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14460

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2.2

2 Reviews

2.2 SmartReviews Score

Recent Reviews

On nov 9th, i purchased a refurbished phone from dicellular.com. I didn't know what to expect but their prices were very low and I was in desperate need of an unlocked phone because I was going out of the country. I selected priority shipping during checkout and I received my order within 3 days! I have had no problems with the phone and I am very happy with my purchase. I recommend this company.

Excellent

3 years ago

timonh

I ordered 2 phones from dicellular.com and they both arrived in 2 days (very impressed). I had a technical question about how to set up my data services and they were very helpful. I recommend dicellular.com to everyone and I would definitely buy from them again. Also, very fair shipping prices!

Excellent

3 years ago

Tara82

2

11 Reviews

2 SmartReviews Score

Recent Reviews

I ordered a VPL-VW60, 900 ANSI Lumens, HD Wide-screen Home-Theater 1080p LCD Projector. The price looked good. They first contacted me to try to sell me a 200 hour bulb for $600+, a 400 hour lamp for $900+ or a 600 hour lamp for $1100+. I told the guy that the projector should come with a lamp. He told me that for the advertised price he could not include the lamp, he cancelled the order. (It didn't say that in the ad which falsely influenced me to give them my credit card #) In another order, I ordered (2) GPS systems but they were "sold out" order was canceled by Shop Digital This is a case of Bait and Switch, I have already contacted the Federal Government regarding this fraudulent internet activity.

Bad

3 years ago

Electrojoc

Discovered a hard-to-find lens on their site, ordered it, and very happy status turned to "Will ship" after 2 days. However, it was all downhill from their. Credit card was charged and status never changed to ship, because they never had the product (no longer manufactured, so either it's in stock or completely unavailable). Called once after a week and was told it would ship within 5 days.. no further detail. Called yet again a week later and was told it had shipped. Asked for tracking number, there wasn't one. I said this isn't possible they would ship an expensive item without tracking, they asked me to hold on line. After moderate wait they came back on line and said it had suffered damage in transit - oh noes!! I knew at that point they never had the lens and were just playing with my credit card money. I asked for refund to be processed "oh yes ma'am, it's being put through right now!". Now 2 days later still nothing on my credit card account. I have put the charge into contest, what a hassle! For one they should not have charged my card AT ALL until mdse was shipped, and why did they string this out so much like this? I always check resellerratings.com for reviews and this company seemed OK, but if you notice only 2 reviews so it's easy to give false impression. WILL NEVER SHOP WITH THESE CHARACTERS AGAIN, AND ADVISE OTHERS THE SAME unless they don't mind playing games with their credit card issuer.

Bad

3 years ago

mowgieexx

3.4

21 Reviews

3.4 SmartReviews Score

Recent Reviews

I have purchased two different racks from ORS. Both racks came quickly with all parts present and thorough, correct installation instructions. Their prices are always fair and customer service is excellent. I would never buy a bike rack anywhere else!

Excellent

3 years ago

bgh3d

I ordered a Yakima rack and mounting components, as well as a roof top bag on a Tuesday. I received the order two days later, and that was with standard shipping!

Excellent

3 years ago

mprobitman

3.7

4 Reviews

3.7 SmartReviews Score

Recent Reviews

Fast processing & delivery, accurate, best price, good e-mail communication on order progress, bonus (included a mini-wireless router), well accepted at Notebookreview.com, close proximity to Asus distributor.

Excellent

3 years ago

Dog_Surfer

I am right now writing this review on my brand new Asus R1F. The transaction with MilestonePC went very smoothly, and my new toy arrived as fast as I'd expected it. Price was great, and I'd definitely shop with them again!

Excellent

3 years ago

empty

2.5

2 Reviews

2.5 SmartReviews Score

Recent Reviews

This is the third order from thetannery.com and was as the first two - flawless in all respects.

Excellent

3 years ago

johnr43

Owner of Flagship store in Boston is an antisemitic jerk who yells at customers and makes comments like "Get the F#$& out of my store, you F&$#ing jew." PLEASE BOYCOTT!!!

Poor

3 years ago

Alexf57

2.2

3 Reviews

2.2 SmartReviews Score

Recent Reviews

I purchased a pre modded xbox360 on January 19th. Customer support is GREAT. Support agent, Rob, is VERY helpful. I asked him many questions and everytime he would reply within hours. Received my 360 on January 24th. Been playing it non stop since and not one freeze up or anything. Would recommend to anyone. Will definitely keep shopping with these guys.

Excellent

3 years ago

DiMeDoUtSoN

Ordered once again 2 PSPS they were ship promptly both work great A+++

Excellent

3 years ago

thoughtstorn

3.6

10 Reviews

3.6 SmartReviews Score

PhotoProShop

Wir vom PhotoProShop bieten hochwertiges Zubehr fr den ambitionierten Fotografen und Imaging-Profi Wir haben blicherweise alle unsere gelisteten Artikel im Lager und liefern tglich Montag bis Freitag europaweit von Deutschland aus

Recent Reviews

This is without a doubt the WORST online retailer I've dealt with and I shop online frequently so I know what to expect from a reliable retailer. I placed the order on 12/06/06 (my credit card was charged over $400.00 the same day)...after receiving NO shipping confirmation a week later I emailed them on 12/14 to inquire as to when my order would be shipped and later that day received an email stating "I’m sorry, but the item you have ordered is sold out and on back order.It will ship as soon as it comes in. Thank you. We appreciate your business!" The following day (12/15/06) I receive the following email: An order from Markins came in late today. The M10L is included with this shipment. Your ballhead should ship tomorrow, Monday at the latest. Well I was very happy to hear this since this was a Christmas present. Long story short I did NOT receive the order in time for Christmas so I emailed on 12/26 to find out the shipping status on my order....no response....emailed again on 12/27/06 requesting they CANCEL the order and credit my credit card....NO RESPONSE. BAD experience and would warn everyone to purchase elsewhere unless you don't mind paying up front for items you may not receive for weeks. They state on their website they are fast & friendly, shipping daily....what a misleading statement. Every other online retailer I've dealt with states when an item is out-of-stock so you can make the choice BEFORE ordering if you want to wait for it and I have NEVER been charged for items UNTIL they are shipped. Nikonians did NOT state the items I ordered were out-of-stock and I don't know if I would have ever heard from them if I hadn't emailed them a week after placing the order to see if the items had shipped. Pretty shoddy way to do business...charge customers for items you don't have in stock & never inform the customer they are on backorder....lie about when items will be shipped and then ignore emails.

