4.7 / 5
Main Score
3.8
Reviews
5
Social
5
Featured
5
Technical
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20
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0
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NON VALIDATED REVIEWS
Best in Flavours, Fragrances and Aroma Supplier
Usually stable businesses have more than 5 authority websites mentions, this one has 60 authority websites mentions and 17 mentions in other websites
About novatech.co.uk
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Last update: Fri, Dec 4, 2020 1:41 PM
#quality(1/5) #customer service(1/5)
#price(4/5)
#refund(5/5)
#quality(1/5)
I'v got e-mail price change,
copy of e-mail
"Unfortunately with this information they have advised that the price has been adjusted and we would not be able to offer the graphics cards at the price originally stated. The new price for this card is £269.99 including VAT (£249.99 excluding VAT), this would be a £68.40 including VAT (£57.00 excluding VAT) price increase per card."
269.99-232.79= 37.20£ ("this would be a £68.40 including VAT")
can someone explain me this, because they are experts on math apparently....
Customer service is 1 out of 10
#price(3/5) #customer service(3/5)
To be short : ordered a whole pc in parts, everything seemed to work, excepted when a driver for the video card was installed : video card would just stop, no more video input. After a dozen hours of testing, I returned (5 days after the order) on their advice the graphics card asking for a refund. I bought another GC from them in the meanwhile. Their offered the free collection, but the guy never showed up. I sent the GC back myself, and went on a business trip in the US since i had to. Now here is the problem : After testing the card, they replied that it did not seem faulty, and refused the refund. Ok now I have 2 cards, not great, but still. I went back home, talked with the support, was told that the motherboard may be faulty, and that I should return it. Which I did. 8 days later, I get an answer saying the MB has a problem, and that they will return it to the manufacturer for him to repair it. I should have an answer within 28 days. Wait, what? 28 more days? I asked if they could just exchange it, and their answer was No, because now 28 days have passed since the order. And now 2 months have passed since the original order, and I still don't have a solution for the PC. They refuse to hear anything, no gesture of goodwill. This is honestly the worst experience I ever had.
#refund(3/5)
The nephew's failed completely after a couple of months. Had to find my own packaging and send it back to them.
Once it was returned it crashed regularly. Unfortunately the teenager in question was to desperate to play GTA to let me know this until it again failed completely. By that time it was out of warranty.
A couple of weeks after that my son's pc also failed completely.
By way of comparison: i have a pc in my music studio that i built ten years ago and it is still working just fine under considerable load.
I contacted Novatech but as with all the other stories here was met with a rigid adherence to the party line and a surprising level of technical ignorance.
I have dealt with other companies that are quite happy to help -- even when an item is out of warranty -- so it's not unreasonable to expect some sort of compensatory or placatory offer under these circumstances. Two expensive PCs failed completely in just over a year? Very poor.
So I've decided to just fix them myself and go back to buying components and building my own PCs.
P.S. It's the Novatech power supplies that have failed on both PCs. I'm guessing that's what the problem was when we had the first complete failure too.
I have received the RAM back today. I see no scratches whatsoever on the RAM. Tried explaining to Customer service without much joy. Even fired an email off to the customer service director with no response.
Seems they will go to any length not to issue a refund. I wouldn't mind I was happy to accept a credit note so I could purchase another brand from them.
Shame they lost a good customer who for the last 15 years has given nothing but loyalty to this customer.
#refund(3/5) #customer service(3/5)
#quality(3/5)
#quality(3/5) #customer service(3/5)
#refund(3/5)
These people are a bunch of jokes. Don't waste your time on them... they are dishonest on their website, they will not honour the price stated even when you pay right away in full. I've never used them before and I certainly won't in the future.
#price(3/5) #refund(3/5)
#customer service(3/5)
#refund(3/5) #customer service(3/5)
#price(5/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 60 authority websites mentions and 17 mentions in other websites
About novatech.co.uk
No description for this company.
Contact
No contact details for this company.
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1 month ago
•review by Irina
#delivery(1/5) #customer service(1/5)