Frank Pickles

3.9 / 5

Frank Pickles

3.9 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.9 / 5

Trust Score

4.5

Reviews

1

Social

5

Featured

4.5

Technical

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We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

31

reviews

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0

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0%

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Based on 43 reviews

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3.9

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Frankpickles.co.uk Review

Specialist caravan insurance policy which rewards caravan owners with low premiums and excellent cover

Frankpickles.co.uk Customer Service Contacts

No contact details for this company.

Last update: Tue, Sep 7, 2021 2:55 AM

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Frankpickles.co.uk Reviews & Complaints (31)

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delivery

price 4.7 /5

quality

customer service 4 /5

on-time

Very friendly and helpful advisor who found me a policy which saved me £130 on the quote that had been provided by my existing insurer.
5

1 year ago

review by Shaun Fairhurst

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Have just joined and girl was very helpful with advice have just received email on draining down Caravan for winter have had insurance with other companies over the years although we always do drain down no other company has given this advice so well done Frank Pickles 5 ⭐️
5

1 year ago

review by James Steele

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

On the 15/10/19 I sent the following email to both their 'Cancel' and @Admin' email boxes....I am still awaiting a reply.

Hello,
I have read your letter of cancellation and am surprised that there is no refund arising from the cancellation of this policy.
Having previously cancelled insurance with other providers due to a change of vehicle the general rule of thumb tends to be payment for the months (of which there are 4) already covered plus a £50 admin charge and then the remainder returned.
The zero return was made even more annoying by the fact that through loyalty to your business I took out caravan insurance with Frank Pickles on the same day that I cancelled my motor-home insurance policy.
Please will you provide me with a detailed breakdown of how you arrive at the zero refund figure as I am struggling to view it as anything but harsh treatment.
Regards
Steve
3

1 year ago

review by Stephen Kielty

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Have had you over the last two years and had no problems so I thought I would usr you again.
5

1 year ago

review by Sandra Spencer

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We used FP last year but had to change cover this year due to the age of our caravan. The lady I spoke to was polite, helpful and knowledgable. I did then shop around but the feeling that we would be looked after by FP if anything were to happen brought me back. So I renewed but not on New for Old. Happy with cover. Happy with customer service
5

1 year ago

review by Ruth Precious

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Unhelpful and unhelpful that not poss to cover both summer and winter site without calling each time caravan moves.
3

1 year ago

review by Jeannette Cole

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This is my second year with Frank Pickles, fantastic service, very quick and efficient .
5

1 year ago

review by I. P.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Just had good service from day one. And the staff were very jolly and friendly
5

1 year ago

review by Glynn Longbottom

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Very quick and easy to purchase our caravan insurance for the next twelve months and at a very good price.
5

1 year ago

review by Mark Spooner

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Quick and easy and the best price 2 years in a row.
5

1 year ago

review by Alan Murray

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

this insurance broker has given me the very best service and cover for my caravans past and present
5

1 year ago

review by U. R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have been insured with Frank Pickles for a few years now and have had no claims.
4

1 year ago

review by Terry Mccoll

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

First class service, 3rd year of insuring with you, no quibble, no hassle, straightforward, friendly staff. I recommend you to all my caravan friends.
5

1 year ago

review by Dianne Fox

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

When I spoke to the operator about sending out paper schedule she reassured me that I could print or forward my policy to the caravan site and I found her very helpful in fact we had a bit of a giggle x
5

1 year ago

review by Elizabeth Davie

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The online payment service crashed at the last minute and early the next day I was contacted by a rep that helped me complete also saved me £3 by reminding me had no claims bonus from an earlier years insurance
5

1 year ago

review by Clayton Kinsell

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The website was easy to use, I found the prices very competitive and have been with Frank Pickles for a couple of years now
5

1 year ago

review by P. Q.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I am disappointed that my policy documents are general and make no mention of the acrtual holiday home which is insured.
3

1 year ago

review by Sonia Archer

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I insuranced my new caravan with then after 2 years using them for my old one .I had paid in full for both and they took £50 from the refund from my old one , so much for loyalty ,I definitely will not use them next year!
3

1 year ago

review by B. I.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Third year running with Frank P. Each year I check different compare sites and I have not found the same level of cover for the money.
Great value
5

1 year ago

review by Richard Bollard

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This is the second year I’ve had caravan insurance here. A good renewal price, a phone call to remind me and easy online renewal = a good customer service so far.
4

1 year ago

review by R. Z.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Frankpickles.co.uk Review

Specialist caravan insurance policy which rewards caravan owners with low premiums and excellent cover

Frankpickles.co.uk Customer Service Contacts

No contact details for this company.

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