Africa Safari World Wildlife Adventure Holidays Tailor-made travel

4.4 / 5

Africa Safari World Wildlife Adventure Holidays Tailor-made travel

ganeandmarshall.com
27 Reviews
4.4 Great
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Ganeandmarshall.com Review

Gane and Marshall - Tailor-made safari wildlife and adventure holidays to Africa Asia the Polar regions and beyond

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Last update: Tue, Sep 7, 2021 5:04 AM

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Ganeandmarshall.com Reviews & Complaints (27)

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price 5 /5

quality 5 /5

customer service 4 /5

on-time

We worked with Jeremy at Gane and Marshall for our 2 1/2 week Kilimanjaro and family safari trip. From beginning to end, I would highly recommend Gane and Marshall.
Our trip had 3 phases:
1) Kilimanjaro climb for myself and my daughters - 13 and 15 years old
2) Short family safari for my wife and son (9 years old) while we were on the mountain
3) Family safari for the 5 of us after the Kilimanjaro climb - Lake Manyara, Ngrongoro Crater and Serengeti.

Given all the moving parts, we critically need an experienced tour operator who could manage all the logistics - Kili climb, multiple lodging reservations, transfers and safari logistics - as some of us were going to be out of touch while on the mountain.

G&M came through spectacularly on all aspects. Jeremy pulled together a detailed itinerary taking into account all the family needs.
We also had numerous calls with Jeremy to confirm the training schedule, gear and mountain logistics and preparation. We then had other prep calls to discuss packing and expectations for the safari.
On all points, Jeremy came through and patiently advised us on each point - whether it was the food on the mountain to how to maintain hygiene so we wouldn't fall sick and how to pack for the safari.
Gane and Marshall helped us successfully pull off this once-in-a-lifetime unforgettable family adventure trip.
We would highly recommend Jeremy and his team for your travel adventures.
5

3 years ago

review by Nick Mitra

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Clare at Gane and Marshall did an excellent job of planning all that we needed for our holiday to Botswana and South Africa. She provided good options of accommodation at the initial stages of planning. Then the whole booking process went very smoothly. The safari camp that we stayed in in Botswana and the hotel in South Africa completely met our expectations. There was a hitch when we were unable to check-in online before we left the UK and a call to Clare confirmed that there were no problems with our flight which was very reassuring at the time. I would have no hesitation recommending Gane and Marshall.
5

3 years ago

review by Janet Barry

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Having just returned from our bespoke tour of Namibia organised by Sarah at Gane and Marshall, I have nothing but praise for the company. Namibia is a fascinating country and a self-drive tour in a large 4x4 staying in some epic lodges is a great way to see it. Gane and Marshall, using their excellent network of local handlers and lodge providers, set us up an effectively structured tour which matched our needs entirely and was most enjoyable. Communication with Gane and Marshall prior to our departure was efficient and well managed.
5

3 years ago

review by Peter Wiles

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I recently completed the Go West challenge for the Lewis Moody foundation (crossing Costa Rica from Atlantic to Pacific coast under human power only.
Amazing trip - and impeccably organized through Gane & Marshall
5

3 years ago

review by Giles

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have used Gane and Marshall in the past for our two holidays to India and Namibia and will shortly be leaving for our third. Our own representative Sarah is extremely knowledgeable and most helpful. We have had very well planned and co-ordinated trips with her assistance and also great peace of mind should anything have gone awry. There are probably companies who are a little cheaper in price but we rate this one as very good value for the service we have received.
5

3 years ago

review by Nancy Elsby and Barry Holt

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My daughter and I travelled to Namibia with Gane and Marshall in March 2019, and I would wholeheartedly recommend the company to any travellers. The service from start to finish, the itinerary and the care throughout was all exemplary. Namibia was on my travel wish-list for many years and the itinerary we travelled on (Diverse Namibia) met all expectations. We felt in very safe hands with Gane and Marshall, everything went like clockwork. The guide in Namibia was fantastic, his knowledge was invaluable. I just need to decide which of their itineraries to travel on next!
5

3 years ago

review by Sue Clements

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Clare from Gane & Marshall planned our spectacular honeymoon to Uganda and Tanzania. She was able to plan exactly what we wanted within our budget and we couldn't have been happier with our trip. Clare was always available to chat and we had multiple phone calls and email correspondence throughout the planning period. We felt prepared and equipped to enjoy ourselves with Clare taking the guess work out of everything. I would highly recommend working with Gane & Marshall on a future trip. So happy with our decision to go through them!
5

3 years ago

review by Gillian McClurg

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have worked with Gane and Marshall for a number of years now and cannot speak highly enough of the care and professionalism that is always forthcoming. The quality and impact of the work we have carried out together is sensational and has been a part of transforming the lives of the young people that we work with.
5

3 years ago

review by Mike

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The Lewis Moody Foundation has undertaken a number of specialist, bespoke challenges organised by Gane & Marshall including a 1000km bike ride in Vietnam and Cambodia, a multi-disciplinary challenge in Costa Rica and a North Pole trek. Their attention to detail and level of client care is fantastic. They are extremely professional, easy to work with and are always on hand to trouble shoot and overcome any issues that can arise on such trips overseas. The safety of all participants has always been paramount, with Gane & Marshall undertaking thorough challenge recces and they clearly have a great network of providers and ground handlers in various countries which have ensured the smooth running of all the challenges we have worked on. They are always my first point of call for any new challenge idea.
5

3 years ago

review by Claire, The Lewis Moody Foundation

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have undertaken many challenges and adventurous trips over the last 5 years. from the North pole to Vietnam on foot and bike. I can safely say I would not contemplate using any other company than Gane and Marshall as the level of attention to detail, organisation and commitment to see every project through until all members have returned safe and sound to the country of their origin is absolutely second to none.

