Pool Deals

Horrible experience if it let me select zero stars I would have. I ordered pool stairs on 5/24/2020 and paid the extra fee to expedite the order. 2 weeks went by and nothing. It has now been 5 weeks. I have been charged and have not received the item. They don’t answer calls only online chats to which they respond “this is a non returnable purchase and I agreed to there terms and conditions” I did not agree to pay for something I did not receive but they don’t seem to care and will not refund my purchase that was never received

I bought a new pool hose, vacuum head and pole from Pool Deals 22 MAY 2020 paid for then did nor receive until 18 JUN 2020, when attempted to use the hose would not stay on vacuum head, I have had a similar setup for the last 15 years and never had an issue where the vacuum hose did not stay on. Pool Deals "Albert Honeycutt" try to tell me the pool pump can't have enough vacuum and that's reason they the hose doesn't stay on and I called BS, he then stated "Your next step if your pump won't keep it together is to get a band clamp" I will not be purchasing anything any more from PoolDeals.com

Terrible! Terrible! Terrible! I ordered a pool liner on 5/12. I paid for their 'Rush Processing' that they offered so the pool liner would be shipped early. Their site list that "Most of our liners ship within 5-7 days, even during the busiest time of the Summer" . Now 12 days later (8 business days) there still is no shipment of a pool liner that they claimed was in stock. Their support consist of only using their online ticket forum where again I have been getting inconsistent advise in terms of shipping. Rae advised of 5-7 days, Rodrigo advised of 1-2 days. Still no item has been shipped. Do yourself a favor and do NOT use PoolDeals.com. Not only will you not get what you ordered but the service is extremely terrible! ----- Response from the owner: You were notified that your credit card declined. We can not ship until we can get a valid credit card. I see a response from the owner ----- My credit card was never declined. ------ So Pool Deals puts up some bogus response that my credit card was declined to try to turn their bad service back on the customer, how pitiful. After 12 days of no item being shipped I had to dispute the credit card charge with my credit card company to reverse the charge, which they did. Pool Deals had 45 days to show proof of shipment and delivery of the item to dispute the credit card reversal and they did not.

the absolute worst quality solar pool cover. I ordered their "heavy duty" blue/silver. The thickness is not 15 ml/heavy duty. The bubbles are tiny and barely support the cover. The bubbles break if you barely touch them. Overall a horrible product of very poor quality. After two weeks, I've already ordered a replacement from another company. TERRIBLE QUALITY

If i could give zero stars, I would. This has got to be the absolute worst experience I have ever had with any company ever. I ordered a pool, filter, and everything else I needed to set up a pool for the first time. Everything I ordered showed to be in stock and would ship within a week. 3 months later and many angry messages back and forth, I have received all of the things I ordered except the pool and filter. They kept telling me that it was delayed a few weeks. After those few weeks, it happened to be delayed another few weeks. While all this was happening, they were shipping the extra stuff I had ordered. Liner, cleaning supplies, wall foam, etc. About $1000 worth of supplies. Now that they've sent me everything else, and will not let me return them, they canceled my pool and filter without me asking. So now I've got a ton of stuff for a pool I don't have. I have a feeling that was their plan all along. Get me the extra stuff knowing that the pool wasn't coming. Then cancel the pool. Pretty underhanded stuff. Do not do business with these people. I wish i had done my due diligence before I did. Absolutely makes me sick that companies like this exist in the US. I have filed a complaint with the BBB.

Don't order anything from this company you will have problems first I ordered a pool winterize kit I paid for express delivery it come well over a week later then the kit was not complete I complained and was spoken to with rudeness and unhelpfulness basically telling I was lying and had what I ordered with much arguing I had just had enough I have reported this scamming company and advise people to avoid it and it's sister company pool zone

Awful, bad service, no answer, never delivery the product. I ordered pool ladder on July 7th, they have mark as in stock with shipping in the following 1-3 days. At July 15th I emailed asking for the status of the order or tracking number. They said the producT my will be ship in the next 7 day. 10 days later I emailed them again and they said if I want they can cancel the order or wait other 7 -10 days. I was already upset and I told them if the product will be delivery for sure in the next 7-10 days I will wait. That was 15 days ago. They never reached to informed any delays. I contact them today and let them know that I need a cancelation since they never delivery the product. They responded that they will apply for cancelation, and that may take 3-7 days, I also asked why they are lying about the product in stock and the shipping date And he said you asked for cancelation so I don’t have to answer that. Albert Honeycutt was the name that appears as a representative. Complete awful. I don’t have my money back yet.

