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40 Reviews
3.9 SmartReviews Score
Recent Reviews
Ordered over 200 pound worth of clothing a month ago, nothing has arrived, no response too my emails, this is becoming a huge concern No contact number nobody to even speak to, total fraud DO NOT order .....
Bad
3 years ago
Paguei quase 100fr neste site. Encomendei tudo no dia 16 de Maio e até hoje nada. O número de rastreamento nem sequer é valido, tentei entrar várias vezes em contacto com a equipa de suporte, mas sempre sem muito sucesso embrulhando-me que está a caminho e que seja paciente. Quando falo em reebolso nem sequer me respondem. Site FRAUDULENTO!!
Bad
3 years ago
2 Reviews
4.3 SmartReviews Score
Recent Reviews
Avoid this website at any cost (even if the price seemed good) ! I ordered a pair of ASICS which was never delivered (proof of the delivery status of DHL) and they refuse to answer my emails, no money was refunded either. I really regret to have trusted that website
Bad
3 years ago
I found sportspar.de searching for a Timberland coat both in Amazon and in Ebay, Sportspar is active in both the marketplaces. After further searches I found their site very professional and decided to buy with their own ecommerce. The site is only in German but this isn't a problem at all when you have Chrome. I bought a Timberland Mount Pierce Waterproof Coat to test their capability. They gave me an excellent experience: a wide range of products and variants, a price ratio without competition (just Euro 58 Euro for a Euro 300 worth coat), an international fast and economical DHL expedition with detailed tracking. As first time customer and newsletter subscriber they gave me a Euro 5 coupon.
Excellent
4 years ago
31 Reviews
4.8 SmartReviews Score
Recent Reviews
I left a review on the page of the shoes I bought. Overall it was a great experience since I had to exchange the shoes because Pios run smaller than the normal shoes my daughter wears; it was easy to return them and I had the new shoes in 4 days after I sent the first pair. The shoes are excellent!
Excellent
3 years ago
I love the styles...Just wish the shoes were not made in China. Also the shipping was very slow.
Poor
3 years ago
31 Reviews
3.3 SmartReviews Score
Recent Reviews
I bought ugg slippers for my GF for her birthday. She tried them on the day we got them. Not removing anything from them besides the cardboard insert inside 1 of them. She put it on and the size 8bqas to small. She has lots of uggs and wears an 8. So we sent email to exchange for a 9. They said they did have. So we returned them after they sent approval # sent them they were delived to them and now noone will return emails, messenger, or anything to us. Been 2 weeks and 10 or so emails. Feels like they love to take the money but god forbid they have to return it. Its horrible. Did everything they asked and now we just get nothing.
Bad
3 years ago
Love my new sweater ugg boots the last pair lasted 14 years delivery was quick very satisfied
Excellent
3 years ago
32 Reviews
4.8 SmartReviews Score
Recent Reviews
This company refuses valid refunds even after I consulted them before I sent it. The company confirmed that even though the seal had been removed, if deemed resellable after passing their “inspections” they would grant my refund. The watch was returned the morning after it was delivered, and unworn/unused and in perfect condition. They have failed to provide a reason as to why my strap has “failed” their inspections and have also said that they are now going to ignore any of my emails regarding the matter, where I am simply asking for a reason why my return was rejected. I am extremely upset by this as I didn’t think businesses were allowed to treat people this way anymore. I will not be using this company again unless they treat me with respect and fairness. Please can you contact me to provide a reason or issue my refund as you said you would given my circumstances. This has been a waste of time and money for me and I will now be purchasing the Milanese strap which is what I would have preferred in place of my original order.