Due to the nature of trips I undertake there will always be setbacks and issues to overcome with the expedition. So it is imperative to know we have experienced operators like Jeremy and Mike to ensure the smooth running of all the ground handling and travel arrangements. I would recommend them to anyone wanting to take on a challenge and looking for a travel consultant.

Kind regards

Lewis moody MBE
5

3 years ago

review by Lewis W Moody

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I first Travelled with Gane and Marshall to climb Mount Kilimanjaro 12 years ago. I returned to tackle the challenge again in 2016 with my 16 year old daughter and have also travelled to Morocco this year to climb the Atlas Mountains. The organisation of these expeditions are faultless, the Guides and porters are second to none, and without question the most experienced on Kilimanjaro. When on the mountain, witnessing other groups experiencing difficulties, the first people they come to for advice, are the team from Gane and Marshall. Ethically, they pay their porters and guides well and organise college education facilities for porters who otherwise would not have access to higher education. I can see no better recommendation that to use Gane and Marshall for any expedition I choose to challenge myself on next. Giles Standing
5

3 years ago

review by Spurs1961

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Having undertaken a charity walk across Costa Rica in Dec 17 with the guys I can heartily recommend them. First class organisation, first class experience and no problems. Everything went to plan.
5

3 years ago

review by Tony Collard

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We climbed Mount Kilimanjaro and had a few days afterwards on Zanzibar, organised by Gane & Marshall for our honeymoon in October 2017. The trip was fantastic from start to finish and we had an absolutely unforgettable time. Jeremy provided a personal service and every small detail was handled perfectly. We will use Gane & Marshall again without hesitation!
5

3 years ago

review by Lehna Gardiner

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My wife and I had a superb holiday in Oman for two weeks, largely following one of Gane & Marshall's advertised trips.
Before the trip was confirmed, Gane & Marshall asked all the right questions about the type of holiday we wanted, such as the level of accommodation, the amount of walking, any food restrictions, etc, which gave us confidence that the trip would suit us - which it did. This initial contact convinced us to select their trip over other travel operators.
A slight problem in booking the direct Oman Air flights was resolved by changing to Qatar Airways with a transit in Doha both ways, at a lower cost. In practice this was of minimal inconvenience.
In the Muscat area we had a brilliant driver/guide who was extremely professional and knowledgeable, as well as being extremely caring, welcoming and with a good sense of humour. Our other driver/guides in Dhofar and Mussandam did not disappoint. The accommodations were all of a good standard and very welcoming and comfortable.
When the return flights were cancelled due to the developing coronavirus epidemic, Gane & Marshall pulled out all the stops to make sure we got home on the best possible alternative flights before the situation became more serious.
I am very happy to recommend Gane & Marshall.
5

3 years ago

review by Dick Hewett

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Last June I was lucky enough to travel to Botswana using Gane and Marshall, almost 3 weeks camping, a life changing experience. All the arrangements went like clockwork, flights and safari. This was my 8th safari in Africa and the closest to what safaris should be. My only negative comment is that 8 people would be better than 12.
I have trips booked this year to Namibia and Zambia both with Gane and Marshall, need i say more. They are always helpful and well informed.
Mike Ingham
5

3 years ago

review by Mike Ingham

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Jeremy and the team planned our trip to Kilimanjaro in 2016, previous year we went with another operator and the difference between the two where so different. Gane & Marshall delivered exactly what we wanted, no issues and schedule run like clockwork, effortless and very specific for what we wanted. Safari and big cat drive around the Serengeti was amazing and they organised everything. So easy and almost on a personal level, we where made aware of everything we needed to know and had regular updates and calls from Jeremy right up to the date we left the UK. Brilliant service and would highly recommend them for people seeking the adventure of a lifetime.
5

3 years ago

review by Glen Dunwell

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Last summer I had a fantastic trip to Botswana with Gane and Marshall. All accomodation was surperb and arrangements went like clockwork. I had never been to Africa before and I found the Gane and Marshall to be extremely attentive and knowledgeable when it came to helping me build my dream holiday. I literally cannot fault them and will be using them for all my future travel.
5

3 years ago

review by tara hennell

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have travelled with Gane & Marshall to Kilimanjaro, the Inca Trail, Botswana and more recently to Nepal. These have been the highlight of our trekking holidays and we have been to Annapurna Base Camp and Everest Base Camp with them. Gane & Marshall are superb at planning and organising and use the absolute best in-country agents, accommodation and services. We have stayed in superb hotels before and after our treks and wonderful lodges on the treks themselves. The end to end experience has been excellent and we are now planning to return to Nepal with Gane & Marshall to the Annapurna region again. We would thoroughly recommend Gane & Marshall for anyone wanting a bespoke, tailor made holiday of the highest standard.
5

3 years ago

review by Philip Greet

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We’ve travelled three times now with Gane and Marshall and have nothing but praise for the service they provide.

Lots of useful advice when planning the trips, including completely reorganising our first trip when the lodge we were to be visiting burned down a week before we were due to depart!

No other company I’ve dealt with can compete with the range of trips available and the depth of knowledge of the destinations they deal with.
5

4 years ago

review by Mike Hewison

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Having contacted 6 safari providers Gane and Marshall was the only company that actually listened to what I wanted and used their wealth of experience to provide a tailor made holiday that exceeded all my expectations but not my budget! The family had our best ever holiday and saw pretty much everything we could have hoped for, spotted and explained by our brilliant guide.
5

4 years ago

review by Clive Talbot

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 0 mentions in other websites

Ganeandmarshall.com Review

Gane and Marshall - Tailor-made safari wildlife and adventure holidays to Africa Asia the Polar regions and beyond

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