sse.co.uk

4.6 / 5

sse.co.uk

4.6 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.6 / 5

Trust Score

3.9

Reviews

5

Social

5

Featured

5

Technical

Is sse.co.uk legit?

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  • The site has mostly good reviews
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • The company has an ANDROID app
  • The company has an IOS app
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
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We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

14

reviews

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0

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0%

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Sse.co.uk Review

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Last update: Tue, Sep 7, 2021 2:48 AM

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Sse.co.uk Reviews & Complaints (14)

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price 3 /5

refund 1 /5

customer service 3 /5

Have a smart meter for gas and electric. Recently signed up for broadband , got a fantastic fixed price deal for a year saving me money on all three. Customer service has been excellent, informative and helpful. I struggled one month spoke to them was no hassle at all. Glad to be a customer of SSE I have had many suppliers through the years, these guys are def ace.
5

1 year ago

review by Anne-Marie Kennedy

#price(5/5) #customer service(5/5)

worst company to deal with ( if you can ever get through on the phone ) i need my money back i am in credit after leaving sse , i am in hardship paying my morgage and they have kept me waiting over 2 weeks ( the longer they keep your money the more interest they make ) its no excuse nowadays as money can be refunded instantly . so now i am going through ofgem as the rule is If you are owed a refund from an old supplier after switching away it should be paid within ten days of receiving a final bill – otherwise you are entitled to automatic compensation of £30. SO THATS WHAT IM DOING AND MAKE SURE YOU DO THAT ..
1

1 year ago

review by R. X.

#refund(1/5)

Firstly, I do not complain about matters like this but I had to leave a review somewhere. I moved into my 2 bedroomed flat in August 2019, this being my first property I hadn't looked much into electric so picked the one that my estate agents recommended. I was forced to pay £270 for three months electric. After multiple phone calls to reduce the cost.....only down to £230, the next month's bill was the same amount. I phoned up to complain again and got it reduced. SSE then went on to increase the price to make up for their lose the previous month making it up to £310. After multipe phone calls again got it reduced to £280. I then tried to leave the company whilst only having one month's worth of electric I have been charged £270 again! For one month! I have phoned them up and got nothing but abuse chucked at me and have been told I have been under charged for my electric in the past 9 months! I have been forced to pay out well over £1000 on electric for a 2 bedroomed flat that I only spend 1 day off in and 3-5 hours on and evening using electric. The company constantly harassed me with hundreds of letters about debt collection whilst I was trying to get costs reduced. The team members that I dealt with were all absolutely useless to say the least. All in all I would give them 0 stars but I cannot. The worst decision in my life.
1

1 year ago

review by Connor

#price(1/5)

Minus Stars not One!!! It would appear one of the Big Six, now OVO have paid off so many customer service staff (the companies only redeeming feature) - to further feather the nest of their investors and Tory donor owner, whoms personal wealth has just taken and abnormal boost due to this take-over - speaking to someone is a thing of the past! Citing as they do their prioritising the vulnerable. The irony in this, we are all vulnerable to them, not to mention this Crisis being used to allow them to make more profit by cutting costs. It does make one wonder why we run around switching supplier only to find the company we have chosen is either in bed with or is secretly owned by one of the Big Six. Additionally, OVO's Standing Charge is rather high - making us pay for equipment we must have to facilitate the very service itself. In other words these vicious privateers will pay for nothing and we must pay for everything - including their damn yachts! Finally, switching from SSE has proved difficult historically, as they deliberately drag their heels so as not to lose money unnecessarily. Moving my father, my mother-in-law, spouse and son have all followed the same pattern - NIGH ON IMPOSSIBLE to get away from the grasping sods. Minus Stars not One!!! It would appear one of the Big Six, now OVO have paid off so many customer service staff (the companies only redeeming feature) - to further feather the nest of their investors and Tory donor owner, whoms personal wealth has just taken and abnormal boost due to this take-over - speaking to someone is a thing of the past! Citing as they do their prioritising the vulnerable. The irony in this, we are all vulnerable to them, not to mention this Crisis being used to allow them to make more profit by cutting costs. It does make one wonder why we run around switching supplier only to find the company we have chosen is either in bed with or is secretly owned by one of the Big Six. Additionally, OVO's Standing Charge is rather high - making us pay for equipment we must have to facilitate the very service itself. In other words these vicious privateers will pay for nothing and we must pay for everything - including their damn yachts! Finally, switching from SSE has proved difficult historically, as they deliberately drag their heels so as not to lose money unnecessarily. Moving my father, my mother-in-law, spouse and son have all followed the same pattern - NIGH ON IMPOSSIBLE to get away from the grasping sods.
1

1 year ago

review by C. R.

#customer service(1/5)

Just got my annual report and used the figures to get a quote from here - and initial increase of some £13 per month from SSE which I know from experience will increase after a while. Im with Bulb and am currently £100 odd in credit with them. ENOUGH SAID.
3

1 year ago

review by Angryoap U.