Bad

3 years ago

pitstop

I placed an order with this company as of nov.22nd and received it today nov.26,they even went throu the trouble to find the most costeffective way to send it to me, very fast and excellent service

Excellent

3 years ago

rhodos

2.6

2 Reviews

2.6 SmartReviews Score

Recent Reviews

http://newsteepweightloss.blogspot.com Is It Possible To Lose 40 Lbs In 1 Month? We hear a lot about topics such as health, exercise, fitness, and we talk about them. We say things like: "I worry about my health." "I want to have better physical fitness." "I think I'll start an exercise program." However, many of us don't realize that we are really just making generalized statements about broad subjects. For example, when you talk about "exercise", you could be talking about running, weight lifting, gardening, swimming, or bicycling. You could be talking about doing a few pushups a day, or yoga every day.

Excellent

3 years ago

code--914

I ordered a Logitech Harmony universal remote from these guys. Price was excellent, the best I could find at the time, and they shipped the product the same day I ordered, via DHL. So I’d say that at the very least, this is a good store to buy from if your order is straightforward. Since I did not have to talk with their customer service, obviously I can not comment on how things would go in a more complicated situation, or if something went wrong. I would definitely order from them again, based on this experience.

Excellent

3 years ago

TechoGuru

1.4

3 Reviews

1.4 SmartReviews Score

Recent Reviews

complete rip off -ordered $50 worth of stuff 3 months ago still havent got it GIVE ME MY MONEY BACK YOU B88888DS!!

Bad

3 years ago

freakman

Ordered antivirus software on November 17th. It is now December 21, and I still have not received it. I attempted to contact them four times, but had no success. The fifth contact did result in an acknowledgement and an apology. The recipient said that they would send one out next Monday. That was 10 days ago. Still haven't received anything.

Bad

3 years ago

gubwubbins

1.5

2 Reviews

1.5 SmartReviews Score

Recent Reviews

I ordered a Wii on 12/10 and was told by NDS that it shipped on 12/16. I never received any other communication from the seller until January, despite an email a day requesting shipping information etc. My first email back from them was on 1/9/08,a month later, telling me to file a chargeback with my credit card company to Moneybookers, the NDS preferred money transfer co. I finally did receive my money back, but only after hours of negotiating with Moneybookers and my cc company. Buyer Beware!! Nerd Digital Solutions never kept any commitments and took my money knowing they were not going to ship any product.

Bad

3 years ago

dhumph

Ordered from this store on December 4th 2007 promised delivery before 24th December 2007, to date have not received either the item or a refund of money. Along with countless other customers who have had nothing. Company does not return emails and is subject to fraud claims by at least 30 customers... read more at http://nds.jgcglobal.com

Poor

3 years ago

OzSurf

2.3

10 Reviews

2.3 SmartReviews Score

Recent Reviews

Ordered 21stdec now 31st Jan still waiting for goods have sent 6 emails unanswered tried ringing answer phone have not replied avoid like the plague nothing but crooks who take your money and run wish they had an office as would visit and make sure I got money back ps cancelling order doesn't work either as you guessed they ignore it .

Poor

3 years ago

mrwhippy65

I bought two tshirts for my daughter's birthday. First they took forever to send them. When I got them, I had to return one of them for a larger size. I have not heard from them, received a credit or the replacement tee. I email them and no response. I call them and get a generic answering machine. Very frustrating!

Poor

3 years ago

dgrant01

4.2

30 Reviews

4.2 SmartReviews Score

Recent Reviews

Chris went out of his way to help me arrange shipment in a fairly unique situation. Fantastic service all around and a great guy to deal with. And all the better, extremely competitive pricing. I'd not hesitate to buy from Chris again in a heartbeat.

Excellent

3 years ago

bobbysteel

I called Cleveland Plasma and Chris gave me a price over the phone for a 65 inch HDTV. He followed up with product availability and a potential delivery date. I had done research online and his company was highly rated by previous customers. His price was very competitive (I did a lot of shopping online and it was the second lowest I could find, but much better rated than the lower priced vendor). I called back and bought the TV. No BS, a straight forward purchase with absolutely no issues. The delivery was exactly as promised and the delivery guys set it up and made sure it was working. I am a tough customer to please, and I did a lot of research online both as to price and vendor rating. I highly recommend Cleveland Plasma, both for price and customer service.

Excellent

3 years ago

Stampeder

2.5

9 Reviews

2.5 SmartReviews Score

Recent Reviews

I sent in a paypal payment on 2/18/2008 and today is 2/27/2008. I have not heard any feedback on the shipping status or anything. They do not answer their phones or respond to email. Its been 9 days and nothing. Hopefully I will get some update soon. ***Update*** Its now March 4th, 2008 and I have yet to hear a word from them. I filed a Paypal dispute as well. Stay far far away from this company. If you need some shutter hardware just goto Amazon.com and search for it there. This place is awful. In my 10 years on online purchases this is the first time the company didnt even care enough about their customer to even respond much less fullfill the order after taking an instant PayPal payment.

Bad

3 years ago

scattaway

PLACED AN ORDER ON OCTOBER 4, 2008 FOR 12 CANS OF FORMBY'S ALMOND LUSTRE. CALLED AND E-MAILED TO CANCEL ORDER ON OCTOBER 6,2008 AND REQUESTED A REFUND. CALLED AND SPOKE TO LIZ AND EXPLAINED WHY I CANCELLED, SHE SAID SHE WOULD PROCESS A CREDIT. THAT NEVER HAPPENED. I E-MAILED, FAXED NAD TELEPHONED TO NO AVAIL. I THEN ASKED IF THEY WOULD NOT CREDIT MY DISCOVER CARD TO AT LEAST SHIP THE MERCHANDISE----"NO LUCK !!!!!!" DO NOT RECOMMEND ANYONE TO PURCHASE FROM THIS COMPANY IF YOU DON'T USE PAYPAL OR ANOTHER GUARANTEED WAY. I LOST $91.29.

Poor

3 years ago

brunolb

2.2

2 Reviews

2.2 SmartReviews Score

Recent Reviews

Ordered Sunday night, shipped Monday morning, arrived midday Tuesday. Best price (including shipping), reasonable shipping charge, and couldn't have been faster.

Excellent

3 years ago

genbilim

I ordered an item with 2 day delivery. after 4 days, it still hadn't come. I calld to find out way. I called and they said it wasnt in stock. No apology, and no plans to let me know it wasnt going to ship, apparently. I asked them to just cancel and refund my card. they promised to do so right away, yet, 2 weeks later they still hadn't. i couldn't get in touch with anyone via phone, and noone replied to my emails. I left message after message , and finally contacted the owner of the store at his personal account. 2 months later, he replies that he PALPAL'ed me a refund. I DONT HAVE A PAYPAL ACCOUNT, and i didnt pay via paypal, but no matter to him. I still havent heard back from them and still haven't gotten my refund. LAter on, i read all the customer reviews at eBay and wouldve never purchased had i read how this happened to every other person who ordered from them also.

