italian-lighting-centre.co.uk

4.7 / 5

italian-lighting-centre.co.uk

4.7 Great
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4.7 / 5

Trust Score

4.9

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4

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5

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4.5

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Italian-lighting-centre.co.uk Review

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Last update: Sun, Nov 14, 2021 3:28 PM

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Italian-lighting-centre.co.uk Reviews & Complaints (28)

From first to last in locating and supplying a beautiful replacement lampshade for the one I stupidly broke, Kathryn Beavis and Carl Mallory were brilliant! Got me out of jail with the wife! Many thanks
5

1 year ago

review by Philip Tubb

I am delighted with the chandelier I ordered from Italian Lighting Centre. The chandelier is all and more than I had expected from the details in the online catalogue. At first I was a little wary ordering a fitting online. However, I can only commend the service I received from this company. Both pre and post ordering Karen Mallory gave an exceptional and personal service. The chandelier was shipped from Milan and arrived in perfect order, which is excellent due to some of the delicate areas including crystals and fine metalwork. The order was delayed due to an incident at Gatwick airport just before Christmas and Karen pulled out all the stops to make sure that the chandelier arrived as anticipated. Karen, I can't thank you enough. I will certainly purchase from the company in future and have already recommended the service to friends. I have no hesitation in awarding the service 5 Stars
5

1 year ago

review by John Thomas

I bought a beautiful chandelier, I called the company as I wasn't sure about delivery as I needed the chandelier fairly quickly, I received it, and couldn't have happier, Cathryn at Italian Lighting was very helpful, couldn't have been happier
5

1 year ago

review by William Dale

I am a General Contractor living in Florida, USA. I have been building custom homes for many years and am familiar with low and high in products. I searched to find sconce lights that would match my 50 year old Italian chandelier located in my dinning room. After much discussion I ordered 2 standard sconce lights with upgrade features. The process did take a little longer than expected but the product was worth the wait. I worried about the quality of the product and making sure all parts were included. Once received the lights meet my every expectation. The order had a few additional crystals and small parts which were very helpful. I do recommend these products for customers who know what they want and are willing to wait for the finished products.
5

1 year ago

review by Chuck Hunt

I purchased two beautiful, unique sconces in a leaf-motif that look wonderful flanking my fireplace. The sconces are gorgeous either lit or not. One of the sconces was flawed when it arrived, but Italian Lighting was good about sending a replacement. Staff are very courteous and knowledgable.
4

1 year ago

review by Vicki Billings

We've just purchased 2 beautiful chandeliers from Italian Lighting Centre and have received superb end to end service. From the on-site survey through to offering advice on what would work well in our home the team at Italian Lighting have been professional, friendly and a joy to deal with. I would highly recommend them. Our lights look amazing and we have received so many compliments on them since they went up.
5

1 year ago

review by Susan Vitai

I have ordered over 3 year time span some 4 Murano chandeliers from Italian Lighting Centre - I say WOW! These lights were ordered at different times and delivered each time without fuss & without problems; On each occasion when the lights arrived and were hung, they look perfect and were exactly what I ordered. If you are thinking of buying these beautiful lights from local stock, or from Italy, my advice is, don't. Go to Italian Lighting Centre abd experience their WOW factor. If you purchase from them, you can sure the service and delivery is without fuss, feed-back prompt, and the whole purchasing experience friendly and professional.
5

1 year ago

review by Elizabeth Ann

I have been repeatedly ordering from the Italian Lighting-centre and every time my expectations were surpassed. Every piece I received is a true work of art: timeless and beautiful. The service is excellent too: prompt and courteous.
5

1 year ago

review by Tamara Mironchikova

I have bought from the Italian Lighting Company a few times now and I can't praise the level of customer service enough. They always have a good range of lighting to suit all tastes and prices. In my recent purchase, Karen went out of her way to suggest a selection of lights which she thought I would be interested in to suit my decor and taste. In the end, I went for the wall and ceiling lights in the Fabbian Teorema range and they look stunning and slick up! Thank you.
5

1 year ago

review by Jeremy Howdle

I have ordered several of your lights recently and they are all very beautiful and I am very pleased. The last table lamp I ordered arrived on time but it was minus the gold candle covers. I enquired about this with your customer service department and a very nice young lady got in touch with me and was extremely helpful - nothing was too much trouble. She was Siobhan and she has followed this all the way through and today I had an email from her informing me that my candle covers are on their way. I thought I should let you know about this because staff like her are hard to find and I am very very pleased with all I had to do with your Company. I will be ordering more lights in the future and I will certainly be ordering from you. Many Thanks Brenda Hacker, Torquay, UK
5

