Octopus

Only went with Octopus because of WHICH review. Started payng £145 per month for a two bedroom flat with no gas. Had to pay £145 in May as they said our direct debit was too low now they have upped the direct debit to £160 with no warning. Are they even allowed to do this?? Will change to another supplier as soon as possible.

The smart meters have never worked. Octopus is oblivious to the fact that my 74 yr old husband has to stand on a ladder, oh yes, to read the meters. They absolutely will not take this in. If he falls they will find themselves in court, along with the dolts who take my calls and read my emails.

Terrible company. Was stopped in street by their chuggers. Was quoted one price which turned out to be double in reality. They have now sold on debt which is at least £100 over what is should be to a company called UK Search Engine without even telling me! And whilst I was querying the ridiculous bill. Stay away from this company.

They are not only green, but considerably less expensive than my last supplier, who insisted on a ridiculous annual usage in spite of drastically changed personal circumstances. Over the last 3 months, as I have provided monthly meter readings, they have agreed to reduce my monthly direct debit considerably. This instant correspondence with customers is really excellent!

I can't work out how to a review without any stars. This company used to be really good but over the past 12-24 months they've turned into a circus. The regularly "accidentally" bill me for energy we've not used and then ask to increase our direct debits by £100s only to then refund us later. I have absolutely no confidence in this company's ability to provide an accurate bill. Avoid.

Well where to start, I signed up to be able to export electricity to the grid, I started exporting on the 6th of June and they still have not sorted out paying me. The amount of emails that I have sent and my time taken to have to write them with all the evidence has taken me 10s of hours. To date they still haven't sorted it, in fact the policy of ignoring my emails appear to be in place. What they can do? Well set up a Direct Debit appears to the limit of their skills. I have no idea why they have such a high rating, for me I regret leaving EON and I'll be leaving Octopus Energy ASAP. If you want to export electricity, do not be suckered in by the price, because no matter how good it looks, if they don't pay you it's not worth anything. Sort it out Greg.

Moved house and energy prices hiked massively so changed over to bulb who are so much cheaper! Agreed to pay my debit back monthly , confirmed final bill included in this. 5 months later they hit me with £250 bill and took the money out of my account without warning. Stay away from this company they are awful and service used to be brilliant , but gone down the pan

Again where do I start. We started exporting to the grid in May and applied for Agile Octopus in July. This still has not been started and I am tired of sending emails making phone calls etc and making no progress. Customer service is hopeless and I regret not staying with EDF. Do not ben fooled by the price offered for export, stay away.

Here’s what you need to take into account and let Octopus and Ofgem know. Ofgem need to see this trend in Octopus: 1. If you have come through on Uswitch on a fixed price, they are breaching Consumer Rights Act 2015 and Unfair Contracts Terms Act 1977 if they hike up your price after 1 month. 2. Under General Data Protection Regulation of 2018, they have an obligation to ask how you would like to receive communication from them. Instead the only choice you have is via email. So breach 1. Then they bombard you with marketing: breach 2. 3. One of their incompetent staff tells you that if you’re not happy, you can go to Ofgem or the Citizens Advice Bureau. Breach 3: they have an obligation to explain customer’s rights to them by saying that you have the right to complain and if you have not received a satisfactory solution after 4 weeks, or you have received a deadlock letter, then you have the right to take your case to the Energy Ombudsman and here is their number. But they don’t. 4. Please remember that a complaint is any expression of dissatisfaction. They are obliged to treat it as a complaint and investigate it. Again, a breach if they don’t. You have rights as a private citizen, a consumer and above all, a retail customer.

This is the worst company ever , they don’t send out bills for months & months & no one comes to look at meter reading. They want to get £1700 off me apparently they under charged me ! Rubbish company ever ! well I have but no use : it’s been a month but no ones helping me . I’ve try to call & ask when my bill is due & etc but they said don’t worry we’ll send bill & then after 7 months your company sent out £1700 pound bill ! It’s only a 2bedroom with electric supply only no gas & a family of 3 we are , how much electricity can we use in 7/ 8 months ? Very very bad company And also I have a meter reading for 3 weeks it works out £33 only ! So how can I owe £1700 since February! They didn’t send no bill , I try to contact they said don’t worry we’ll send you & etc ! I would never recommend this company to anyone

Say well away Would not recommend to anyone now due to the problems meter reading are why to high for a 3 bed property. last year's bill was for just over 8000kwh now there saying this year's bill now going to be just over 12000kwh had a in house meter test done which there said it passed. But the tester noted on his paper work that meter reading seem to high for this proptey suggest a check meter fitted if possible. But a octopus energy manger response today was it dont matter what he put on his paper work as that his opinion and we only need to see the results. Glad there calls are recorded.

Wish I could rate them 0 stars. It took me 4 weeks and about 8 staff members to close the previous tenants' account with them. Still had no success with this. Absolutely useless staff, stay well clear of this company!

I honestly begin to tell you about them as my daughter is talking to the ombuman on my behalf--So many calls--I need economy 7 meter as it works my heaters they said they put a economy 7 meter in and charged me for it --But they have not and i need heating now- If you would like to hear every comments about this just asked The truro council have been here 3 times and they admitted that Octopus are incompetant

Avoid ! Joined Octopus on the proviso they would install a meter on 20th October, got verbal reassurance this would be done once they took over the supply. Job needed to be done on this date as otherwise my tenant would have no electricity. Was told by a manager that tenant could stay in a hotel until meter was installed which because of availability of meter company would mean one month ! I am fed up now and asking for them to withdraw my Mpan number so can go to British Gas but they are dragging their heels and wasting more of my time and money

rubbish place took loads of cash out my account by mistake. I heard they support BLM which is a are responsible for more crime against the people its meant to protect, also lead to many homicides over the last year. you should stay neutral. none of your advisors have a clue about energy have you hired them out of year 11? You must really beg for 5 star ratings cause you are terrible.

would give them 0 if possible, been trying to get a new connection since November but they keep saying the request to their engineering partner has not gone through, was promised faithfully 030120 but that has now "not gone through" and so another 2 weeks delay, steer clear as they are a shambles!!! cheap is not always reliable - good at taking my direct debits but then so is their service

I lost my job due to covid 19.Emailed to let them know.Got a reply They reduced my tarrif by £38:36 and we're also willing to defer payments for two months.Customer service brilliant.They will bend over backwards to help you.

Transferred recently as this was the cheapest deal available on uswitch - a no hassle experience and expecting to receive my £50 off for using a referral link posted in one of the reviews here. You can get £50 off using this link - just remove the spaces - https:// share.octopus.energy/ pale-gnat-719

Upon moving to a new supplier, I received a Final bill, I was owed a refund which was returned, 4 months later they sent me a revised bill saying I owed £340, as I kept a tight watch on my bills and payments via there online portal I find this revised bill strange,

I recently switched as it was the cheapest deal on uswitch and the 100% green electricity is a bonus. So far, so good, haven't had any issues. I received a £50 bonus when I joined, you can get £50 off using this link - share.octopus.energy/pale-gnat-719