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23 Reviews
2.9 SmartReviews Score
Best quality dog supplies at crazy reasonable prices - harnesses leashes collars muzzles and dog training equipment
Get Today High Quality Exclusive Dog Items - Dog Collars Dog Leashes Dog Harnesses Dog Muzzles Fordogtrainers produces and offers dog item for professional dog training and for ordinary dog owners You can browse our huge selection and find appropriate collar muzzle harness leash or dog training equipment for your dog Leather and nylon are highest quality materials which are used in production of finest quality dog stuff we offer
Recent Reviews
I ordered a collar and leash on April 24th. When I checked my email to see what the status was a week later there was this strange email from Guy telling me that I could add more to my order at a discount by replying to the email. I replied telling him that I did not want to add more at this time and asking for a tracking number. He replied with a tracking number and for the next 3+ weeks I would check on that tracking number and it would always say the same thing - that the label had been created but the item had not yet been shipped. I tried calling but would always get some automated system that would simply say "press 3 to connect the call" and I would do that and it would hang up on me. I'd call back and each time the same type of recording but with a different number i should press, so I wasn't able to speak to anyone. I would get prompt replies to my emails, but the replies were always excuses. "It had been shipped to their distribution center", "Covid was causing shippers to have delays". I told them last week that if the tracking did not indicate that the order had been shipped by the time one month had passed since my order then I would demand a refund. Today it has been one month and 3 days so I went to the website for a chat session with customer support. Guess what they told me? First they told me it had been shipped UPS. I told them to check that tracking number, which of course showed it had not. Then they gave me the line about the distribution center again. When I said I wanted a refund today they said their "finance department" was closed for the day. This was at 1:30 in the afternoon east coast time. I demanded that they call me as it is impossible to get in touch with them. A lady who clearly speaks english as a second landuage called me and made more excuses as to why I could not get my refund today. She hung up on me and another lady called me back and assured me that the finance department would refund my money tomorrow. I'll let you know if they do - but I'm not holding my breath.
Poor
3 years ago
Harbor P.
good products. so if you know exactly what you want you are ok but if you need customer support its not going to happen. Tried countless ,(at least 10 times), to contact to return an item that was misrepresented on the website. I called during the designated hours as stated by their answering machine but nobody ever picked up the phone. I always recommend their products to friends BUT always remind them what happened to me that their customer service doesn't exist as it is nonexistent.
Bad
3 years ago
Gary S.