Bad

3 years ago

shopper_nj

3.2

3 Reviews

3.2 SmartReviews Score

Recent Reviews

I just received my first order form Circuit Specialist which prompted me to write this review. I found Circuit Specialist while searching for a new soldering station for my workbench they have a very good selection of electronics equipment and really good prices on the stuff they carry they even give a free gift with a $50 order and they let you pick from several items they have listed as free how cool is that I got a real nice multimeter! I placed my order on line on Sunday night and received an Email receipt from them right away, the shipping on my order was only $13.40 for 10 pounds from Arizona to California which I thought was fair, I received my order on Friday and it was very well packed and I was very pleased with what I got especially for what I spent I will be ordering more from them for sure!

Excellent

3 years ago

computersplus

I ordered a 100 Mhz Hantek oscilloscope. The price was terrific !. Their web site showed how many hey had in stock and I received an e mail that included the invoice and UPS tracking number the same day I placed my order. The oscilloscope arrived and I was amazed at what one can get now for such low prices as far as DSO's go. I had a question about one of the functions and called George in the tech support center & he was able to answer my question immediately. Bottom line, I couldnt be happier with this product and I think their service was really good.Now I need a hot air soldering rework station & I'm going to give them another order.

Excellent

3 years ago

Techhead50

3.6

15 Reviews

3.6 SmartReviews Score

Recent Reviews

I needed a teleprompter next day and kept ending up at LDC4Video at every stop on my web search. I tried to call them several times to verify they could deliver next day, but got an answering machine. I emailed and they disclaimed it may take a while for them to repsond as they are continuously filling orders. I took a chance an ordered the product for next day express. A couple hours later I tried to call again, and was successful in getting a live person. I told them my desperate need of needing next day, and they gladly sorted through the orders to find mine (about 5 minutes) and confirmed it would ship that day. Meanwhile I received a reply to my earlier email stating the same, that they could deliver next day. I did receive a second email once they realized I had already ordered, to let me know it was boxed and waiting for FED-X to pickup. The next morning, I had my product and it was in a nice case. Either I overlooked that was included on their website or it's not mentioned, but that was the icing on the cake, I was very impressed. Turns out my gig was cancelled so I didn't even get to use the product after all that, but from the looks of the components, it seems good for the money. I couldn't find a more value comparison in my search. I'm very pleased with everything about the company. The only thing I might suggest is to get a more professional voice message. I was a little skeptical at first when after 2 rings it picked up and the message sounded like it was from an 18 year old. Made me a little unsure - just sayin'. Thank you though, I will shop with you again.

Excellent

3 years ago

chaler

I had been looking for a Manfrotto Quick Release plate to replace one that I had lost. Found one at LCD4VIDEO. Great price. Quick shipping. Will definitely keep them in my address book. LM

Excellent

3 years ago

pilmoore

3.4

48 Reviews

3.4 SmartReviews Score

Recent Reviews

Recently had to purchase something at CVS in Davidson NC. We had had a bad experience earlier and had almost given up on CVS after being long-time customers. Fortunately on April 30 we encountered an employee by the name of Timer at the Davidson store (127 South Main Street in Davidson NC). He was most helpful, informed and courteous and has renewed our respect for CVS. Sincerely, Jack & Clare Lewin

Excellent

3 years ago

Jack L.

I called the 800 number 3 times this week. No one would help me. The girl Friday her name was LISA! would not let me explain myself told me I needed to stop talking or she would hang up on me. I could not even explain my issue. Asked to speak to a supervisor she told me no that she would handle it and I said but you dont understand and she told me no that I didnt understand. Still dont have a proper working cvs card!

Poor

3 years ago

Rachel O.

1.5

2 Reviews

1.5 SmartReviews Score

Recent Reviews

I ordered a straightener on November 9, 2018. It did not arrive until mid December. On top of the late arrival, the straightener plates would not close all the way. It WOULD NOT straighten my hair. I wrote in to see about getting a refund and the “best” they could do was refund me 20% of my money($6).. Completely unsatisfied and will never order anything from this site again.

Poor

3 years ago

dkvallini

I was told I would receive an E Mail confirming my sale BUT I had to send the money via Western Union...I became skeptical b/c of the prices, 30gb IPODS brand new for $140...Plus the PC I wanted was $400 less then ANY PC site, store etc etc.. When I clicked on "the site page" All that came back were "errors fraud" from AOL search..Or, "can't connect b/c www site doesn't exist" This store is supposed to be in Italy with a warehouse in Ca...I don't think so..Now, I can't even log onto the www site.. Mind you all of this started on Dec 14, but even then something stopped me, something about the site made me leary of their truthfulness..

Bad

3 years ago

canalgalNY

3.1

12 Reviews

3.1 SmartReviews Score

Recent Reviews

Beware, this vendor's real name is Team Fan Shop, Inc., AKA teamfanshop.com they also sell under collegefootballstore.com. I ordered 2 items, they switched the items with items I did not order. Called their customer service number, asked why, and they stated the manufacturer ran out of the items and the manufacturer shipped different items to them. They in turn knowingly sent out those 2 items I didn't order. When confronted, they offered me discounts on the items I didn't order. What they have done is to switch the items without telling the customer. This is fraud!

Bad

3 years ago

millenniumhawk

I ordered a jacket and a cap for my father for Christmas and it never showed up. I ordered it 12/21 plenty of time for 2-day shipping to arrive by christmas! I understand that the shipping couriers had issues but Fanatics website didn't even have a proper shipping tracking number. When I called they put me on hold repeatedly and after several tries they still didn't know what happened to my order. They said it was Fed ex's fault and to check the day after christmas. I was upset but said fine. After Christmas, still no package, so when I called them again they said oh, we have no idea what happened but we can reorder it for you! This was my only option so I agreed. They agreed to send it next day air. The next day, STILL no package. Called them back. They still had no idea what happened. So they ordered it again and put it in for 7-10 day shipping. I was fuming by now, so I cancelled the order. But they said ok we can refund you but the item is still being shipped we can't stop it can you believe that? So now my parents have to return the damn thing! Terrible company, no control over their sales process, awful website, customer service were nice but could do NOTHING to help each time to called about one of their screw ups. Never again will I order from this disorganized company.

