hidevolution.com

I was very stressed at the beginning because of the delay that kept on being added to the ETA of the Msi gs66, had to wait a month or so to finally get it to come to their stocks, and the customisation was really fast, i could receive my laptop 10 days afterwards or so

I probably called poor Donald about.....5 times (?), before finally settling on my laptop of choice. He walked me through the customization process, explained every little bit of technological lingo that I didn't understand (i'm slightly new to all of this), and made sure I understand every bit of what I was paying; he didn't try to shove the most expensive options down my throat, and he never lost his temper. My laptop arrived in pristine condition, runs beautifully, and is everything I could have asked for and more; HIDEvolution is HIGHLY recommended from this very satisfied customer, and I'll be coming to them again in the future when the time comes to upgrade.

I purchased a $4000.00 plus dollar computer from this company and couldnt help but notice that they display an exceptionally high level of customer service, which I think is extremely important and they also listen and actually seem to care about the customer, I highly recommend this company for it's customer service and any computer purchased you are happy with is icing on the cake!

HID Evolution assisted my specific requests for components and put it in a very robust Taiwan laptop, and also burned a reverse-OS back to Win 7 Pro, at no extra cost. The OEM laptop battery had issues unrelated to HID Evolution, but they sourced and sent me a replacement, again at no markup. When that battery also had issues, even 4 years later, they kept trying with OEM and resellers to find one. Now that's customer service!!

Well, at first I thought that they take a long time to deliver my computer, but after having contacted them, they helped me immediately and in three days I already had the computer in my hands, the delay was not so much with the help of the advisors. It is a very good store and I recommend that if you can, this store is super reliable, I liked it a lot and I hope in the future to be able to make more purchases.

I ordered a customized Alienware Area 51m from HIDevolution and had the pleasure of working with Ted, everything was smooth, straight forward, and fair in price. I had the option to pickup the laptop at a location they have near me, when I went in they were very professional and went over everything with me. In the box everything was flawless and the system is more than I asked for which is a good thing, I 110% recommend.

I ordered my Razer Blade 15 on Apr. 23, 2019 and received it on May 7, 2019. The laptop arrived in pristine condition with everything I had asked for in having it customized. It plays all my PC games like a dream and never gets hot when under load. The build quality is excellent with no blemishes. Donald helped a lot in answering my questions and keeping me up to date with how the process for my laptop was proceeding through at the time. HIDevolution's customer service is top-notched in keeping you up to date on the process of your laptop. I can't be more happier than from having purchased my laptop from HIDevolution.

Worked with Donald and he delivered. Very satisfied with my purchase. Will definitely order from HIDEVOLUTION again.

I purchased a GE75 9SG Raider-655 from HIDevolution with Bobofalltrades’ performance tweaks.

Abbreviated Sequence of events...
Ordered this exact model laptop on HIDevolution’s Website a few days prior to this video. Due to fantastic luck and above and beyond efforts from HIDevolutions, Sales Rep Donald coordinated an in person meet-and-greet to pickup this laptop from #Bobofalltrades. Saved me time (waiting on a new build) plus Bob agreed to leave his performance tune on the laptop. (Per my request) And Donald knew I was a huge fan of this channel.
That’s a win-win.
How many times have you ordered a product and the sales rep took the time to get to know you? Likes, dislikes, needs vs wants, etc
A: my first in recent memories
...

Amazing laptop: monitor bright and vibrant, fps 120+ w/ max settings, GPU/CPU temps low, low fan noise, and overall best gaming experience I’ve experienced to date.

Between the HIDEvolution mods, the overall form factor/equipment within the MSI Raider and Bobofalltrades tweeks, I do believe this could be one of the best running/performing laptops in the World right now. Unreal

Gold standard: HIDEvolution, MSI Raider and Donald! Fan and customer for life. Thank you!

I’ve always liked Alienware products and always purchased over the phone from Dell. The experience was always horrible. Dealing with people who you couldn’t understand, answer questions correctly, and offered terrible and expensive support. I decided to try a reseller and custom build my Area 51m. After a month of researching resellers I chose HIDEVOLUTION. From the moment Ted K. Answered the phone my purchasing experience was phenomenal. A complete change to what I’ve been used to. He answered every question I had, and helped me build the perfect laptop for my needs. Even saved me a few bucks. Also, my laptop arrived earlier than expected in perfect condition. Their friendliness, knowledge, and lifetime support will have me shopping with them anytime I need a computer. I highly recommend them!
Ps. I’m not a online marketer nor do I personally know anyone from the company. I’m just a very happy customer. Thanks Ted......

