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east-west-tours.com
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East-west-tours.com Review

Go to Russia for your Russian Holidays take Transsiberian Rail Tours Volga River Cruises visa-free St Petersburg tours bestselling Russian group and private tours

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East-west-tours.com Reviews & Complaints (18)

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delivery

price 5 /5

quality 5 /5

customer service 5 /5

on-time

We recently returned from an 8-day trip to Moscow and St Petersburg that was arranged by East West tours. Alex was very efficient and lined up guides, hotels, transport and the tour itineraries. We were very pleased with all the above. Alex also helped us with the air travel. We highly recommend.
5

3 years ago

review by Roger M and Jane Emanuel

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have been using Alex's services for more than 10 years now. Every time he delivered great prices, timely service
and valuable information for making travel related decisions. He is very well-travelled and often uses his experience
for suggesting destinations and things to-do.
5

3 years ago

review by Len

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My wife and I worked with Alex to plan out trip to St. Petersburg from Helsinki. Alex had the important correct information and he made calls to get us a Deluxe room on the ferry. Guests with a Deluxe room get on and off the ferry first thing which is a big deal when there are 100's of anxious people in line!
The hotel in St. Petersburg was the best hotel of the entire trip. It would easily be categorized as a four star hotel in the U.S. The tour guide , Anastasia, was excellent in that she was a walking historian about the life of the Czar's and took great pride in sharing her knowledge.
The food on the ferry was average but Anastasia took us to a stroganoff place in St. Petersburg that was better than the original Stroganoff Restaurant. She even obtained ballet tickets for us to Swan Lake at the Alexandrinsky Theater; not easy to do in the summer!
Lee
5

3 years ago

review by Lee Patza

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I recently toured St. Petersburg with East West tours. While there were a few problems at the outset with setting up our trip, our guide while we were there was amazing. Masha had a wealth of information and history. She was welcoming, warm and couldn't have done more to make our tour better. If you were planning a trip with East West I would absolutely recommend that you request Masha as your guide.
4

3 years ago

review by Judi

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Dear Bobby,
Thank you for planning such a wonderful trip for my family to Russia. All the arrangements- hotel, guides, transfers were excellent. I would highly recommend your company to others and look forward to planning another trip with your company.

Thanks !
5

3 years ago

review by Pramila Charpentier

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My son and I recently returned August 15 2018 from a trip to Moscow and St. Petersburg
Arranged by east west tours and
It was a fantastic experience. We Do not know Russian but English was spoken at all the hotels and restaurants. The tour guides and Drivers were very informative and punctual.
The country was beautiful from red square museums
To the castles in St. Petersburg
The 4 seasons hotel in both locations had superior service
Ausra And alex of east west were extremely helpful with the visa process and selecting itinerary and I highly recommend them and experiencing the Russian experience
Eleanor and Steven
5

3 years ago

review by Eleanor

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

East West Tours arranged our trip to Russia a few years ago. We stayed at the hotel Aquamarine in Moscow and Petro Palace in St. Petersburg. Both hotels were recommended and booked by East West Tours. They were good 4* properties, centrally located, with fairly large rooms and good service, and very delicious buffet breakfasts. We took an overnight train from Moscow to St. Petersburg. At first we were hesitant about taking the night train and concerned about comfort and security but the agent from East West Tours assured us that we would like it and she was 100% right! It turned out to be quite comfortable and we were able to sleep through the night. The tour guide in St. Petersburg deserves a special mention, she was a gem! Perfect English, encyclopedic knowledge of the subject, patience and willingness to go an extra mile to keep her tourists happy. Both drives and the guide in Moscow were good too. This was a memorable trip and we were lucky to have East West Tour arrange it for us.
5

3 years ago

review by Felix Rabinovich

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have returned from an incredible trip to Scandinavia and the Baltic countries arranged by East West and Nordic Saga Tours in May. The trip was dedicated to my 50th birthday anniversary that I wanted to spend in my hometown. I haven’t been to Vilnius for 30 years and needless to say, this was one amazing experience. The agency planned every detail of our trip: airfare on SAS, private transfers, comfortable centrally located Novotel, private sightseeing tours in Vilnius, Trakai, Kaunas and Palanga.
Customer service was top notch, an agent was very knowledge and professional and answered all of my concerns in a timely manner.
Highly recommended.
5

3 years ago

review by Mikhail R

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Our Russian vacation was one of the best of our lives. Everything went well. Everyone was on time and where they should have been. We enjoyed each guide. They were all different, which made it all the more interesting. It was hard to pick a favorite. Nobody played "my country is better than yours" and we did not play that game either. It did not seem appropriate. Still there was no topic that was off the table, so we had very many stimulating discussions with our Russian guides.

As far as Russia itself, I think we learned more in two weeks than I would have imagined. The guides were so informative. Both Moscow and especially St. Petersburg were beautiful. St. Petersburg has replaced Rome as my wife's favorite city. As you predicted, we never felt threatened. There was the expected awkwardness that comes with the language problem, but I never felt discriminated against because I asked "do you speak English." I suppose the fact that we were willing to go to Russia when others were not speaks for itself. But I now feel even more comfortable with Russia.
I should pitch Dora. She encouraged us to remain in the tour when everyone else was scared off because of Crimea. It would have been easier for her to cancel the whole tour. Organizing a tour for 2 brave people must have consumed much of her time with little financial reward. She showed no regrets or hesitations. She was always easy to deal with.
5

3 years ago

review by Steve

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My tour of Moscow and Saint Petersburg, Russia was FANTASTIC!!! You did an absolutely incredible job!!!

The tours were comprehensive, the guides were friendly and very informative. The guides took what were uninteresting facts we learned in school and made them fascinating stories about real people and provided us with a breakdown of point of views, reasons for things occurring as well as separating truth from fiction.