Bad

3 years ago

matt-3375

3.2

30 Reviews

3.2 SmartReviews Score

Recent Reviews

Ordered a coffee pot Dec 13th and should have known it would be trouble. The price was only 60 to 70% what others were selling it for. Never got it and emailed them 6 days ago because you can't call them, no answer so I sent another email canceling the order and I ordered elsewhere. Should have done more searching for reviews. Darn

Poor

3 years ago

thehortons

Order Date: Sun Jan 27 15:37:08 EST 2008 Order#: dotcoms-468649 from iKitchen.com Item ordered: Typhoon - Vintage Blue 353-39122 It has been over 2 months but I have not received the item I purchased. They are not replying to emails either. Paid via PayPal but paypal says they can not resolve the issue because I should have disputed within 45 days of the payment. Thanks, soni

Poor

3 years ago

sonisingh

2.9

2 Reviews

2.9 SmartReviews Score

Recent Reviews

Ordered on January 15, order shipped next day, and received on January 22. They even threw in a freebie for referring a couple friends. Their products are cheap, they work but don't expect top quality. I would buy again. They will spam you a lot, so I'd recommend using an alternate email address when you place an order with them.

Great

3 years ago

swirly

March 2016 Order experience was alright, but they promoted a rebate from a third company and now they don't want to be held responsible for anything since the other company is backing out. This left me some bad taste. Don't promote anything that you don't want to be responsible! Simple as that

Bad

3 years ago

zeta

4.4

30 Reviews

4.4 SmartReviews Score

Recent Reviews

ordered mystery box (with one item known- a remote) for like 20 bucks. I feel like its my birthday! - great items (the remote itself, although refurbished was worth the 20!) I've also ordered dental floss picks in bulk from them. great seller. They act like woot and they deliver like woot.

Excellent

3 years ago

rishimkumar

I purchased these Westek 16in. Under Cabinet LED Bar light fixtures for my kitchen cabinets. They are very thin and easy to hide. Nice, clean, bright light with only 1 watt usage per fixture. No heat or flickering from the bulbs. This is my second order of these and I am very pleased with them. Would definitly buy them again.

Excellent

3 years ago

Greg D

2.2

5 Reviews

2.2 SmartReviews Score

Recent Reviews

I ordered 10 sets of Martin acoustic strings. After over 2 weeks I sent an email, no response. I sent a second email, no response. I opened a PayPal clain on March 23rd and sent contact through PayPal to the merchant. Got a refund to my PayPal account on March 25th. There was a little comment with the refund saying "sorry for the trouble", still no email contact from them. I will never buy from them again and if you do be prepared for the possibility of a claim or credit card chargeback to get your money.

Poor

3 years ago

jimates

My son wanted a didgeridoo and goingtoday.com had one for $19.99. Using his own money, he bought it on June 6th. Paypal charged us on their behalf almost immediately and I received an email with a promise that it would arrive within 3-7 days. When we didn't receive it by day 9, I send an online communication using their "Contact Us" fillable form. The form promised to get back to me within 2 business days. Three days later, with no response and no package, I tried again. Still no response. I called the phone number on the receipt and got a poorly recording message. I left a message. No response. I tried calling and emailing a few more times. No response. My son was heartbroken. I called paypal to open a dispute and hopefully get a refund. This website is a bunch of crooks!! Do not use it. I will be reporting them to the BBB and will aggressively spread the news that this site is crooked! It is now day 16 and no package.

Bad

3 years ago

ccopeland19

1.9

6 Reviews

1.9 SmartReviews Score

Recent Reviews

I have purchased a number of things from Lowest Price Mart over the past year and I have always been satisfied with the quality and frankly astonished at the speed with which the items came to hand. On 11/02/2007 I purchased a Garmin Nuvi 350 from Lowest Price Mart and received it as promised on 11/12/07. I just love this item and the people at Lowest Price Mart.

Excellent

3 years ago

GrayHairTrucker

I ordered a Chef's secret cookware set as a Christmas gift for my daughter. After numerous emails and dozens of phone calls, no reply and no cookware. I am sending a billing dispute to my credit card company. I wish I had come across this website before trying to do business with them. This has been a nightmare.

Poor

3 years ago

griswkx1

3.9

21 Reviews

3.9 SmartReviews Score

Recent Reviews

I simply love Crate & Barrel for their timeless designs at affordable prices. I recently ordered some Christmas decorations for the upcoming holiday and couldn't be more pleased with the quality of the items. I have been a customer for years and will definitely buy again soon!

Excellent

3 years ago

Sophie Herzog

Wife and I have bought several small and large items from C&B. Experience is mixed. Some bowls and coffee mugs started chipping within a year. Water glasses and plates have held together so far. A dining room table, night stands and a headboard were delivered without incident years ago. Recently, we were very disappointed when a media center was delivered. I was out of town when it arrived. According to my wife, the delivery guys kept asking Ok? Ok? Ok? trying to rush her through inspecting the piece. Then they kept groaning when she asked them to move it a couple of feet to just where she wanted it. To top it off they refused to put our large screen TV sitting on the floor in the middle on the room on the media center!

Bad

3 years ago

Peter G.

2.3

4 Reviews

2.3 SmartReviews Score

Recent Reviews

I ordered clothes in July 2019 totalling $196. I am still waiting for my order. I have emailed, had them open a supposed ticket, and even calle them, no response whateever except an email telling me they had opened the ticket and tht they would contaact me, it is march of 2019 and I have yet to be contacted and no one answers the phone. EVER! This company will never see another dime from me.

Poor

3 years ago

PamZumwalt

I am trying to retun 2 pairs of $70/each, Cutter and Buck shorts and 1 Nautica hoodie sweatshirt. I have ried calling them at least a dozen times, never getting a person, and being put to voice mail. I have sent the e-mail request for return merchandize authorizaton twice without getting a response of any sort. I even left a verbal message delineating every aspect of my order and what I wantd to return. No response at all from these idiots. I'm hoping that I"m not going to have to eat it. And,...If they don't receive orders back after 30 days, and I continue not to get through I'm also stuck. Needless to say, I won't ever spend another nichel with them.

Bad

3 years ago

LReggio

2.9

3 Reviews

2.9 SmartReviews Score

Recent Reviews

Years ago I owned a Water 2.0 Pro which did a great job cooling but I often rebuild my PC and it was a very UNfriendly mounting mechanism. The little plastic pieces ended up breaking and I sold it on eBay for dirt cheap. Now I am wanting to buy a TT Core X9 because I have been waiting forever for a case similar to this to be manufactured. I have pre-sales questions so I contacted the main website, no response. I tried signing up for TT forums, no verification email. I tried contacting TT store, no response. Their lack of respect or concern makes me very leary. Other PC part manufacturers are often bad...but not THIS bad!