No service on annual boiler cover. Rip off.
3

1 year ago

review by Rod F.

No doubt this company has 1 star it's sooooo horrible. Please do NOT use this as your broadband provider. You'll speak to some lady in UK somewhere who will not do a thing to help other than follow some BS manual and ask questions like, "is your router not working because it is on a wooden stand?" I mean... are you flippin' kidding me? 5 days later on most expensive service tier and my internet drops out literally every couple of hours. I've talked to 3 different people, lodged a complaint, been incredibly patient and now I just want to clunk all their stupid heads together and get my money back.
3

1 year ago

review by James X.

Switched from sse energy who I had nothing but problems with , no hassle switching, keep you well informed of any price increases, I send meter readings every month so I know exactly what I’m spending, bulb credited my account with £10 ,use my code and you will get £75 ,just contact with me after you join in ,and you will get additional 25 via ppal refferal75gbp.tk
3

1 year ago

review by Michelle G.

#price(3/5)

I recently had sse's second generation smart meters installed with a new tracker. And after it was installed I was told by the engineer that the gas on the tracker would appear in about 24 hours. 3 days later nothing. So ended up phoning them which was fine and was told they would sort it out.. Next day still nothing so phoned them again. And was told this time that it was the manufacturer that needed to provide them with a fix (UPDATE) and that there was nothing they could do and no indication when that update would be applied. So my thoughts are that SSE are just useless. Kind of pointless giving customer's new gear that doesn't work..
3

1 year ago

review by Mr R.

They have just saved me £228.13 with a 12 month fix on my electricity supply. Very Happy.
5

1 year ago

review by Mrs Carole

In 2018 I suffered a fire in my mains fuse . cupboard. SSE blamed the load of my storage heaters and therefore me. SSE took two years to replace a red hot 100 amp glass fuse with a cold porcelain fuse to render my thatched cottage safe. SSE do not understand the reason for the glass fuse overheating. They still blame the customer for a high load. However with the help of my MP KIT MALTHOUSE MINISTER OF STATE, I am forcing SSE in conjunction with the fuse suppliers - Lucy of Oxford and Busman - to research and bench test the glass and porcelain fuses to determine their safety and overheating potential. Meanwhile thousands of high load customers are living on a tinderbox in cold weather if they have the glass fuse. WARNING BEWARE FIRE HAZARD.
3

1 year ago

review by John Kelly

Is there any fear of anybody answering the ¥%€+#€$+ phone. Your customer service is worse than hopeless and your ability to to send a correct,accurate,and honest bill even more so.
3

1 year ago

review by Martin Fuller

#customer service(3/5)

Disgraceful, Unethical company that preys on vulnerable people In Oct 19, I placed an order for broadband. I lawfully recorded the call in which we agreed the start date. I made it clear I have a life-threatening medical condition. I also stated I require all comms in large print. SSE subsequently cancelled my order for reasons unknown and failed to resolve the matter to my satisfaction. So, I cancelled well within the 60-day Happiness Guarantee, which states you can cancel free of charge. Following cancellation, the company sent me a barrage of small-print letters it knew I could not read. Since there was no need for contact, I wrote to head of complaints asking them to cease contact. Meanwhile, I received a threatening letter telling me I still had to pay all bills! In response, I made a subject access request on Nov 19 asking for the contract that serves as the legal basis for any charges they planned to generate. They never responded thus breaching their statutory obligations under the DPA. Yesterday I came home from a hospital appointment to find a demand from SSE for payment within 7 days! SSE has generated a demonstrably fraudulent bill since I don’t have a router or a land telephone and they haven’t been able to provide a contract between us (because there is none, since I cancelled). As a direct result of SSE’s behavior, my condition has deteriorated and I have stared suffering seizures. I have also had to stop the potentially life-extending treatment I was on because my doctor advises it cannot be used in the presence of heart palpitations – which I have suffered since receiving the fraudulent bill. So SSE is literally putting my life at risk. SSE staff are happy to lie and mislead customers in the full knowledge I am recording the call. My evidence proves my case unequivocally and I am confident the Ombudsman will find in my favour, but meanwhile SSE is going to keep demanding money and adding late charges, potentially ruining my credit rating. What a way to treat a vulnerable customer. SSE is an utter disgrace. Die to the extenuating circumstances, even Ofcom has intervened – they don’t generally get involved in complaints but they have instructed SSE to stop harassing me. Please, stay away from this dishonest, unethical company and if you do have dealing, record all calls. It is lawful so long as you tell the at the outset you are recording. I thank god I had the foresight to record all calls I have provided the Ombudsman with full medical evidence to back up my claim
3

1 year ago

review by Deleted User

We found that this business has an active Facebook page with 95611 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
5

by Smart.Reviews

Sse.co.uk Review

No description for this company.

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