Every detail of the trip was well thought out and made simple to understand. The accommodations were first class and addressed every need from the smallest to biggest. And at the same time they allowed for one to have down time to relax or wander and explore on your own.

Thank you for a FABULOUS experience!!! I would highly recommend this tour to everyone I meet!!!
5

3 years ago

review by GERALD / Brooklyn, NY

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I can not say enough positive about the professionalism, attention to detail and organization plus the knowledge of the staff assembled by East West - tours for my 3 week trip to Russia. Originally I had planned to spend only 2 days in ST Petersburg but Dora pointed out that I would not do the city justice in just 2 days, I changed to 4 days and do not regret the decision for a moment, truly one of the great cities in the world with so much history. Traveled on to Moscow and than took the Trans-Siberian RR thru Russia over to Mongolia.

The scheduling and attention to detail made all go as needed, with everyone on time. The hotel recommendations were excellent quality hotels with staff that was well informed about local restaurants and bars. The hotels were typically in the heart of the city where all the action was
On the trip I had 6 different tour guides each extraordinarily knowledgeable about Russian history and Mongolia, felt very safe and having a driver in addition to the guide made travel much simpler.

Thank you for all your help in making sure I was prepared to take this trip -- it was fantastic! Sincerely, Don Peck
5

3 years ago

review by Don Peck

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Following a complicated, multi-stop, multi-person, and eventful trip to Russia and Eastern Europe, I can say that Alex at East West is hands down the best travel agent I have worked with, ever, and by a long shot. Incredibly responsive, patient, and solution-oriented. Bravo!
5

3 years ago

review by Marc Gotlieb

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Dora, owner of East-West Travel arranged my trip to Russia and I can't thank her enough for such a marvelous trip. The Taleon Imperial Hotel was awesome - could not have been any better. The room was comfortable and the service was impeccable. On Victory Day, I had my hair styled in the hotel salon and enjoyed a fabulous dinner of caviar on the terrace of the hotel while watching the parade. Another great surprise was being able to stay in a 5 star hotel at a 3 star price!!!

Maria Ganina, our tour guide arranged by East West Travel was amazing. Without her, we would have spent the time wandering around, not knowing what we were seeing and would have ended up spending a lot of time in restaurants. I learned so much, which was my whole reason for going. She was always on time and I really loved traveling around seeing the real Russia. I cannot thank her enough for making my trip so memorable. I feel like I have a new friend in Russia!

All the plans went off without a hitch, and I would not have dreamed of going without the services of a good travel agent who is experienced in Russia and a guide who took me everywhere I wanted to go. Car travel, visas, admissions to all the sites and no standing in lines are just a few reasons to use East-West Travel and I would not hesitate to use them again.

Overall, it was a trip of a lifetime. You should go to Russia. You won't regret it.
5

3 years ago

review by Deckie

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Alex,

We wanted to let you know what a wonderful time we had in Russia! It was a fantastic trip and we really appreciate all of your hard work. All the accommodations and excursions were great! We especially enjoyed having Marsha as our tour guide in St. Petersburg! She was really fantastic, knowledgeable and friendly. Thank you for your recommendation to go to Pushkin Cafe -- we loved it! In the tour, Moscow and St. Petersburg really came alive for us! We really appreciate how well organized the trip was -- this allowed us to enjoy the trip without worrying about the details and paperwork. Thank you again for making our trip so wonderful!

Thank you
5

3 years ago

review by Roman

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

From the greeting at the Moscow Airport by our tour guide, Marina, to the last good-bye from Elena at the St. Petersburg airport, all went extremely well. Our only hiccup was not knowing who was taking us to Suzdal but that was easily resolved. Every entry to museums, palaces and venues was eased by the knowledgeable guides. Our extra tour to Kizhi Island was amazing and the guest house was perfect as our room overlooked the lake.

Food in any of the restaurants or personal homes was plentiful and delicious.

Hotels were indeed 5 star. Had we known we could request a view room on a high floor, we would have done that and will remember to ask in the future.

All drivers were polite and took care to be safe, yet efficient in time travel.

Since this was our first experience with your firm and private tours, we both feel fortunate we were able to go with a first-rate company.
5

3 years ago

review by Juliana McRae

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We took their St. Petersburg visa free cruise from Stockholm through Helsinki to St. Petersburg. We were impressed with the cruise line (great food) and the tour of St. Petersburg was first rate. We had a small group tour and Maria (Masha) was an incredibly knowledgable guide. She grew up in St. Petersburg and had many insights into the city and it's history. We were able to visit Pushkin, Catherine's Palace and Petershof as well as many historic sites in the city. St. Petersburg is a beautiful city and everyone should see it.
5

3 years ago

review by Mark Spohr

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Bobby put together a rather complex 5 country 31 day tour for us that was fully inclusive, e.g., airfares (complex because of the 5 country itinerary), securing Russian Visa's, airport meet/greet, private transfers, private guided tours throughout each country, boats, trains, all accommodations at 5 star hotels, and the logistical planning to make it all happen seamlessly. My wife and I travel once a year to places around the globe, but this trip had us a bit apprehensive due to traversing Russia from east to west and then north from St. Petersburg to three of the four Scandinavian countries. EVERYTHING went perfectly and was pulled off with exacting ease. Thank you, Bobby, for have made this trip extraordinary in every way possible!
5

3 years ago

review by JON DELGADO

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
4

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 0 mentions in other websites

East-west-tours.com Review

Go to Russia for your Russian Holidays take Transsiberian Rail Tours Volga River Cruises visa-free St Petersburg tours bestselling Russian group and private tours

East-west-tours.com Customer Service Contacts

No contact details for this company.

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