4.1 / 5

4.1 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.1 / 5

Trust Score









Is legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Instagram account found with large audience
  • Linkedin account found with large audience
  • Facebook account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis





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Based on 913 reviews



6 reviews



8 reviews

Reviews io


13 reviews



886 reviews Review

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Last update: Sun, Jan 2, 2022 1:28 AM

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delivery 4.3 /5

customer service 3 /5

Shocking customer service. Unable to reset my password because the website doesn't work. Raised this with Stacey in customer service who in turn raised it with tech team. She emailed me to say it's been hadn't. Tried again to order and reset password and got msg. "We received too many requests for password resets. Wait and try again later". I did and got same msg. They do NOT answer the phone to take phone orders so altogether a terrible company whose communication and service is NIL....AVOID.

1 year ago

review by Chris

#customer service(1/5)

My son bought me an Innokin vape for my birthday last July. Thanks to this and the vapemate website whose eliquids are amazing, I stopped smoking cigs from September last year. The range of eliquids are amazing, a great variety, smooth and tailor made to your strength preference. The site often have deals which are a great buy and offering the full range in each category. This site is worth checking out - good value for money and the delivery service is excellent!

1 year ago

review by Erica Otero


Good customer service - any issues, they sort it quickly. I like their Directors Cut range which is high VG as they're the smoothest vape I've come across so far. Delivery speed varies, but usually they are pretty good.

1 year ago

review by Caroline West

#delivery(5/5) #customer service(5/5)

I am using their services for more than a year. Always pleased! Great selection of vapes, great offers, and the shipping is 9 out of 10 quicker than promised. I am really thankful for these guys. Well done my "vape" mates - Highly recommended

1 year ago

review by Nikolette Legian

I have been buying regularly each month from Vapemate for over a year, but lately the deliveries have taken longer to arrive. Also they are taking longer to process my order. When I started buying vape juice from them I was pleased to receive emails confirming each step of the way. However, this week I made my usual purchase on Tuesday and received an order acknowledgement - that was it. I paid for 3 day Royal Mail delivery. Friday now and NOTHING. No emails, nothing in the post and no-one I can contact until Monday. By then I will have run out of juice! I phoned my local Post Office Sorting Office and was advised that they are back to normal after the SNOW. So Vapemate - why have you taken my money for 3 days and not processed the order? Maybe there's been a mistake? Maybe I am the only one having this issue with my order?

1 year ago

review by Max W.


We searched online and found that this business has an active Facebook page with 54 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.

by Smart.Reviews Review

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