I originally ordered an Alienware Area51 laptop directly from Dell computers. That was a big mistake. I used the online chat function to place the order according to specification and was given a 3 week time frame for delivery. However, after 3 weeks I was told that the laptop hadn't even started production, that I would need to cancel the current order, place a new order, and then wait another 3 weeks. This was after I was told by Dell agents for 3 weeks that there was no problem. They blatantly lied to me.

If you want a Dell product (like Alienware) do NOT go with Dell. You may get lucky and have no problem, but if you're spending thousands on a high-end computer (like Alienware), why risk it? They may offer a discount, but their service is terrible and you definitely cannot trust their assurances.

That's when I searched for an alternative and found HIDevolution; what a relief! They don't offer the same discount Dell does, but they more than make up for it in service and reliability. They also offer heat reduction options (like processor delidding) which I recommend.

I contacted Donald by phone (they start with an automated system, but it doesn't take long to reach a live person) and he walked me through the steps. First, I created a profile on the HIDevolution website. Then, I searched the site for the product which most closely matched the specifications and price I wanted. Below the main product description there's a long list of customizable options. If you're not sure what those options mean, one of the reps will walk you through it until you understand what you're getting and are satisfied with specs/price.

During the payment steps, a rep called my bank to make sure the purchase was authorized, which was a comfort because it added credibility to their integrity; these guys follow through on each step to ensure a smooth process.

Donald explained the process from order, to build, to delivery and estimated the entire process to require 3 weeks (I'm 1500 miles from their location). In total it only took 17 days, and the bulk of that was waiting on parts from Dell. Once the parts were delivered, I received regular updates from my account on the HIDevolution webpage. It was exciting to see the status change from parts received, to pre-production , to production, build complete, waiting for delivery, and then delivered. I also received email notifications and was encouraged to contact them for any reason. The communication was excellent.

I would definitely order from HIDevolution again.

This is the first time I bought a laptop online and specially a customized one, I went to their site after seeing some really good reviews about it, and I have to say Donald is a very helpful agent, he is very friendly and calm while answering me about laptops, he really helped me a lot.
He will even recommend to you what best for you, and will go through with you with the customization, even the laser print on the laptop keyboard was good as I asked for Arabic letters, their prices are reasonable too.
And if you chose a wrong option while -or after- customizing a laptop he will correct it for you and he did let me know of what he changed to correct it, unless you insist on your choice.
So YES this is a great site to buy a customized laptop especially dealing with Donald.

Side note: To make things easier just tell them the (PURPOSE) of buying a laptop (Gaming /School projects /Designing/ Etc..) AND your BUDGET (is it 320$ or 5000$), don't forget these 2 rules when you are thinking about buying a laptop.

This is my first time buying a laptop from them, hopefully my review benefits those who lives outside of US and also anyone who has the same questions below.

Is it your first time buying a gaming laptop?
You found out that buying in the US is cheaper than your country?
Can’t decide which one of the reseller to choose from?
Want your laptop to be customized?
You want your product to be shipped by DHL or Fedex instead of USPS?
Don’t know which custom computer reseller to trust?
You have requirements and budget for your laptop?

HIDevolution is the best answer for all the question above!

They provide best customer service and they specialised in building high end customised laptop and dekstop! and also they provide FREE lifetime technical support so you don't have to worry and a 2.5% discounts for purchases using cash and bank transfer!
But one thing people who lives outside of US must keep in mind is that patience is very important, you will have a different time zone and also they are quite busy sometimes so there’s a little bit of delay in replying your emails, don't get upset quickly, give them the time and they will reply all your questions as soon as they can and also don’t hesitate! just ask them whatever you want to know and they will give you the answer.

Last but not least, I got my laptop from a sales person named Ted K, he’s the best, very friendly guy and will give you the best advice for your purchase.

First and foremost, even the best experiences can have complications. I was looking for a laptop that was on sale : ASUS Republic of Gamers Strix Hero III. Nobody seemed to have it in stock, but hidevolution did have it. Sadly, they ran out of stock as I bought it! That was fine with me, because they kept me up to date on the ENTIRE process of the laptop being sent over (from their receipt of the laptop through them upgrading it to the shipping information when it went in the mail).

