Crosby Blinds

I've bought blinds of all types and sizes from Crosby over the past fifteen years, and I'd never go anywhere else. Good prices, quick delivery, always happy to advise and answer any query, and on the rare occasion when anything needed to be corrected the solution was quick and without quibble. A pleasure to deal with, and if only ALL companies were like Crosby Blinds life would be a lot easier!

have purchase 3 times now from Crosby Blinds. Quick turnaround and great quality blind at competitive price. They've also helped me out with spare parts for blinds not supplied by them and have done so helpfully and quickly. would definitely recommend and I will use them again.

We ordered a blind on behalf of our daughter, as we have Crosby blinds throughout our house and after 12 years they still look great. Arrived promptly, looks fabulous, we had a slight hiccup with the pelmet size, which wasn’t Crosby Blinds fault, but they quickly had it rectified, Andrew went above and beyond to ensure that we were completely satisfied, wouldn’t hesitate to recommend Crosby Blinds, excellent product, excellent customer service. Many thanks, just about to order another one!

Excellent service once again

Bought from crosbyblinds a few times now and would definitely recommend, very professional service and great value

Recieved our blinds today, on the exact delivery day we was advised when placing the order. Product is great quality and exactly what we was looking for, with a much more reasonable price than we had seen for similar products.
Look forward to purchasing again from crosby blinds.
Jon

I have been left with damage on the rubber seals of seven of my windows (new double-glazing fitted Oct. 2019) as a result of conflicting measuring instructions on what used to be this company's Neat-Fit Blinds page. I have screenshots of this webpage and the original URL recorded but embedding images and URLs is not possible on a Trustpilot review. Purely coincidentally of course, Crosby Blinds have now replaced the page in question with a new one since I raised my complaint in December 2019,

The page in question contained a 'Measure and fit' video in two different places - one part way down the page and one at the bottom. While the video was the same in both places, only at the bottom of the web page was it also accompanied with an instruction to 'deduct 4mm from measurements' that you would have thought vital to a bespoke product. The instruction wasn't in large, bold print, or bright red but rather beneath the video hyperlink in tiny grey print. The video itself, did not mention the 4mm deduction at all. This fitting video has also vanished from Crosby Blinds website too - though I also filmed this before they took it down. I notice that the new page no longer makes any mention of a 4mm deduction at all.

When my order of nearly £500-worth of bespoke blinds arrived, it was dumped outside my front door in the rain without the driver waiting to get a signature - which he was supposed to do. I managed to fit most of the blinds with considerable effort and assumed this was normal and simply caused by the resistance of the rubber seals. However, the final two blinds would not fit properly between the beading. Upon inspecting the blinds I'd fitted in better light, I could see they had abraded the rubber seals of my windows. I returned to the measure and fit instructions on the website which is when I noticed that there were two sets of instructions. I had used the measure and fit video which appeared first on the webpage and which didn't mention the deduction - hence the too-tight fit which abraded the seals of my brand new windows.

I contacted the company immediately and the response from then on was less than satisfactory. The company's representative started by making light of an expensive order being left in the rain. Subsequently, over a series of emails, he persistently refused to accept that because the blinds were 4mm longer than they should have been that they would be more difficult or impossible to fit. He refused to acknowledge that the now disappeared webpage contained conflicting measurement instructions. He also refused to accept any responsibility for damage to my beading. He seemed to be under the impression that because the blinds' brackets could slide under rubber seals for up to 10mm that there should be no problem despite my repeatedly explaining that it didn't matter how far under the seals the brackets could slide if the moving parts of the blinds were too wide to fit between the beading. He said I could return any blinds to be modified to 4mm smaller but when I pointed out that the beading on my widows would then incur further damaging abrasion, once again refused any liability for damage to the beading. In the end, I arranged to send two blinds back upon which it transpired that he couldn't have the blinds modified at all but would replace them instead. Interesting that this offer appeared once he knew I was only prepared to risk sending two blinds back rather than a whole consignment. At all times, his attitude was that Crosby Blinds had done nothing wrong. I am left with a complete set of blinds fitted, only two of which fit properly (and of course were no trouble at all to fit since they had the 4mm deduction) and seven damaged window seals which would cost £220.00 to replace. Even if I did, I would then need six of the blinds to be reduced by 4mm or replaced.

What should have happened from the moment the complaint was raised was for Crosby Blinds to acknowledge the confusion caused by their website, apologize, replace all blinds and replaced my beading.

The new webpage does appear to be much clearer - it no longer makes any mention of any 4mm deduction so hopefully no future customers will be misled. However, to have changed the page because I raised the issue (as appears to have happened) while maintaining to me that I had little cause for complaint seems like a tacit admission that I was right and a little underhand. You have been warned.

Hi, the 12 blinds of this order were delivered safely yesterday and I installed them during the afternoon. I'd like to say thank you very much to Crosby Blinds, especially Andrew, and Luxaflex for a perfect transaction. Andrew was really helpful in dealing very promptly and expertly with pre-order queries and then facilitating the order. Delivery was on time, the blinds fitted perfectly and were easy to install. All-in-all, a really satisfactory experience. Thanks again and congratulations.

