miles, contacted tradecentrewales and was told it's a second hand car and basicly tough luck, was also told head gasket is not covered under the the extended warranty costing £40 a month, would not touch this company ever again as all their vehicle are rubbish, the company had no after sales service so one they sell you your car you are on your own

I am proof that the web special cars do exist i managed to pick up a bargain for my sons first car thanks to the guys at the Neath Branch. Thanks Paul Breakspear, David James, Adam Smithson and Sam Chapman - highly recommended.

Outstanding service at Neath thanks mark Weight, Daniel Pierinchski, Adam Smithson and Sam Chapman,

i am very pleased with how smooth every thing went with my visit to trade center wales the staff are very friendly and greet with open arms i would recomend these gus to any one

Bought a focus st back in January 2019 nothing but hassle only a 40k millage car with supposedly full Ford history.. incompetent mechanics at there branch who couldn't fix the vehicle it's been in to them 12 times where my finance company black horse have stepped in sent an independent assessor which has now resulted in the vehicle being sent to my Ford dealership where they've got it diagnosing an to see what's going to happen from there.. would never go back the only save an grace I have is that my fiance company have gotten involved and helped out as trade centre never want to know even accused me of fiddling with my car because they found a laptop in the boot when working on the vehicle they had no reason to be in the boot what so ever couldn't even fit a new steering rack without twisting the gators up absolute waste of space and time do not waste your money go to a reputable garage they promise you the world until you buy the vehicle then your left in the dumps

Great service at the Neath branch from start to finish thanks Tim,Lewis, David James, Julian Jones and Sam Chapman

I bought my car a ford ka 2012 in March and it’s now in the garage with the gear box gone. I only had it 4 months paid £4000 for it. There's no way they didn’t know it was on its way out as only had an mot the month before. Please don’t anyone buy anything from here because they are definitely selling cars that are unfit for purpose. I’m going to be also sending this email to my local trading standard as I believe they are selling dodgy cars and their mots certificates they are giving with the cars are also not being done legally and complying with the dvla laws. I didn’t contact them because the warranty was only for 3 months and this had expired they knew exactly what they were doing.

Thanks Tim Lewis, Sara Meissner, Rob Smith and Sam Chapman for the great service.

TRADE CENTER WALES purchased a Nissan Juke 1.2 on finance from neath branch on 04-10-2018. 3 week later had to go back in back bumper was lose it had be rescued. 2 months later the back bumper paintwork started cracking. Where under the poor respray was another coating booked it into local branch for it to be fixed and resprayed this was done promptly, On 03-02-2019 my car and a neighboring car was hit whiles parked outside our home. Next door car was shunted into the back of my car, my car had minor damage to the centre of the back bumper. We took the claim through third-party insurance on repair by RGM (Body repair shop) found serious damage to the back right driver side. the whole back end had to be rebuilt as it was deemed unsafe, the accident on the 03-02-2019 had no impact or damage around the area that was deemed unsafe. I had not seen the report till everything was approved on my behalf by auxilis and had the car back. with a previous respray and photo evidence of accident on 03-02-2019 proves that trade center wales neath branch had sold me a car that was in a rear ended accident prior to my ownership that was deemed unsafe. trade center wales refuse to compensate or to get the car a 307 point check or out of the HPI agreement i am taking legal action and need help funding my case to be heard. Photos can be viewed here. https://imgur.com/ZnoNltl https://imgur.com/jUNnHfk https://imgur.com/GvXMscc

Thanks Gavin Price, Daniel Pierschinski and Sam Chapman for the great service at the Neath branch.

We attended Trade Centre Wales on 11/04/19. Buying my first car i was a bit worried about peoples previous reviews, however when we got here, we were greeted and spoken to straight away, as well as been picked up from the train station and bought to the showroom. The staff have been very friendly, and have supported us and answered any questions we have had to their best ability. The only negative side of our experience was that when we attended the showroom, we had an idea of the exact car we wish to go away with however the salesman who was showing us around the cars pushed us to another car away from the one i wanted. Luckily for us, we managed to speak with someone else who then gave us the opportunity to look at the other car and we then managed to walk away with the car that we initially looked at, whilst the paper work is abit tedious, and longwinded, it is worth the wait to drive away in the car youve had your eye on for the last 7 days. Overall i rate our experience a 4/5 stars, in hope that the salesmen take this message on board to say that they will support the customer into allowing them to show the staff what car they want and are not pressured into going into a purchase they are not happy with. To the point of this review, we are about to go and do the final part of the agreement and will be driving away today. We didnt get to drive away within the same day. but overall happy customer. - so far.

Our car we bought from them is just over a year old, over £1000 in repairs and 3 times the catalytic converter has cracked, now it needs a new engine. The car is only used for work and the mechanic has done a full investigation that shows these faults are a lot more than a year old. We had 3 kids in the car when the engine stopped working coming off a motorway. Please do not buy off this company, it will break your heart and your bank balance.