Hallmark Homes

This was our third Hallmark Home and think it was easier this time than the last two and they were good, from choosing our new home with Dylan from the Springfield display to the lead up up to construction everyone we dealt with made it so easy and relaxing. And then we started the build and our supervisor was Glenn Easey, now that man needs a gold watch he was so great to deal with, nothing was ever a problem and he delivered a fantastic home which we love. So thank you Hallmark Homes and to all your wonderful staff and awesome easy going subbies.

Craig, Deborah and Katie Hockley

Building a new home with Hallmark was an easy decision for us to make as it was clear to us from the very beginning when we met Cassie Linwood (Sales, Northlakes office) that she would be the one who would help us to achieve this. Cassie not only made us feel that we were her ONLY clients, but she was a very pleasant, good-humoured, helpful and professional salesperson with extensive knowledge about planning and design to achieve the desired outcome for us as a family. We were carefully guided and given the best advice when needed in all aspects of the design process. Cassie was mindful of our budget and worked with us drawing on her valuable experience of building her own home with Hallmark to achieve the best design to suit our needs and lifestyle. She also impressed us with her understanding of what works and doesn’t and made many practical suggestions that will benefit us which we never would have thought of on our own. We cannot express enough our gratitude to Cassie for a great experience planning our new home! When it came to choosing colours, tiles, electrical etc, Hallmark had an amazing team, especially Emma-Rose, Jade and Amy, who were very patient with us as this to us was a difficult task as we knew we would have to live with our choices but by providing us with many options, valuable suggestions and advice thankfully they made this part of the decision making process an easy one - nothing was too much trouble for them.

Although our home at the moment is only at stage 3 of 5, we are very pleased so far with the way Hallmark staff in general have dealt with us thusfar. Our experience to date has been great thanks to a chain of highly committed and dedicated staff in the Head Office - Hayley Chaplin (Receptionist) who is always pleasant over the phone, and Sabina Foster (Preconstruction Manager) who demonstrated a deep passion and sincerity to help us through the preconstruction process. She always attended to our questions promptly and with a great spirit, investigating issues of concern to us and providing clear explanations to put our minds at ease. We found her to be a very competent person to deal with -- and in the Construction department, Andrew, manager and Matthew, site supervisor, never made us feel as if we were bothering them by asking too many questions (or dumb questions) and they always deal with us in a polite manner. They are always available to talk us through the details of each stage and expected completion despite their many commitments to other builds. They were excellent when it came to following through rectifying issues in a manner that received glowing praise from our private inspector, quote “it is a pleasure to note that this dwelling presented extremely well for reinspection a credit to the builder and all involved”.We have not experienced a moment where we have not been supported and given the right advice moving forward.

We highly recommend Hallmark to anyone looking for a great experience building their home. We have already recommended Hallmark to one of our friends, as well as interested neighbours. If we are to build again, we would definitely choose Hallmark.

Firstly overall sales and all other office staff from signing papers to selection and feedback where all very efficiently carried out.They where friendly,help full in every avenue.Workman ship was great apart from the fencing was not kept to date promised which pushed us back from getting our driveway done prior to hand over.I was told the supervisor gave the incorrect dates to the tradied.The hand over was meant to be done on the 14th March 2019 @07.30am.The property owner was away on duties and we(parents and his fiancee) was there to receive the hand over but the supervisor only took notice of his fiancee and just ignored us and not evena good morning which was an absolutely appalling behavior.
I then introduced myself and my wife to him and then after he went about his handover with the fencing being incomplete and when i asked the Question and all his reply was dont know and there after all the other questions we had pertaining to the building and had the same response which i think from apersonwel point of view either he it was lack of interested or just didn't care and i believe he should not be in that position or even be employed there.The supervisor retaliated abruptly and walked away saying he was not going to do the hand over and handed us the someone else's keys to our house which and is poor management.The next day we had the fence guys to complete the fencing and nobody was there to check it and when the tradie told us he had finished the job and on inspection the gates was uneven and looked ridiculous so i had the rtadied to redo it to get it back to the correct level.Fencing guys where good and
overall job well done.I would just like to say if HMH wants happy customers please look into your supervisors role and responsibilities because the hand over in Walloon was not upto standard and poorly managed.

Our handover date was mid March, so we have now been in our home for 2 months and could not be happier with it! From the start Hallmark exceeded all of our expectations. Everyone we met was friendly, professional and very helpful.

Our SS was in contact with us weekly with detailed updates and what stage was next. We were so impressed with how quickly our build was progressing and after just 16 weeks we were all moved in!

All of our friends and family that have visited have commented on how beautifully finished the house is. We are extremely happy with our decision to build with Hallmark Homes and hopefully get to build with them again in the future!

From the minute we met Cassie we knew that Hallmark Homes was the builder we wanted to build our dream home. She spoke so highly of the company - of their integrity both as employer and a builder and that they build a beautiful home. Something we can now attest to.

Called several times to discuss concerns, they never returned calls, they never did our 6 month builders follow up requested 4 times, still waiting 12 months now, the carpet lifting, the painting poor, the doors swelling the easy close draw bang shut now
They are unprofessional and very dissatisfied with house

Hallmark need to advise the customer on strength of concrete being used on the main slab for the foundation of the house being built and give the customer the option of stronger so the cracks aren't so bad 32mpa not 20mpa for the strength of concrete is what I've been told from a number of sources. Overall 4 star disappointed with the concrete slab.

I would just like to take the time to say what a top quality builder Hallmark Homes are. I have had the pleasure of building 2 homes with Hallmark, our first home in 2014 and our second was completed earlier this year (2016). Our Sales consultant was amazing and understood all our needs, she went above and beyond with her service. The workmanship and build quality on both was top notch. Our site supervisor had many years experience with Hallmark and both builds were completed in 12 weeks. If you want a stress free exciting time when building your new home, I would recommend Hallmark Homes. We can't wait until we build our next home with Hallmark.

I was mostly satisfied with the build; however, a few years later my air conditioning units, which were supplied by Hallmark and were part of the build, started spitting water and weren’t getting cold. I contacted Electrolux, and their technician said that it was due to poor installation and there was a small leak in the units.

When I contacted Hallmark Homes, they refused to be of any assistance. They gave me the contact of the company who installed the units for them, and the company no longer existed. I was offered absolutely no help or assistance in what to do next, and was basically told that because it was more than 12 months later it wasn’t their concern. All I was after would have been some support or advice on steps to take to get the problem solved.

As a young first home buyer who trusted Hallmark Homes, and whose father worked for the company for many years, I will certainly never be building with this company again. Hallmark’s mission statement says they provide "excellent quality", specifically targeting "young families" and that "We love what we do and take pride in our work, so you can be confident when you build with Hallmark, we’re doing it for the right reasons." After the way this issue has been handled, I certainly disagree with these statements.

I contacted Hallmark Homes after this occurred, and did not get a response.

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.