Poor

3 years ago

highroller312

Bought two items for a new computer build, one with a rebate on it. Submitted rebate, got the email verification and status updates. Checked back later to see status and it said it was processed and mailed, so got rid of the rest of the packaging. Never received the mailed material, so I call and they tell me that I submitted the wrong barcode (it was for the other Thermaltake product I bought). I ask them if there is any way to still process the claim since they have the receipt that I bought one and they said I had to send the original barcode in. So even though they have proof that I bought it, I won't be getting my rebate and had they just sent an email stating I had the wrong barcode, instead of saying it was processed and mailed, I could have sent it much earlier. I like Thermaltake products but customer service is something I value very highly, I definitely will not do business with them again.

Poor

3 years ago

customchevy66

1.5

2 Reviews

1.5 SmartReviews Score

Recent Reviews

I placed an order on the 1st. On the 2nd I received an e-mail from them stating my order had shipped. On the same e-mail further down it said the order would ship on the 3rd. It gave a link to the usps site, no item number given though. Went there and it said no record of item. Nine days and several unanswered emails and phone messages passed. I contacted Google and thank goodness they said they would refund the money to my credit card. To get to the point, please do not do any buisiness with the crooks from afterchristmasusa!

Poor

3 years ago

bk2wrk

I purchased a 360 premium for 229$, and suspected the deal was too good to be true. My credit card was charged and I was informed that it would ship Jan 3, 07 , but I was not provided a tracking number. Ive emailed the company directly, and also through google checkout. Additionally, I called the number and left a message questioning the status of my order. I have received no response, and it has been over a week. I highly suspect this is illegitimate and will be pursuing a refund. Even if this is not a scam, the lack of customer service (no email or phone reply) leads me to rate this as a 1. I hope my package comes, but now I'm starting to feel that's unrealistic. Now I'm pissed.

Bad

3 years ago

mrchau

4.2

2 Reviews

4.2 SmartReviews Score

Repair Your Grill Shop Replacement Parts for 24880 Models

Shop for genuine replacement parts to exactly fit your grill and 32 other appliances 3 Clicks Its that Easy Select your Brand and Model then view all our parts Also view part photos and download diagrams and owners manuals 700 Brands and 170k Models Live Chat with our techs

Recent Reviews

I found this site through the manufacturer of the humidifier in my house as I needed to order parts and filters for it. Of the companies recommended by the manufacturer, Appliance Factory was the only one that had good descriptions, photos, pricing of the parts I was looking for, and decent shipping (flat $6.95). I placed the order on 01/01 for 3 filters. The next morning, I realized that I also needed a another item for the filter. I called up the customer service number and spoke to Beth. She helped me locate the second item I needed (or I thought I needed). As we weren't sure, she told me to contact the manufacturer and then call her back. I did so and added the extra item into my order along with two other parts I decided to replace. Beth added the additional items onto my original order and told me that it would probably all ship together. She stated the order would probably be finished processing by Friday and then ship the following week. I was told I would receive a tracking number for UPS when the item ships. I haven't heard anything yet (01/08), so I'll update when I have more information. Well, I called up yesterday afternoon (01/09) to ask about the tracking number and was told that the package should be on my doorstep. Sure enough, when I got home there it was. Everything I ordered was in new condition. The only minor issue I would have is that a couple of the items weren't in their own box in the package. BTW, this company also goes by HumidifierFilters.com and BelowCostAppliances.com (which I just found is already on RR).

Excellent

3 years ago

The Merg

I had no model or serial number but Jovana was great in helping me track down the part I needed.

Excellent

3 years ago

TomShephard

2.6

5 Reviews

2.6 SmartReviews Score

Recent Reviews

I placed an order for a couple of items, including 8 rechargeable batteries which arrived but they would not hold a charge properly [2 were doa]. The folks at theEssentials.com had to reorder them but they promptly replaced them with good batt.s upon arrival at no cost to me. 5 stars!!!

Excellent

3 years ago

bro. Rob

I ordered the Crest Whitestrips that The Essentials advertised was buy 1 get 1 free. When I ordered, the website said that the white strips were backordered and they would be shipped in 3 weeks. Today, I got an email canceling my order that follows: Dear Valued Customer, Thank you for choosing theEssentials.com. We are writing you today regarding the Crest Whitestrips Advanced Seal, 14 count that were contained in your recent theEssentials.com order. The buy one get one free offer was limited to existing supplies. Our supplies depleted very quickly and as a result we are unable to fulfill your order. The items were backordered in your shopping cart, and you were not charged for backordered items in your order. We sincerely apologize for any inconvenience that this may have caused. While we cannot fill this order for you, we welcome you to visit our store again. Enter coupon code CW2RABESW at checkout for 15% off your next purchase.* If you require further assistance please feel free to contact us at 1-800-924-4950. Customer Service Specialists are available to assist you Monday through Friday between the hours of 8:00 a.m. and 6:00 p.m. Eastern Time. Again, we apologize for the inconvenience. Thank you for choosing theEssentials.com. We appreciate your business. Sincerely, theEssentials.com [email protected] http://www.theEssentials.com *Offer valid from 1/25/2010-2/11/2010 *Limit of 1 per order and 1 per customer *Cannot be combined with other offers *Only valid for orders placed on theEssentials.com, not to mail or telephone orders *Discount does not apply to shipping charges. *Void where prohibited

Bad

3 years ago

terceslil

3.2

30 Reviews

3.2 SmartReviews Score

Recent Reviews

I need the Avian Breeder's Bird Pellets for my African Grey Breeders. I can always find the 40 lb bags at PetSolutions and get FREE SHIPPING, have my choice of check out options, credit cards or Paypal, they carry other items and for other types of pets, sort of a One Stop Shop, what else could you want? I'm very satisfied.

Excellent

3 years ago

cashclan

Have used for 7 years and never disappointed.

Excellent

3 years ago

mgspivey

3.5

30 Reviews

3.5 SmartReviews Score

Recent Reviews

Perfect, part came in three days, fit the atv like it said. For half the cost.

Excellent

3 years ago

douglaskvinlaug

This part fit my MTD 21" bagger 139cc mower perfectly. Fitting my recoil assembly 951-05167 to perfection.

Excellent

3 years ago

dcun454

4

30 Reviews

4 SmartReviews Score

Recent Reviews

I thought buying a custom built PC online would take forever for them to ship and deliver it to me, but mine got here in less than a week! Everything works as expected out the box, and they have very good and pleasant customer support. I highly recommend them.

Excellent

3 years ago

alwaysevolving35

i truly say that i like them alot this is my 2nd computer with in 9 years and i still use my 1st one i`ve updated it ,but i needed to buy a new one ,an i`m upgrading this one my self too and because i only buy the base mold and work from there because computer parts change so much.but its all good ..there prices are very good comper to OTHER computer places this is the best one in my book..thanks allpczone..

