Girlings

4 / 5

Girlings

4 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4 / 5

Trust Score

3.9

Reviews

3

Social

5

Featured

4.5

Technical

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  • This website has existed for more than 3 years
  • Facebook account found with large audience
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Reviews Analysis

15

reviews

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0

AI declined reviews

0%

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Girlings.co.uk Review

Letting retirement properties on long term rentals to those independent and active people aged 55 in purpose built retirement developments across the UK

Girlings.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 2:32 AM

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Girlings.co.uk Reviews & Complaints (15)

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delivery

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quality

customer service 5 /5

on-time

As Executor to my late F in L's Estate and unable to sell his retirement flat I decided to try renting it out rather than keep draining his estate by ground rent and maintenance fees etc..
Girlings have been excellent over the 5 years since the tennant moved in.
Keeping things maintained (with my permission) inspected etc. and reports sent to me.
On any occasion I have had to contact them, they have always been helpful, knowledgeable and professional.
One minor criticism could be that the monthly landlord statements are not sent out consistently on the same date. There have been times when I've had to contact them with a reminder!
5

1 year ago

review by Peter

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I had used Girlings for 10 years and during this period I would have happily awarded all 5 stars. Sadly however I was not at all happy with the way they handled a re-let in June 2019, the current tenancy which has caused disappointment, inconvenience and additional expense to both myself as landlord and the tenant.
1

1 year ago

review by Jan Mercer

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have used Girlings for over 5 years.
Some of their communication is poor and after the last tenant left the property in poor condition they were not particularly helpful and had to be pushed to gain me any compensation.
There has also been issues with requests for maintenance by the tenant not being auctioned,
2

1 year ago

review by Mrs Clark

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Dear Team of Girlings, my apologies for all up setting previous emails I have gladly managed to pay all rent and even next months rent in advance to help the Landlady in time of Covid 19.
Besides this Corona crisis I am extremely happy with all the professional and kind care of the Team of Girlings and would always recommend especially the Brighton Homelees Property is lovely.
Imaan B. Astbury
5

1 year ago

review by Imaan B. Astbury

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Having previously rented with Girlings, I decided earlier this year to return to the same complex. The apartment was newly decorated, and with new carpeting throughout. The benefits are, having a Manager on site, secure entry system, lovely gardens with seating, a residents lounge which is nicely furnished and available for all to use, plus accommodation for family or other visitors to stay at a very reasonable cost, but best of all I have an assured tenancy which means I can stay indefinitely unless of course, I may need residential care. I am very content, feel safe, and would recommend.
5

1 year ago

review by Jeannette Parkes (jpar5823)

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

It has been a very helpful and positive experience, we had complications as we were living in Spain but even with that distance everything was completed on time and with minimal stress as everyone was very helpful along the way
5

1 year ago

review by Mr Ayling

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

In the short time that we have been tenants, reaction times to one or two maintenance problems have proved to
be disappointing. Furthermore, when we considered accepting the tenancy of our 3rd floor flat, the provision of a
lift proved to be of utmost importance, Unfortunately we were not made aware of the limited use which has proved to be detrimental to our tenancy.

For future reference we suggest that your company inform future tenants of this anomaly.
Regards
Mr & Mts D Fagan
2

1 year ago

review by Mr & Mrs Fagan

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have found over the years that the level of service has declined and one never knows who one is dealing with due presumably to staff turnover. Being severely deaf I have to communicate by email and either I get responses asap or they arrive after some length of time and half the info is left out.Also the grammatical text is quite often poor. To be honest I have had better service from trainee personnel than fully qualified . Collection of rents and payments continue to be good and prompt.As you have no competition I do not hold my breath for a vast improvement
2

1 year ago

review by Mr Jonathan Blewitt

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Generally a very good experience over a 10 year period when I rented out a retirement property inherited from my mother. On the whole, I found colleagues at Girlings to be knowledgeable, helpful and responsive and would definitely recommend them,.
4

1 year ago

review by Dr Shaw

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

4Girlings were tireless in finding me the right property, finally putting up with me changing my mind over which property to take (the right decision) at the last minute.
5

1 year ago

review by Satisfied customer

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Have been pleased with Girlings over the past 8years, but timing of payments has become erratic in the last few months, hence the low rating!
1

1 year ago

review by Mr William Daly

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

From the beginning of my enquiry to the day I moved in, the customer service I was given was first class. The Wardens are amazing and I am very happy with my new one bedroom flat. I would recommend Girlings Retirement to anyone thinking of living in one of their properties.
5

1 year ago

review by Sophia Reid

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have nothing but praise for your services over the past 6 years in respect of your handling of the letting and tenancy of our property: 20 Ryan Court, Blandford .

Dererk and Heather Shearman
5

1 year ago

review by Mr & Mrs Shearman

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have been very satisfied with the responses and service during over 20 years, which we hope will continue for the foreseeable future.
5

1 year ago

review by Mr & Mrs Armstrong

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We found that this business has an active Facebook page with 11000 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.
4

by Smart.Reviews

Girlings.co.uk Review

Letting retirement properties on long term rentals to those independent and active people aged 55 in purpose built retirement developments across the UK

Girlings.co.uk Customer Service Contacts

No contact details for this company.

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