3.8 / 5
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5
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Usually stable businesses have more than 5 authority websites mentions, this one has 13 authority websites mentions and 0 mentions in other websites
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Xoticpc.com Review
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Last update: Fri, Nov 12, 2021 10:51 PM
TL;DR-Sent me a defective product and did not resolve it when under warranty through a total of 4 RMA's in under 2 years. Tricked me into thinking the defective product was replaced during last RMA. Now expecting me to pay for a replacement since I am out of warranty and they never resolved the initial problem.
I bought the GS65 Stealth Thin from Xotic for $2500 about 1.5 years ago, very excited with the specs and upgrades Xotic had added from the manufacturer. Out of the box the screen had a green tint on the rightside which prompted an RMA with MSI to get it fixed since I know Xotic did not install the screen. However, this tells me that they did not so much as turn it on before shipping it to a customer.
After a couple months of use I began to move applications to the D drive Xotic installed, which was a 512 gb NVMe SSD, as I was running out of space on my C drive which had my OS on it. The drive crashed on me immediately and would not appear in my devices after. Another RMA to MSI where they tested everything and sent it back to me saying things were fine. The same day I got it back it crashed again which prompted another RMA. It was here that MSI finally told me that they cannot service drive and to contacted Xotic.
Xotic gave me a call immediately and was very helpful in setting up an RMA to have this drive serviced. I expressed to them that this part consistently fails on me and that it needs to be replaced. They serviced it promptly and sent it back but reformatted my computer in the process. I look in my PC for drive space and I have 1 Tb of memory now. I was happy that they listened to me and replaced both my SSD's with one that was of equal capacity.
At this point I was very satisfied with my product as it was working flawlessly for around 3 months. A week ago I go to boot it and I'm staring at a BIOS screen that I cannot get out of with any solution online. This was a big problem because I am currently working from home and this is my sole means access software and applications I need to do my job. I reach out to technical support with the issue stating I have sent it in multiple times already and I am still having problems. A day later I get a response telling me to check and see if my hard drive is being read. I look and there are TWO SSD's being read. Not only did they not replace the faulty one but they made the separate drives read as one so I could not tell that.
I could no longer wait a day in-between responses so I called and asked for my device to be replaced. I could not wait for repairs because I needed to work. I expected them to take action promptly as any reputable company would seeing the urgency of the matter. They told me the best they can do was send me a replacement SSD that I would have to install myself because I was out of warranty. I understood the situation, though unhappy, agreed to accept the replacement SSD to resolve my issues.
After the call I attempted to get my computer to boot using the technicians advice. The only useful information I received was that I can install windows from a flash drive, everything else did not change my situation. Once I installed windows my D drive was still unusable and unable to be formatted. It was also showing more storage than it was capable of. This means they somehow changed that drive to read more memory than actual which is very unethical in my opinion because this was used to trick me into thinking I had a 1 Tb SSD. I deleted it which allowed me to set it up again to a functional state. I refuse to put anything on it knowing well that it will crash again. I reached out to my support rep when I couldn't reformat and was ignored completely.
The next day the rep for my RMA emailed me promptly and was very responsive throughout the day which I appreciated. It was during this email exchange she let me know that they could not send me the replacement since it was out of warranty despite my conversion the day before leading me to believe otherwise. I instead would have to pay for a replacement. They did not fix the problem when it was under warranty and now the repercussions fall on me. This is a very poor reflection on how they treat their customers and their actions tell me they do not care. I will not be purchasing a product from them again and I advice others to do the same.
Edit:
Order #: 114-1272602-9349036
Date: 12/17/2018
Edit 2: They have not attempted to contact me or resolve this after including the information they requested.
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
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#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
"I bought a sager laptop from them. Very expensive machine. Best I could literally buy at the time. No one else was selling a laptop with a 4k screen, Intel i9 processor, and an NVIDIA 2080 all on one machine. Cost over 3 grand, bit it was great. It ran great for 14 months. I had been having trouble with it for a while. Random crashes, up to 13 a day. I called Xotic PC about this, and when the computer finally died, I sent it in for repair. I had paid for the extended 4 year warranty.
However, I mailed it in three months ago. Apparently the motherboard and CPU went out. And now they are arguing with the manufacturer about parts or something. They will not tell me much. Only that they are working on replacing the broken parts. It has been over three months, and they are no closer to fixing the problem.
I am furious with them. I don't know if they sold me a defective machine, or if it was just poor quality. But it dies right outside of one year. And now they are taking forever to fix it. The only excuse they give is that they are working on it. How long does it take to get a motherboard and CPU? This is ridiculous.
TLDR they sold me a expensive laptop 3.5k, it was defective, now they wont fix it."
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
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#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)
My biggest issue with Xotic PC is their lack of transparency. When I searched for where I could purchase my laptop, under the search results for Xotic PC it specifically said that the specific model of laptop I wanted was in stock. Under the product page it allows you to add it to your cart but it is not shown that the item is a pre-order and not in stock until almost the end of the transaction. Delays by itself are definitely understandable, delays coupled along with lack of transparency and not being straightforward about not knowing when the product will be available, I do not consider good business.
I have read a few reviews that mention that Xotic PC did have the GE66 Raider 10SGS-057 in stock and delivered it. I find this to be conflicting information considering the laptop is still listed as a pre-order as of today and has not changed since May.
In response to, well the response my order number was 177192637
#delivery(2/5) #price(2/5) #quality(2/5) #refund(2/5) #customer service(2/5)
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#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)
#delivery(2/5) #price(2/5) #quality(2/5) #refund(2/5) #customer service(2/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 13 authority websites mentions and 0 mentions in other websites
Xoticpc.com Review
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3 years ago
review by Lo M.
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)