Over the past 8 years, I have bought Luxaflex blinds from Crosby Blinds for both me and my late parents. So when I recently moved and wanted new blinds, I came back to Crosby Blinds and I certainly was not disappointed. The same excellent customer service, price and quality was on offer as I had previously experienced. Jen and Andrew are very helpful and positively respond quickly to resolve any issues.

A first class service and same day response for a request to replace a small part 8 years after placing the Plisse Blinds order. Outstanding

I ordered two sets of Roman Blinds from Crosby and both sets are fantastic. I paid for blackout lining on our bedroom set which was mistakenly put on the living room set. Quick email and Andrew very quickly organised for a replacement set to be sent out. Fantastic customer service (very quick responses), good quality products and fast delivery. Will definitely recommend.

Wow wow and more wow thought blinds would take 4 weeks, arrived in 10 days packaged excellent. Could not have asked for better perfect quality delivery service everything, thoroughly recommended I will definitely be buying my bay windows from them. Thank u Crosby blinds xxx

First class company to deal with, my order arrive 6 days early and all 10 blinds were 100% correct in every way, many thanks to all at Crosby Blinds.

Purchased two sets of PVC 50 mm blinds from Crosby Blinds!
Perfect for our home & exceptional quality!
The service from them was also fantastic especially as I had measured incorrectly & had to order more for one window!
They pushed the boat out in getting new ones made & can see why they are highly recommended!

I purchased a Luxaflex blind from Crosby Blinds 6 months ago but one of the cords snapped. I contacted them and they arranged for a courier to collect the blind and return it to Luxaflex to be re-corded.
Within 2 days it was delivered back to me fully repaired.
Absolutely fantastic customer service.
I would most definitely use them again and would not hesitate in recommending them.

I recently had my blinds supplied & installed by Crosby Blinds after they were recommended by a good friend, fantastic customer service, all round very happy with the blinds, i would recommend them all day long. Thank You.

Although you said to allow upto 4 days they arrived within 24 hours. My husband put them up with no problems commenting on the clarity of your instructions.They look very neat and will do the job well. The service over the phone was very helpful as I had old style velux windows that had a different code which was quickly clarified. Also the price, what a bargain!

I have purchased 5 or 6 orders for Luxaflex Blinds from Crosby Blinds over the years. I have always found the price to be excellent (in one instance, hundreds of pounds cheaper than a large department store), and customer support (when required) to be great and are able to provide knowledgeable advice.

Most recently I made a mistake in measuring a blind that cost several hundred pounds. Rather than sell me a new blind which I thought would be the only option, Crosby arranged for the manufacturer to trim the blind.

Would very strongly recommend purchasing Blinds from Crosby.

I ordered a Bloc out blind as last year we had so much interrupted sleep with the light shining through, even though we had a roller blind and curtains. The price was very competitive and on reading Crosby blinds reviews I placed our order, unfortunately the wrong colour was sent but this wasn't a problem and Andrew immediately arranged for a new one to be sent out. Once new blind was fitted Andrew arranged for collection of the wrong coloured blind. A very smooth and stress free transaction even though wrong colour was sent, which would not of been Crosby blinds fault but the manufacturer. Thank you Andrew and team!!!
I will definitely be recommending the bloc out blind to family and friends as since we fitted it, which was very easy, we have had amazing sleeps as it does what it says and blocs out any light, so much so you can't see the end of your nose and when you open it in the morning its like your having a torch shined in your eyes with the light. Well worth the money, wish we'd bought one sooner!!
When it comes to new blinds I will without hesitation be ordering again from Crosby Blinds. Our service and experience has been 5stars thank you.
Mrs Nash

I first ordered blinds from Crosby in 2009 and was impressed by their service and prices. I have just received my forth and most recent order and as ever they continue to offer excellent service. Their staff are knowledgeable and helpful. Prices remain very competitive. I continue to recommend them to friends who are looking for window solutions.

I am not sure why I didn’t leave a review back in 2014 when I used the company to buy their own brand premier range Venetian blinds for my whole house. There was a problem with the quality of one blind, which was dealt with without argument and replaced by Crosby Blinds, I wouldn’t hesitate to use them again. In fact I am about to for another house move, whereby I will be asking Jen to quote me for blinds for my whole house. Wouldn’t hesitate to recommend as in my experience they were excellent. Using them for blinds again speaks volumes and I am a very fussy customer to please!

Update: disappointed this time with some elements of the service. Unfortunately as a customer you don’t expect to be blamed for getting something wrong & TBH I am the first to admit if I am but Jen did blame me for a sizing issue. I had already sent a long detailed email of the 20+ blinds I wanted, emphasising they were ACTUAL size but needed to provide a colour for two of them. I agreed the details of sale on the order for the blinds excluding the two, no issues. Having confirmed the colour for the last two I was again sent an order confirmation, which I was asked to check but unbeknown to me, Jen had used their default sizing system for these two blinds. This resulted in the two blinds being narrower than ordered. When I queried this I was told I should have checked but let’s be honest about this, I had instructed you to place my order with ALL blinds as actual size, so you made the error of not following my instruction. Fortunately the blinds were being fitted to a door and therefore we got away with Crosby’s sizing error. My issue is your immediate defensive response of automatically blaming the customer. I have the email to prove my instructions to you and that is what you should have referred to when I sent my colour choice through. Shame really, as I believe they are a sound company that will try to help you buy what you want but this response was unreasonable and tainted my overall experience, hence the now average score.