Excellent

3 years ago

dgrimm66

4.2

2 Reviews

4.2 SmartReviews Score

Recent Reviews

I recently started ordering Pharmacy Shredders from Mono Machines. So far my pharmacies that have been lucky enough to receive them just love them. My only problem now, all my pharmacies are wanting them. Eventually they will all get new shredders. I will be ordering additional shredders from Mono Machines.

Great

3 years ago

ThriftyWhite

I have been searching for a good trimmer for about 9 months, in stores and on line. I stumbled upon MONO Machines while on line and I was pleased by the appearance and price of the trimmer. The service was excellentand the one ship price couln'd be beat. Received the trimmer very quickly. The trimmer is excellent and is exactly what I have been looking for. Definitely, I place I will shop again. Thank-you!

Excellent

3 years ago

G Allen

1.6

11 Reviews

1.6 SmartReviews Score

Recent Reviews

Likewise.....ordered battery August 16th and to date no battery. I requested a refund but that will not likely happen! Just mad that I got suckered and there is no recourse available!!

Poor

3 years ago

canuckgal

I placed an order thinking this was a Canadian company. I waited about 3 days and emailed them because I didn't hear back from anyone and I received a tracking number. I did email and ask them about being outside of Canada no response. I did receive the battery and it is not even the correct model from my laptop. I have emailed them 3 times twice to request an rma and now I simply just want my money back and want to give them back their battery which is not for my model of laptop. They have yet to respond. Please please before you buy from a company online always check to see if they are legit. Don't make the same mistake I did. Update their website ca-batteries.ca is no longer valid. ca-batteries.com is now their website.

Poor

3 years ago

korkmcd

3.2

16 Reviews

3.2 SmartReviews Score

Recent Reviews

I Ordered few small accessories from BocaPhoto on 16 March 2008 and paid it with paypal on the same day and until now (28 April 2008) i still haven't recieve the items, and also haven't got any response on my request to track the shipment. I email this store couple times within 7 days, and still yet to receive any response. I feel this store is not responsive enough and buying from this store gives me uneasy and unsafe feeling. until now, i don't know whether i'm will eventually receive my items.

Poor

3 years ago

leith1978

Have ordered from them before with no issue, but, this time, I ordered a replacement battery on April 10, when I finally got it on April 27, it wouldn't fit into the charger, Eric responded and said he was shipping out a new one, with a return label for the other, here it is almost June 1st and I've heard nothing! I'm out $75+. DO NOT BUY FROM THIS PLACE!!!!!!!!!

Bad

3 years ago

Beth65

2.4

14 Reviews

2.4 SmartReviews Score

Recent Reviews

Ordered train tunnel for Christmas tree on Dec 9, 2016. Got email on Dec 16, 2016 indicating item was shipped. On Dec 19, tracking number was still not showing up in carrier's website. Contacted customer service who promised item was shipped and would arrive before Christmas. Tracking number finally showed as being shipped on Dec 28 with delivery scheduled for Jan 3, 2017. My tree will be put away by then.

Poor

3 years ago

MichaelWalker

In December 2012 I placed one order for two Wishes of the Heart bracelets as Christmas gifts for my niece and sister. The Bradford Exchange did not process the order as one, but in order to charge an additional $19.99 in shipping and service, processed the order as two. On the 11 December 2012 my Visa card with the Commonwealth bank was charged $159.95 for one bracelet, followed on the 17th December by the second $159.95 charge. I was annoyed at the double dipping but let the matter pass and awaited the arrival of the bracelets. One turned up for Christmas but the other did not, so no gift for my sister. After Christmas, of course, I tried to contact the company to see what had happened. I sent two emails and to this day, I have received no reply. Finally, I found a phone number in the FAQ section of the website. I tried ringing it, but of course, the office was closed until the second week of January thereby making it very difficult for any post-Christmas issues to be resolved. It seems the office was closed only for complaints, however, and not advertising material, which reached me in the post in the first week of January. When I finally did get in contact, I was told that when processing the two orders, the second one had been declined by my bank. I checked with the bank and yes, that was correct. Because Bradford Exchange had placed the second order within five minutes of the first, the bank has a policy of declining such orders just in case a mistake has been made and the same order has been submitted twice. This policy seems very sensible to me and safeguards the consumer. Bradford exchange, however, seems unaware of this policy even though this is the Commonwealth Bank we are talking about. None of this was ever communicated to me by the company in December. Once I had learnt all this in mid-January I wanted to have nothing more to do with Bradford Exchange so decided not to proceed with the second bracelet which had still not arrived by mid-January. I cancelled the order and was refunded the second credit card charge on 15th January 2013.. At this point I thought that the whole business was behind me. Unfortunately, the first bracelet proved faulty. The clasp holding the charms broke twice while my niece was wearing it. Fortunately, she was able to retrieve all the pieces. At the beginning of June, I rang the company explaining the problem. I was told to send it back with an accompanying letter, which I did. I was then out of the country until the end of July. When I returned and had heard nothing, I rang the company again, to be told that they had received nothing from me. I was instructed by the company to fill out a form which would initiate a police/post office check for the lost postal item. This I did and returned the form to the company about a week ago. About a week later, a replacement bracelet arrived with an accompanying bill for $159.95. You can imagine my reaction! When I rang I was told that I had received a refund for the faulty item in January(I had not yet reported/returned the faulty item at that time). The January refund had been for second bracelet I had not received. The matter was then referred to a supervisor and I sent a copy of the above to her. I have not heard a thing from the company since then. The incompetency/stonewalling of this company is amazing.

Bad

3 years ago

olmck

1.4

2 Reviews

1.4 SmartReviews Score

Recent Reviews

They very conveniently stamp their receipts "No Refunds, Exchanges Only within 5 Days, NO EXCHANGES ON BROKEN TOYS" and sell at kiosks during the holiday rush. Of course, if you are giving their toys as a gift, you can't try it out. Surprisingly, they don't work, and the day after Christmas, the kiosks are gone and you are left with toys that never worked. I have tried contacting the toy manufacturer, but no response yet. The credit card company was called and we are disputing the charge - that seems to be our only hope. Avoid these holiday kiosk fly-by-night rip offs.

Bad

3 years ago

dolph300

I already reported my order as fraud, I had the same experience, credit card charged before order was mailed, now I cannot contact anyone. My credit card company assured me this "Janette" character will not get away with it. They are looking into it and the credit card company is crediting my card and going after her account.