I had them modify the brand new laptop to improve thermals / reliability and to increase RAM. They did an amazing job. I received the laptop and have it up and running. I waited a little bit to post this so that I could verify that there was nothing wrong with the laptop. Well, it is time to say - it is a GREAT laptop. The ROG products have always been a great buy, but this new ROG Hero III laptop is a really great product. It is sturdy and looks beautiful, and it is well worth the money. Just like any large purchase, though, the sale experience can be great or it can be terrible. In my case, with HIDevolution, it was an AMAZING EXPERIENCE!

I want to shout out to some of the folks over there at HIDevolution for their wonderful work and great customer service:

Angel was my sales rep, he helped me get the best deal I could with optimizations and deals on upgrades that were TOTALLY worth the up-sale. Ultimately, he sold me the laptop, and I want to thank him for helping me make this purchase - it was worth every last penny.

Kevin was my support / follow up guy with questions and assistance. He did a great job keeping me up to date on the status of the laptop and working with me on some issues that my dog caused (15 week old large breed puppy ATE the keystone lanyard RIGHT AFTER WE TOOK IT OUT OF THE BOX, then the dog bit the keystone itself, and had bitten a DC supply wire for another ROG laptop power brick I have... an expensive part, trust me).

I was able to choose my shipping with no hassle (USPS Priority / Insured), they don't force you to use any shipment method in particular.

I was able to use a 1 year payment plan based on my credit through one of their payment options, and it is 12 equal payments with NO interest, but it does place a hold on my credit card for the full unpaid amount part by part until it is fully paid off. This is, however, interest free. It is pretty much an interest free 12 month payment plan.

I was able to order a part for my other ROG laptop through them to have delivered with the new laptop, and they provided me a correct part due to their technical knowledge on these product. You can trust their technical knowledge and expertise!

Long story short : These guys are worth buying from. They WILL work with you on customizing your new high performance laptop. They WILL give great recommendations for your needs. They don't sell you garbage. They don't overcharge. Whenever I need another laptop or need some help with parts, these guys are getting my business.

Everyone looking to buy a high end laptop should look no further than HIDevolution, you will get WHAT you want at a great price.

I ordered a gx502 from Asus after 2 months of use the motherboard burnt out. After 2 months they got the laptop back to me and it was unusable for which I purchased it would just drop frames constantly. After the tech decided it needed to go back again after having it for a few days from the first repair they decided it needed another motherboard. Here I am 6 months of owning it warranty half over and only 2 months of use and still waiting for it to be fixed. I use it for college as I had stated many times in the phone calls and emails. I was told of a return they would do but the owner said the gentleman wasn’t authorized but will give me 2 day shipping for “sympathizing” with my stituation and would not allow any type of return (as I had asked about the first time this happend) or solution to this problem. I had to buy a different laptop just for college now. Everything is all nice till they get your money then you are nothing.

I had an order in with Dell but had to cancel due to their failings of using an AmEx. I called into HID and talked to Ted, asking if they could ship an Area 51m out in under three hours to make FedEx. He said I should and recommended using paypal to help expedite things. I did, it shipped, got it in three days. Came in double boxed and in perfect shape, extremely happy!

Ted K, really helped me and was there thru out the whole shopping experience up until delivery...

its only been a day since i received the Laptop...even though its too soon... i am happy with it and the setup I chose with his help.
I have already began talking about hidevolution to my friends.
Being from Mozambique i was hesitant to buy from abroad and spending on a new laptop, i as concerned with the shipping and the whole process... but things couldn't gone smoother.

Thanks guys... i will return for more for sure!

Recently bought a MSI GP73 with some upgrades and HIDEvolution was super efficient and with a terrific costumer service!! Fully Recommended for those who want excellence

Donald originally helped answered a few questions and told me once I was ready to order a laptop he would be there. A few months later I was ready and he helped me select my components over the phone. Overall service is amazing! Laptop arrived nicely packaged.

I placed order on Dec 2 2019, and the status did not update until I sent an email to ask why it stuck on 17 Dec 2019. since that day, the status is kept parts on order. so I sent another email on new year 2020. Someone said will update me the ETA but no update after 1 week. I sent another email and no response by now - 12 Jan 2020. I don't know when I have to wait, and even when the parts order will be completed in the status. And after the parts order is completed, how long I need to wait? Really a frustrated shopping experience.
Update:
After communicated with Ted, the progress started going although I still need to wait until Jan 24 2020 to receive the laptop. I understand that there will be some unexpected circumstances, but please at least update customer closely when it is already delayed so long. In my case, the whole period is about 2 months after the order, and there was no status update about 1 month. Moreover, no response after sending emails is very unimpressive. Other than that the product is really good and promising.