osograndeknives.com

My dealings with Oso Grande got off to a rocky start as I was used to order shipments taking place 24 hours after being placed, however, after I realised that nowhere on their site do they state that as their policy things started to take a turn for the better...During this period of adjustment I did have some trouble with contacting customer service through the phone...! 1st attempt-Instant answer, 2nd and 3rd-Straight to the answering machine, 4th-Selected different option from customer service on phone menu and Instant answer...After calming down during my adjustment period I began using the E-Mail method of contacting customer service and received instant responses to all inquirey's after that!...Not only were they prompt in responding to my E-Mail messages, they were very courteious with their handling of the situation!...Remember, when dealing with an online entity to always check their site for shipping info, that way you can avoid becoming disappointed...Also, keep an open mind and a positive attitude, it helps when times aren't going exactly as you had planned!...
Overall I would, and in fact already have, highly recommend this site to others! Once I was able to convey my concerns to their customer service agent they did their utmost to help me out and followed through until I received my shipment! The same day I put my order through @ Oso Grande I also put an order through another knife vendor and it only took 2 days longer for my order to be received from Oso Grande...Not bad considering the way I had worked myself up by not paying attention to their site and not noticing nor looking for shipping info!
The quality of the knife purchased from Oso Grande was equal to the quality of the one purchased from the other vendor and price was also equal, however, because of their superb handling of customer service concerns, despite the slow start, they have instantly moved themselves to the top of my list of vendors for my next purchase! Respect earns respect and their respect for me has earned my respect for them both as individuals and a company as a whole!
Great job ya'll and God Bless!

I ordered two knives on Friday and it shipped Tuesday. I received it Monday. I contacted customer service Wednesday to see if it had shipped. They responded that it had Tuesday so you might not be notified when your order ships.

I am very happy with the knives. Both are CRKT one was the C/K Dragon, Wharncliffe Blade, Satin Finish, PlainEdge and the other was the Folts S.P.E.W Small Pocket Everyday Wharncliffe Fixed Blade.
I love the detail of the S.P.E.W, the handle is very nice and the blade is great! The only problem is it is almost to small for me being 6'2" I have big hands but the handle feels good with great traction for how small it is.
The Dragon is almost the perfect size, the handle fits like a glove even with how thin it is and the finger space between the sub-hilt and the hilt is just big enough and the texture nice and simple looks good and does not slip. The handle does allow the use of the stabber grip blade forward or reversed, in reversed my fingers sit nicely on the sub-hilt and my thumb rests on a grip panel against the tang. The only fault I see is the blade could be a bit shorter, at 4 1/2" it might not be legal in some jurisdictions and the pommel has about 3/8's more metal than necessary. I am planing on ordering another Dragon very soon.

Ordered 4 items, of which 2 delivered, then a third, but never the fourth. Obviously the company was initially out of stock of the 3rd item, who knows about the 4th, since it was never received. While I was not charged for the 4th item, there was no response to my query as to what happened to it. Resellers should be up front about whether a particular it is in stock or not. The main item in the order, meant as an Xmas gift, was received after the 25th. Poor.

This seller advertises "free shipping on orders over $99" at the top of every page on their site, which is very common for other retailers in this field that I have previously done business with. This is only VERY conditionally true and requires clicking on the "Details" link next to the advertisement of free shipping, and then reading SEVERAL lines into the terms and conditions to find the truth: Swords, axes, machetes, staffs, canes, Pelican Cases, or any item designated as either oversized or overweight (over 1 lb.) are not eligible for free shipping.

There is NO EMPHASIS placed on the "(over 1 lb.) are not eligible for free shipping" bit.

On top of that, the confirmation email that I received in advance of the order explicitly shows "Shipping: $0.00".

I also received another email stating "your order at OsoGrandeKnives.com has shipped!" which once again makes no mention of the shipping charges.

It was not until the order actually arrived that I received an invoice with the *true* shipping amount of $14.45 for the 2-day Express shipping (which I did not choose) added to the total.

This amount does absolutely nothing to offset the discount in pricing for the two items I ordered, so I ended up paying significantly more for my shipment than I would have with several other retailers (Amazon, for instance).

When I contacted the seller to let them know of my experience, they were apologetic, but defended their practice and offered no solutions.

This is a deceptive practice and I will not do business with this company again.

I placed an order Monday morning and as of Wednesday morning, have not been able to find out if and when the shipment will be sent. I have called both the Customer Service and Sales phone numbers all morning and no one answers either phone.

It has been 11 years since the first negative feedback, but nothing has changed. I ordered a razor on 12 May. Order Status "Waiting for payment", even though I paid for. Your letters do not respond. I wrote a comment on their Facebook page, but there is just silence ...

Ordered On Friday May 4th, received it on May 9th

I ordered an Edwin Jagger DE89 Barley razor and a hard-to-find these days Merkur 37C slant razor from these folks. Both were priced well and shipped immediately in substantial packaging. I'll be buying from them again.

I ordered merchandise from this online merchant in July, 2010. The merchandise arrived OK and my credit card was charged the agreed amount. About two weeks later my account was charged an additional $2.75. I called OsoGrande to inquire about this additional charge. They advised me that it was an additional charge imposed by UPS for delivery to an "extended area". I checked with UPS and they DO NOT charge for extended area at my location. I tried contacting OsoGrande via email at least 8 times to explain their error and demand my $2.75 credit for this bogus charge and got NO RESPONSE. I filed a complaint with the Better Business Bureau, and they also got NO RESPONSE. Beware with this guy. I would recommend not doing business with these people. Appear to be deceptive and will just ignore you later if any complaints. Other reputable merchants available and at cheaper prices for same product.

Update: 10/29/10 After several emails the merchant finally responded and refunded the amount in question.

I recently ordered a Gransfors Bruks double bit axe through Oso Grande and was, to say the least, disappointed with the service.

It took over two weeks for the item to even ship; there was no backorder and no indication it would take this long. I attempted to cancel the order due to traveling and not wanting it to arrive while I was gone, but literally the morning after I send the email I recieve a response that the item has already been shipped.

I check to see if the appropriate amount was charged to my account and come to find I was charged $25 additional dollars above what was stated in the order form and receipt. As of now I have not received word regarding this.

As far as positive feedback: They do have a very extensive selection of tools and knives and the like. If only they kept them in stock.

I bought a Benchmade D2 110 axis lock. Just GREAT to deal with. A 10+ out of 10. THANK YOU!!

We searched online and found that this business has an active Facebook page with 107 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.