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alaskatours.com
9 Reviews
4.3 Great
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4.3 / 5

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3.8

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5

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Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites

Based on 61 reviews

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4.3

9 reviews

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52 reviews

Alaskatours.com Review

Alaska Tours plans Alaska vacations railroad bus tours Alaska cruises land tours and getaways Planning all the best Alaska trips since 1991

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Last update: Sun, Nov 20, 2022 1:35 AM

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Alaskatours.com Reviews & Complaints (9)

Unbelievable experience with Explore Tours—two weeks in Alaska with many components. Two different trains, hotels, the car rentals, multiple excursions... all flawless due to Heidi and Explore Tours. As a travel agent who used them fir my personal travel too, I cannot recommend them highly enough!
5

3 years ago

review by Becky Word

I booked a seven day 6 nights Alaskan tour package and I was not satisfied with the hotel accommodations Explore Tours booked for me and my husband . I booked my reservation with Ms. Kami Karp. I asked her if all the hotels I would be staying at had good accommodations because I didn’t want to stay in a bad or rundown hotel. She assured me that all the hotels were good hotels and my stay would be comfortable.

The Harbor 360 Hotel was a low budget hotel worthy of 1.5 stars. The furniture in the room was worn. The one elevator in the hotel was very slow. We had to use the stairs to leave and return to the room. My view was the parking lot.

The Denali Bluffs Hotel was also a 1.5 star budget hotel. The room was so tight that I had difficulty moving around without bumping into the furniture. The bathtub was dirty and the bathroom sink was stopped up. The television in my room had poor reception. Upon my request the hotel staff cleaned the bathtub. The plumber could not fix the sink and the electrician could not fix the TV. My room was finally changed after I asked for the manager. The room should have been cleaned and the plumbing should have been fixed before my arrival.

These two hotels should not have had 4 or 3.5 star ratings. We were led to believe these hotels had great accommodations and this was not the case.

Sincerely,
Unsatisfied customer
1

3 years ago

review by unsatisfied

I booked a 3 week tour of Alaska with Explore Tours. We had a few set backs which started with our arriving flight which couldn't land due to weather. Explore tours helped us out by shifting hotels and getting us back on track when we arrived a day late. Then, one week in I had a bad fall while hiking in Denali and broke my ankle. I needed surgery and a 2 day stay at a hospital in Fairbanks. Again, Roberta from Explore tours bailed us out with some rearrangements so that we could continue our trip after I got out. Overall, our Alaska experience wasn't what we expected, but the planning and accomodations were first rate, and Explore Tours emergency support was really there when we needed it. I would use them again.
5

3 years ago

review by Customer

EVALUATION OF EXPLORE TOURS Lee C. Drickamer

My wife and I completed a 46-day Alaska trip adventure in July. This included 31 days in the state as well as driving to and from Alaska. The core of our journey was arranged by Explore Tours. They did an expert job with the overall planning and with many of the details. This included hotels, tours, several short airplane rides, and guidance on driving and sightseeing. Our enjoyment of the travel was enhanced by the planning and arrangements done by Explore Tours. As with any trip of this length, there were several glitches. I have been most pleased with the handling of these issues. Working with the good people at Explore Tours was a fine experience; I will use them again when I return to the great land of Alaska again.
4

3 years ago

review by Lee

My Nome and Teller Day Tour, booked through Explore Tours was a complete failure because the local guide never showed up to pick me up at the predetermined start point and time. I contacted the local tour operator's office and found out that the guide had failed to notice my name on the tour manifest and had already left with the other individuals scheduled for the tour that day. He called me at the end of the day to apologize, which I appreciated. Though perhaps an honest mistake, it was complete failure on the part of the local tour operator to meet their contracted obligations and I expect a full refund for services not rendered.
2

3 years ago

review by Keith

Explore Tours interpreted perfectly our desires and produced for us a perfect program for the four days we spent in Nome and on Knik River Lodge. We have been very happy about content and service provided by Explore Tours.
5

3 years ago

review by Guiseppe and Patrizia

June 2018 was our third trip to Alaska planned with Explore Tours. Each time we found the staff to be knowledgeable, professional, flexible, and timely. Our first two trips were exactly what we wanted and went without a hitch. Our third trip was also exactly what we wanted however we had a hitch on the first leg of our adventure, a hitch which was promptly solved by the Explore Tour staff. Specifically, when we arrive in Anchorage, we discovered our flight to Valdez was cancelled due to weather. We called Explore Tours and told them the situation. They told us they would call back within 15 minutes. They did call back within 15 minutes after they had made an Anchorage hotel reservation for us for the night, canceled our first night's hotel reservation in Valdez and confirmed the 2nd and 3rd nights' stay, and changed our glacier cruise reservation to a day later. They gave us all of this information via telephone and followed up with an email. We were impressed with their prompt, thorough, friendly and professional response. We will return to Alaska again and when we decide to do so, we will use Explore Tours. We recommend them highly.
5

3 years ago

review by Janice Marchbanks

The tour needs to give more info about environment , people & culture of Nome and much less personal life story of the driver/guide. It was more an "ego trip" for the mayor and not really a "tour of Nome".
2

3 years ago

review by GR

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
4

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites

Alaskatours.com Review

Alaska Tours plans Alaska vacations railroad bus tours Alaska cruises land tours and getaways Planning all the best Alaska trips since 1991

Alaskatours.com Customer Service Contacts

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