bambootravel.co.uk

4.5 / 5

bambootravel.co.uk

bambootravel.co.uk
38 Reviews
4.5 Great
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4.5 / 5

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4.5

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Bambootravel.co.uk Reviews & Complaints (38)

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delivery

price 5 /5

quality 5 /5

customer service 5 /5

on-time

First time that we've used a travel service/guided tour and was very relieved that it all went really smoothly given that we also had two internal flights. Able to adapt itinerary to suit our needs & budget without any problem and little things such as a very early check in for our first hotel after a long flight & a very late check out on our last day made all the difference to our holiday.
Guides were exceptional & it was great to have our own door to door air conditioned transport which we were really grateful for given the heat/ humidity.
The hotels were impressive and all very different. We particular enjoyed our two night boat trip in Ha Long Bay & our stay in the Mekong Delta.
An excellent trip overall.
5

3 years ago

review by Sheila C.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

100% First class. Emily was always at hand to answer any questions and we had a wonderful holiday
5

3 years ago

review by T. C.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We had a brilliant holiday to Vietnam and Cambodia thanks to the wonderful team at Bamboo Travel. All the arrangements were fantastic.

Richard Lebus
Twickenham, December 2016
5

3 years ago

review by Richard Lebus

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We had the holiday of a lifetime on our four week holiday in Burma booked with Bamboo Travel and cannot speak too highly of it. An excellent tailored itinerary.
5

3 years ago

review by Nick Beard

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I sent a 'wish list' itinerary to 4 travel agents. Within an hour, Emily from Bamboo was on the phone talking through our requirements. They then made it happen. The trip itself was all that we required and due to Bamboo and it's partners was hassle free throughout.
5

3 years ago

review by N. L.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Excellent support and advice from Luke Stapylton-Smith in London; absolutely no problems in South East Asia from his local partners.
A wonderful and memorable Holiday, exactly what we wanted and better value than alternatives we looked at.
5

3 years ago

review by Y. Q.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We couldn't have been happier with our tour of Cambodia and Laos. We have been calling it our "oh wow" trip, because every day, we said "oh wow" many times. Everything was perfect, from our accommodations to food to activities - and especially, our local guides and drivers, who were so knowledgeable, kind, and helpful! The itinerary was excellent - we loved every minute of it. I would highly recommend Bamboo Travel and will definitely use them again for a trip to anywhere in Asia.
5

3 years ago

review by Laurie Chalko

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Our 38-day trip to Indochina with 15 flight segments, 12 cities and countless sites and guides functioned perfectly. If someone was to meet us - they were there; if a special hotel/room was booked - it was as booked; and when and airport could not open - Bamboo solved it before we knew about it.
We traveld for 38 days without any concern or worry; what more can you ask for.
5

3 years ago

review by Anders Marcussen

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have recently returned from a 17 day adventure in Myanmar, thanks to Bamboo Travel we had one of the most wonderful travel experience. Bamboo really listened to us in understanding our preferences and put together an itinerary that certainly exceeded our hopes and expectations. The staff are friendly and responsive. Highly recommended.
5

3 years ago

review by Lisa Cane

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We've used Bamboo on two occasions in the past (two 2 week holidays to Malaysia and Vietnam) and have had the most amazing experiences. Bamboo have a flexible approach and will tailor make your holidays to suit you. Whilst on our travels we had brilliant guides who looked after us incredibly well. I would definitely recommend them to anyone planning a trip to the countries in which they operate.
5

3 years ago

review by S. Owen

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

IBamboo arranged my holiday in Vietnam the service in the UK and Vietnam was excellent and I will use them again.
5

3 years ago

review by Michael Wood

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Had a two week Sri Lankan holiday in March, booked essentially last minute . Good time made excellent by Bamboo in the UK and their agent abroad. I definitely would recommend.
5

3 years ago

review by Allan Smelt

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I and 2 of my friends planned a trip to Cambodia, Laos and Thailand, we knew the basic activities and sites that we wanted but enlisted the help of Bamboo Travel to plan and book the trip for us. They did a great job! In each city, we had nice accommodations, guides and drivers. Our itinerary met all of our needs and expectations and we had no challenges or issues with anything during our travels.
5

3 years ago

review by Tammy Best

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The most important thing to say is that, as with our holiday last year in Myanmar, we had a really wonderful time. We loved northern Thailand and Laos, the Pandaw river cruise, all the places and sights and of course the people we met and saw. The connections all worked like clockwork. Hotels, guides, drivers and cars were all excellent.

So, to repeat, another wonderful holiday in our favourite part of the world. And once again Bamboo Travel's arrangements were faultless. Many thanks.
5

3 years ago

review by Mike D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have just had a fantastic and fascinating personalized tour of Japan, Korea and Malaysia. We were overwhelmed by how modern everything is in all these countries. In addition, the people were all polite and charming and the service in the hotels etc was outstanding.

Bamboo Travel's organization and attention to detail was superb and everything on our itinerary ran like clockwork.

We would definitely use Bamboo Travel again and highly recommend them to anyone looking to visit Asia.
5

3 years ago

review by Ann Bothwell

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We first approached Bamboo and 2 other Far East experts at a holiday show in London. Each company was given a set of requirements for a holiday of a lifetime to be planned a year in advance traveling through Vietnam, Cambodia and Laos.
Luke at Bamboo came back to us with an itinerary and price to match our requirements but also made many suggestions to maximise our experience within our budget.
The booking paperwork was clear and concise with details of all the itinerary, hotels, tours, transportation and timings. After the initial booking one of the hotels declared building works thus Luke sent options for us with recommendations for a replacement of better quality at no extra cost. We were also kept up to date with flight timing changes all the way up to departure.
The pre departure paperwork and the use of a web site to enable us to hold all the documentation off line was excellent.
Minor problems such as the difficulty dealing with the recommended international airline pre flights were dealt with by Luke as thoughtfully as possible but he had recommended this airline for its flight quality and internal flight costs.
The 3 week tour went like clockwork. At one point we were following the path of a very unseasonal typhoon which flooded a hotel that we were due to arrive at in 24hrs. The local agent informed London, an alternative hotel was found of superior quality, our local agent detailed the change and Luke contacted us from London to ensure we were happy with the change and for a discussion regarding any other help we might need.
The requested debrief with Luke on return was thorough and we have already recommended Bamboo to some of our friends
5

3 years ago

review by H. R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have had a splendid 3 week holiday in Sri Lanka superbly organised by Bamboo Travel. From the moment we first made contact with them to our return to Birmingham, all arrangements ran like clockwork. The planning stage was fun with various ideas and suggestions being floated so that we could have the best possible and most varied experience of the beautiful island and its people. we could not have expected or wanted more. We send grateful thanks to Bamboo Travel, would most certainly recommend their service to anyone and will definitely be using them again.
5

3 years ago

review by William Moore

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have used Bamboo travel many times and there professionalism and customer service is second to none. Their knowledge of the area and what it has to offer is superb - they listen to their clients and deliver in what you require - I have recommended them to my friends on several occasions and they have not need disappointed .
5

3 years ago

review by Melanie Morris

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We had a wonderful holiday in India on a private tour called "Beyond the Golden Triangle". There were so many amazing sights and sounds. All of our guides were excellent.

It was our third holiday using Bamboo Travel and we would highly recommend them.
5

3 years ago

review by Mark Jones

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have worked with Bamboo Travel for two different experiences and they have been great. They've provided great counsel, flexibility, and insight into the regions I was traveling (Southeast Asia and China) and different types of trips (adults only, family).
5

3 years ago

review by Amy Fitzgibbons

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites

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