Bad

3 years ago

jimmymarcia

2.3

7 Reviews

2.3 SmartReviews Score

Recent Reviews

They stole my Alienware M17 after I paid them over 500 to replace the video card - this was in February and no contact since -- BEWARE this site and company is a huge scam -- I called dell and Alienware and they said they would advise every one to stay away from them because, one, they receive a lot of complaints from people that want to know why they have not fixed or returned them, and two, they are not an authorized service center for any Dell or Alienware products. 02/27/2015 Laptop Received Invoice Summary Invoice No 2845 Invoice Status Paid Total $595 Paid Amount $595 Amount outstanding $0

Poor

3 years ago

tlh435

i got this store from one forum and one guy said here they sell some items for people. i came to the store to order one VGA card. it is useless as the item was not working, and I had to return. however, the way that they treat to the customers is not acceptable. they ship the item to you without any receipt. you will be treated just like you beg them to take that item. then when you send back the faulty item, they will still charge you 15% restocking fee with whatever they want. that should be very very frustrated for me. who want to be their next victim???

Bad

3 years ago

infraredphoto

2.9

30 Reviews

2.9 SmartReviews Score

Recent Reviews

How do I send your remote back to you and get the one I ask for. I will be asking Paypal to refund my payment to me if I don't hear from you in 2 days. Thanks, Larry shire [email protected]

Poor

3 years ago

Lhshire

I ordered 2 batteries and only received 1. The one I received was used. I paid 37.90 for a used battery I could have purchased on ebay for $5.

Poor

3 years ago

mybille

2.3

2 Reviews

2.3 SmartReviews Score

Recent Reviews

Ordered on August 7th my order is still pending today on August 18th. I have sent two e-mails and received no response on my order status. I would spend the extra few dollars and order from a retailer that is reputable and well known.

Bad

3 years ago

ILoveMT

I purchased an item on April 6th, today is April 12 and I haven't heard anything from this people no e-mail or anything. The order has not been processed. I E-mail them to find out what the status of my order was and to this I have not received anything. It's a ghost company Don't shop from there just cause the price seems reasonable, at the end you will end up frustrated like me.

Bad

3 years ago

belluco1

3

30 Reviews

3 SmartReviews Score

Recent Reviews

I don't think it good business practice to publish your complete credit card number with your invoice, and they do this ( even though they mark through it with a magic marker, you can still make it out). Plus, you have no indication of whether an item is in stock, until you see on your invoice that it's on backorder. Not good. You have already been charged. Safe to say for me, even though I had an internet coupon for $5.00 off shipping, I will steer clear of this company in the future.

Bad

3 years ago

georgecarter

I placed an order for 2 items on 3/12/2007.My card was charged right away,But I didn't recieve anything until today,3/30/2007,and only got 1 Item.The other is back ordered,expected delivery is 2 more weeks.Avoid this company,very unprofessional.

Poor

3 years ago

nitnoi97

2.5

3 Reviews

2.5 SmartReviews Score

Recent Reviews

MUST READ BEFORE PURCHASING FROM 2WHEELBIKES.COM Bought the bike in May 2008 and it is Nov. 17, 2008 and the issue is still unresolved. Bought a tandom bike. It arrived defective (confirmed by local bike shop). No phone number on web site. Emails not returned. Found phone number through other channels. They do not return call promptly. They told me I was responsible for this big bikes shipping back to the company (even though it arrived broken). I decided to drive it over 300 miles from Las Vegas to Arcadia, CA to return it. The person I contacted there took the bike back and said I would get a full refund. She refused to give me a printed credit, but rather hand wrote on the receipt bike returned and she signed her name. This woman no longer works for the company. The inside of this company was comical. The one employee at the desk was handling angry calls. There was a few customers there that were upset as well. Anyways, they never credited me. Instead they charged my credit card in full. 6 months later after dealing with their manager (who refuses to get me in contact with the CEO nor his email address) they finally gave me a refund...BUT WAIT! IT WAS ONLY HALF MY MONEY! He said they charged me for shipping the bike initially (he said shipping was free, but once I didn't purchase the bike, he could charge me for it) and he also charged me for a restocking fee (on a bike that was damaged). I have since read lots of reviews on this company and my situation is not unique. The reviews show they often send defective products, fail to return calls, and do not refund customer money. The Better Business Bureau has had over 60 complaints in 36 months. I may not get my money back, but I will let as many people know about this company and my ordeal.

Bad

3 years ago

scottgoldstone

Same problem as other customers, bikes came damaged, was told manager was out for a week, sent a second bike, it too is broken, now they wont refund us our money or pick up the broken merchandise. Horrible company to do business with. Be warned

Poor

3 years ago

2unhappy

3.7

3 Reviews

3.7 SmartReviews Score

Recent Reviews

When my original Dell laptop power supply died, they were the only place that I could find which carried a branded (non OEM) Dell replacement power supply for under $50. They filled my order quickly and shipped fast too. When I bought a second power supply from them and it died within a week they promptly sent me a replacement with no quesions asked and offered to give me credit for the price difference. Overall I have had a very positive experience with this seller, both online and talking to them on the phone.

Excellent

3 years ago

lost-and-found

Ordered a Dell D/Dock and a D/Monitor for almost 1/3 of the price Dell charges for the D/Dock. I placed my order and as stated on the website it was shipped same day and I received it two days later. Unfortunately Dell didn't live up to their end of the bargain so I have no laptop to connect to it's new resting place. We do have a couple of other Dell's around the office so I was able to connect an M90 to it and verify that all is working properly. Both boxes were still factory sealed so I take it both items were brand new. All in all a very pleasant experience and I will definately do business with them again.

Excellent

3 years ago

edward68088

1.7

6 Reviews

1.7 SmartReviews Score

Recent Reviews

I placed an order on 11/16/07. I have placed voice mail calls and e-mails and phone calls to have no one return my calls or e-mails. The money was pulled put of my account immediately, but my order still says processing. Last e-mail stated I wanted a return call or to refund my account immediately, three days later still no word from this John. I am very disappointed and to say the least will not order on line again. I work very hard for my money, I can not afford to give away this kind of money. To Johns reply, I have not recieved this product, the shipping number was to Baltamore, I live in lakeland florida. John called me and said the dist. dropped the ball, I would recieve my order over nighted on dec 24th at no extra cost to me, well it is now the 27th, and I have yet to see it or hear from him again.