1 year ago

review by Brenda Hacker

As an interior designer we are used to working closely with our suppliers, and working with Karen at Italian Lighting Centre was incredibly straight forward - exactly what you need on a large order. She could not have been more helpful and the light (a 6m tapering chandelier) arrived and was installed with no fuss. Perfect service and would recommend them highly.
5

1 year ago

review by Sarah Barclay

My wife and I tried, in the San Francisco Bay Area, for five month to replace two broken Murano glass petals. After considerable time searching the internet we found the Italian Glass centre. Carl and Cathryn held our hands as, we with great skepticism, made our way through the process of purchasing, for the first time, something out of the United State. Our first experience was so successful that we then replaced the fixture that the petals went on. When a problem arose with the length of chain provided on the new fixture it was solved in a day. We whole highly recommend the Italian Glass centre
5

1 year ago

review by Chuck Fereira

I have bought twice from The Italian Lighting Centre and highly recommend them, staff are both pleasant and efficient. On both occasions my lights have arrived quickly and are of outstanding quality. I will definitely be purchasing again from ILC. Many Thanks
4

1 year ago

review by Spencer L.

I purchased 2 chandaliers from ILC recently. The quality of the product is superb and they are an absolute pleasure to deal with. Siobhan managed to find solutions to a couple of problems I had (broken bauble etc) and in fact I ended up buying a 3rd chandalier from them as they had been so helpful. Rare customer service, combined with a stunning product - a winning combination. Well done.
5

1 year ago

review by Sally Westcott

I am a residential and commercial Designer based out of Los Angeles, CA I happened to have a high end crystal floor lamp that has some broken strands of crystal and was looking to replace them. I sent an e mail to three places. Two in the Us and one in the UKironically people in the US were not helpful at all. HOWEVER Siobhan Somers at Italian lighting Center got on it immediately , located what I need and ordered for me. EXTREMELY IMPRESSED. Will be doing business with them going forward. Thanks for everything Siobhan????
5

1 year ago

review by Allen Stephan

I received individualized attention the moment I reached out to the Italian Lighting-centre. We discussed measurements, expectations, Italian glass, shipping and installation. I absolutely love my chandelier. It arrived very well protected (lots of glass pieces) and the assembly was very easy. My electrician had no challenges. It is a stunning piece.
5

1 year ago

review by Amy Phillips

I was very happy with the service received from Karen, and would have no hesitation in purchasing from the Italian Lighting Centre in the future.
5

1 year ago

review by Lynda Thomas

We ordered 3 Murano glass chandeliers from the Italian Lighting Center and could not be happier with the quality of the chandeliers and the price we paid. When our installer required help putting the chandeliers together and hanging them, we were sent a step-by-step video showing how to do both. Whenever we had any questions we were able to call and talk with the owner of the company. Emails were answered promptly. We needed the chandeliers in time for the Thanksgiving and Christmas holiday celebrations, which required a rush order. Everything arrived on time as stated. We required replacement parts because our installer incorrectly put together the light bulb fixture and cracked one of the glass pieces. Not only did we receive replacements within a week, but without a request we also received extra pieces just in case the installer made another mistake. Highly recommended if looking for quality Italian glass lighting fixtures at good prices along with superior support and service.
5

1 year ago

review by Raymond M.

We recently bought online from Italian Lighting-centre the chandelier for our Brighton home, and that chandelier, that looks very nice on the photo, when we received it, appeared to be a real masterpiece ? work of the talented artist-designer and highly skilled craftsmen. Now we have a real crown in our living room. Planning to buy next 2 or 3 beautiful items soon. Excellent web, offering amazing, luxurious products and polite and effective service and customer support. Will highly recommend to anyone.
5

1 year ago

review by Eugene Trummer

The creation of my chandelier took 4 weeks from conception to delivery. Carl had wonderful insight, advised me on the perfect size and design elements; together we created a chandelier that has become the conversation piece of my home. My husband was very skeptical, I am thrilled with the product and never doubted it would be spectacular. My electrician as very impressed with the quality of the wiring and said you couldn't find the same quality in the U.S.
5

1 year ago

review by Paula Larkin

Italian-lighting-centre.co.uk Review

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