THIS IS A COMPLETE SCAM....I usually read reviews first but unfortunately I didn’t when I placed the order with this company. Ordered winter cover 9/11/20 and immediately received a confirmation number in addition to the company taking money out of my account the next day. It stated it would ship from the warehouse in 10-20 business days. I would then receive a confirmation tracking number. It has been more than 20 days with no shipping information provided and says it is still in warehouse. I contacted them via email, which by the way, is the only means of communication. No one answers the phone and you can’t leave a voice mail. After I requested a cancellation I received an email stating they will request it but can’t guarantee it in addition to charging a 10% cancellation fee. I have submitted a complaint with the Better Business Bureau and wasn’t surprised to see an F rating with nothing but complaints. Don’t make the same mistake I did.

Never have received closing pool kit. Called and sent customer invoices and basically told it takes 7-10 business days. Told them I wanted my money back and cancel order. Said it was hard to do since it has been processed. Ordered 30 days ago. Will be in contact with better business bureau. Do not order from them.

Pooldeals.com is nothing more than a scam company. Stay away from these people Rae Kensington, and Albert Honeycutt are both incompetent unprofessional fools. They’re trying to scam me out of my money. They have now had possession of my money for several weeks. I’m filing a civil complaint, going to drag these dirtbags into court.

Ordered self drain cover. Received wrong cover no drain. Supposed to have free close down chemicals with order. Was told they were out. Wouldn’t send right cover. Still four months later haven’t received my clips that are paid for. Worst company ever. That Albert Honeycut you talk to is a complete rude idiot. Never order anything from this company. Completely a scam y’all

Waited 6 weeks for order with no luck getting in touch with them so I decided to let my credit card company know my issue..Customer service is a joke they never answered the phone so because of this I had to place my order with pool loc which is a legitimate company to deal with...Stay away from pool deals they are a joke and a disgrace to the public

Pool cover only lasted 6 months. Started shedding plastic from top and bottom started deteriorating and ripping. Told by Pool Deals to contact the factory, yeah right. Bad product, avoid ordering from this place.

I wish I could rate them a negative 5000.. sadly it has to be a one to even submit.. ordered a new pool liner and foam bottom with foam coves. 500 bucks and NOT ONE THING SHIPPED. they lied when I complained and said they hope to ship it out 1 or 2 days ... it's now been 2 weeks. I demanded the items be sent out overnight express and they opened message and deleted my entire support ticket.. I screenshot it before that tho.. I went back and opened ticket to see their response to my demands and nothing just erased it all. Smh. I let them know I have screenshot and I cancel even when they claim they can't guarantee cancellation.. a fraud dispute stopped the deal . DO NOT BUY ANYTHING FROM THEM UNLESS U R COOL WITH GIVING AWAY ALOT OF MONEY.

I ordered a new liner 2 weeks ago and it sill hasn't shipped. I have been repeatedly lied to about when it would ship. I am canceling my order and I wouldn't recommend them to anyone.

Ordered my pool three weeks ago They told me it was gonna take 3 to 5 days. I haven’t received the pool . Your only allowed to contact them one time by email , you can not call them! No tracking number or email from them saying it’s going to be shipped or there’s been a delay it’s been a horrible experience just hoping I can get my money back.

Paid for expedited and insurance and the Never shipped and now want to take a 10% cut of the refund this is a fraud buisness don't order from them they are theives

After 2 weeks the liner developed several tears from poor quality. I contacted the company via email as they wont answer the phone. They said they only warranty the welds for the seams. T8he do not cover anything g else.

I placed an order online on a Friday evening, the website said "oops something went wrong" and prompted me to enter my debit card information a second time after I did that I checked my checking account and found out that they had charged me twice two. When I contacted them their office was closed until the next business day so I called first thing as soon as they open and they did not offer to refund my money and gave me numerous excuses on why they hadn't done it yet. They told me that both orders had already shipped and refused to let me cancel or return either of them even though their website said that neither of them had shipped yet. I ended up having to close my debit card and file disputes with my bank over this company. BEWARE!!!

Ordered a pool liner on May 4, called on May 17, and was told I would receive it on May 22 or 23. Called again on May 29, and they were hostile that I was calling. Gave me the runaround. Sent my call to the manager/CEO, Jack. Only get his message service in which he says he only emails. Poor customer service. Girl in office hung up on me when I asked to speak to owner. I called back, and she gave me a tracking number for gaskets and tried to say that I had received the pool liner. I explained that the package I received was 1 pound. She then stopped belittling me and agreed that the liner was on back order. I explained that I had called on the 17th and the man said it would be here on the 22 or 23 rd. She said I don’t know who you talked to. I then was denied access to the online ticket system. I called back and the girl stated that she emailed the warehouse to cancel the order and my money would be refunded. I asked her to email that to me. She said no and hung up.