Impact Care

It's one I will gladly recommend to any one for please give it a try and you will never find reason to complain.

I spent 2 years with this company and over a year of that I covered anywhere between 50 to 70 hours per week. My sickness was to a minimal until recently. I began recently to see a reduction in shifts offered and was receiving concerns from home managers that they had tried to book me but was told I was unavailable when I infact was and was never offered the shift. After conversing with other impact workers, it became quickly apparent that shifts were being taken away and given to unqualified and inexperienced workers whon were either friends or family members of the office staff. After I raised this, I started receiving no shifts and was told I needed to take a pay cut. I agreed to the cut because I needed to work and suppory my 2 children (6 and 9). I still received no shifts and was told only managenent know why, this was Rahana in the office whon gave me this info. I arranged a meeting but on the day I called to confirm the meeting and nobody was able to confirm, I requested a call back and it never came. Since then our life at home has deteriated and I have been seeking work to no success due to interview cancelations for Coronavirus. This has brought back my depression and anxiety I spent years overcoming and had to visit my doctor whom signed me off sick immediately due to the level of issues I have been experiencing. I sent my sick note to Impact whom are refusing to pay SSP and using the fact I haven't worked a certain amount of hours to meet the threshold even though it was them removing shifts from being offered to me. This company have been rude over the phone, sms and openly lie to both their staff and their contracted home managers in order to operate a business that uses students and unqualified persons who put more pressure on homes due to incompetence. Many of these workers who get offered shifts first are friends and family of the management team and office staff.

I am now stuck with no income whatsoever and zero suppory due to dept. Work and pensions stating Impact are liable to pay ssp and impact refusing due to a lack of working hours they deliberately imposed.

I would not spend a second considering this company unless of course, you are a friend or family member, in which case, you will get first dibs on everything

Oh and the 3 5 star reviews are the office staff

Best live in Carers
We have been using Impact Care for live in care for my Father since December last year,every carer we have had has been great, it has allowed us not to admit him into a care/nursing home. He has been able to stay in familiar surroundings with one on one care. Impact Care are always on the end of the phone if you need anything and will accommodate your requests where possible. All the carers have treated my dad with respect and have all learned his favourite songs, they keep him clean, fed and the house is spotless. I recommend them without any reservations

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