Poor

3 years ago

chey0323

Addendum: On or about 03/05/2008 I did get my paper shredder. It is a fine quality and I am happy with the item. I did get a call back from John at Ballyhoogle several days after my second inquiry, and he was very pleasant and helpful. I was informed that if you choose not to register as an account when you order, you are not able to get shipping information. Be sure when you order to register yourself as an account if you want to be able to check on the status of the order. That is why when I checked, It showed that I had not placed an order, when really I had not sighed up as an account. Original message: On 02/14/2008 I ordered a paper shredder from Ballyhoogle. I have not received any correspondance from them. I did see that on that day the price of the shredder, 92.98 was taken out of my bank account though. I looked on the site to see if it had shipped and their system said I had not placed any order. Odd since they debited my account for the cost of the item. I hope to hear back from my 2 voice mails and 2 emails, but haven't heard a word yet. Not the best way to start a relationship with a new customer.

Great

3 years ago

nrs2366

1.6

2 Reviews

1.6 SmartReviews Score

Recent Reviews

I ordered an advertized "new" 7" Android 2.3 Tablet, what I got was a clearly used, nonoperational, defective, no-name tablet in a plain box. I read their reviews which is why I tried. My sense now is that those reviews were written by GearXS employees. A reputable company doesn't 'accidentally' send out used and defective in place of new....doesn't happen. Be warned, there's a reason why GearXS doesn't participate in "ResellerRatings"...now I know, and so do you.

Poor

3 years ago

OnlyOneFPS

I bought a grab bag that they said was worth more than the 44 dollars I paid. Junk, I checked their web site and found out I could have purchased the products for the same price. No more orders from GearXS. One of the pieces of junk leaked through the box and was delivered in a plastic bag from post office

Poor

3 years ago

f-150

4.4

10 Reviews

4.4 SmartReviews Score

Recent Reviews

Free overnight shipping + $5 additional promotion Nice custom service available even in weekends. Especially, Endless's 110% price protection is 100% guaranteed. Very satisfied.

Excellent

3 years ago

irex

Placed an order for two pairs of the same shoe in the evening on 10/18. The price is the lowest I saw where I could get the shoes in both sizes that I needed. Shipping was listed as free and two-day at that. I received a confirmation e-mail that stated that the estimated delivery would be on 10/20. Just after midnight I received the shipping confirmation with delivery scheduled for 10/20. On 10/20, I received the shoes as advertised. One of the best on-line experiences I have had.

Excellent

3 years ago

The Merg

2

2 Reviews

2 SmartReviews Score

Recent Reviews

Buyer Beware: This company stiffed me for over $250.00 on undelivered academic software, first promising delivery of the product and a tracking number, then deciding to turn off their phone system and not respond to emails. This issue is over 150 days unresolved.

Bad

3 years ago

jpbedinger

Company claims product will be shipped within 24 hours of approval. Here it is 8 days later and they still have not shipped my software. I contacted them today via live chat and they stated it would be shipped for sure today. No tracking number no nothing. The refuse to return my emails I have sent over the past week and will not return my calls. Very poor customer service and I will never do business with them again.

Bad

3 years ago

kenkobra

2.4

24 Reviews

2.4 SmartReviews Score

Recent Reviews

Buyer Beware, I wrote a review for Factory Direct Superstore on the 23rd of July but it has not been posted. My concern is for people to be aware of the deceptive policy of this company. The website appears good, I searched the website, read the testimonies then called and talked to them. Salesman was very nice and seemed helpful,{Harry}. He did not tell me nor was it on the website the real policy of the company. I would NOT have placed an order and I am sure no one else would either if I had known that they charge your credit card the minute you place the order with no intention of shipping your order for at least a month. I received an e-mail telling me the order cannot be canceled, if it is returned for any reason there will be a 20% restocking fee, and there is 10-17 business days to receive it plus 1-3 business days for processing. The next day, June 27th I received a notice that it had been processed and was in shipping. I still had not received an invoice or order number, I contacted them thinking it had shipped, wrong. I received an order number the 9th of July, the order had never shipped nor did they plan to ship until a month had passed. I began looking for ratings for Factory Direct Superstore and found that they have a very poor rating and have earned an " F " rating with the BBB. I contacted their customer service and told them how poor their reviews are, soon after there appeared a good review so I am sure it is from one of their people. They have poor customer service and do not care if the people who try to do business with them are satisfied. Their policy is to use your money for a month before they ship. Of course you do not know until the order is made and your credit card charged, and they tell you that you have no recourse. As far as best price guarantee that is also a deception, I found the same vacuum the next day for $529, with FREE NEXT DAY shipping. I paid $549 and have been waiting more than a month. I could have saved money and had my vacuum in a week. I would be shocked if they ever have a repeat customer. My experience is common to others. At the very least Factory Direct Super store should have to state their policy openly, but then no one would buy from them. The BBB should post a big red warning on Factory Direct Super store. Do your homework, why would anyone do business with a company whose policy is to deceive you and use your money for at least a month before even shipping and they don't even have the best prices.

Poor

3 years ago

JimmiM

BUYER/CONSUMER BEWARE - I'd ordered a Dyson DC25 Animal on June 17. My credit card was charged as of that date. I was told the vacuum would arrive within 10 business days. By July 8, the vacuum had not arrived and so I contacted the company via email. I'd received no response. Then, I contacted the company via phone and was told that they were unsure as to the timing of delivery. As such, I said that I would no longer want the product. They indicated that they had a "no cancelation" policy which I thought was outrageous. I could understand a "no-return" policy once the item was actually shipped, but a "no-cancelation" policy long before the item has been packaged or shipped?? Though I'd insisted that they cancel the vacuum, they sent it a few weeks later (July 22nd) - over one month from the date that they charged by credit card. And, when I called to have them take it back, they indicated that there would be a $100 shipping charge (to/from), and a 20% re-stocking fee. Can you imagine charging a customer $100 in shipping costs when it took the item over one-month to be delivered? Other internet sites that offer the same vacuum do so with a reasonable return policy as well as next-day delivery. I suggest that you do business with those other more reasonable distributors.

Poor

3 years ago

yellowmoe

3.3

1 Review

3.3 SmartReviews Score

Recent Reviews

- Failure to provided shipping or delivery date: (1) Not provided on initial order or receipt (2) Not provided after requesting status of the order 2 days after payment was processed (3) Not provided within 10 days of the order being placed - Poor Customer Service: (1) Response to requesting the status of the order 2 days after payment had been processed was vague and evasive: "Hi, Your order has been processed and will be ship out soon, please wait" (2) Second order status request was responded with only a screenshot of the order cancellation on part of TWStore USA indicating the item was out of stock (no further explanation, no apology, no effort to make amends) (3) Overall misinformation, lack of communication and unwillingness to interact with a customer during the order process - Failure for timely notification of out of stock item: TWStore USA waited until after 2 order inquiries and 10 days since initial order to inform customer the order was cancelled because it was not in stock.

Poor

3 years ago

nickarnett

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