Bad
2 years ago
Super fast delivery with top notch products!! Ordered myself and the wife a watch strap (defiant and fury) last week and couldn’t be happier. Our strap arrived the morning after placing the order and was packaged really well (I travel a lot so the gift box will work great as a carry case). After opening our straps I was really impressed, both were super easy to size and slid into my Apple watch snuggly (this has been a bit of an issue with straps I’ve bought from eBay in the past). Overall just a great experience... I’m sure I’ll be back again shortly! - Tom
Excellent
3 years ago
9 Reviews
3 SmartReviews Score
Recent Reviews
Awful experience, never buy online from this website. I have ordered 5 pairs of tights and 2 weeks later still waiting for the delivery. I have made a written complain and asked for my money back but nothing was resolved
Bad
3 years ago
Terrible company . Ordered fishnet hosiery from them and paid the same day . Items haven’t arrived 6 weeks later Having heard nothing at 4 weeks I contacted them to report it . They acknowledge that I haven’t received the items and that they have my money but won’t make a refund until they have ‘investigated’ it and won’t start an investigation until I report it again in writing. Just obfuscation to avoid repayment . Claim now with PayPal . Avoid this company
Bad
3 years ago
44 Reviews
3.8 SmartReviews Score
Recent Reviews
It took longer than I expected exactly 3 weeks to receive my delivery. However I understand international shipping can be delayed due to the current situation we are living. The sandals are cute and the dress is nice. Quality and price are fair.
Great
3 years ago
They really trick you on the refund policy. It's not really real. The pictures of 50% the dresses are not real either. They do have nice things, but if the picture has only one image, odds are that they will send you something with lower quality. Typical chinese scam.
Bad
3 years ago
1 Review
4.7 SmartReviews Score
Recent Reviews
I bought about four hundred dollars worth of clothing. It was all good quality, and I have worn most of the clothing multiple times (as well as washed them), and they stayed together.
Great
4 years ago
18 Reviews
4.4 SmartReviews Score
Recent Reviews
Ordered a top and received wrong one. They apologised and said they would send correct one. A few hours later they emailed and advised they are now out of stock....just great as it was ordered for a party in 2 days. . They did send a free return label but now have to buy ink for my printer. Hope they refund my original postage S it was their error.
Bad
3 years ago
Love the product, bright and fun to wear. All the information is available online regarding the returns. Always found returns straight forward. Was once sent a belt in the wrong size, they were quick to respond and send out a new one.
Excellent
3 years ago
1 Review
4.9 SmartReviews Score
Recent Reviews
5 Reviews
4.6 SmartReviews Score
Recent Reviews
Terrible customer service. Followed their size chart, I'm much smaller than the size I ordered just to be safe. Yet the bust is so tiny I can't zip it up. Back zipper is open by several inches. I'm not large chested either. I told them their size chart is incorrect and they're response was basically "yeah we know it's wrong but we still won't pay the return shipping if you want an exchange." I'd be happy to return the dresses for exchange but I shouldn't have to pay for shipping again seeing as I did my part and followed their size chart, how was I supposed to know it was incorrect?? I trusted what was posted on their site and that's my fault? wow. Never ordering from them again.
Bad
3 years ago
Ordering was easy and the size finder for each dress style was very helpful, customer service is very quick to respond to any queries with appropriate answers I bought two dresses in different styles - both fit absolutely perfectly! I have finally found a company that I can guarantee I'll be happy with the clothes from!
Excellent
3 years ago
3 Reviews
4.2 SmartReviews Score
Recent Reviews
Should have sent a review in sooner but seeing as I bought a pocket watch off this firm last Christmas I thought I'd save it up as an anniversary tribute. They are the worst online retailers I've ever done business with. The watch stopped working after a week, I then had to send 2 emails before I got a reply, they claimed they never got the first email. Eventually sent the watch back only after having to haggle for the correct sellers I'd code that DHL use for return post. Eventually got a replacement watch that wouldn't start. So back to square one had to contact them again emails don't seem to go down well so I rang the second time after returning the watch. I got through to 2 online reps on 2 occasions who didn't seem to know what was going on. One promised me a refund didn't hear anything for a nearly a week, rang back got put through to another rep who told me another replacement watch was been arranged. Told them I definitely didn't want another replacement of the same watch and that the previous rep who I named had promised a refund. Well I got a refund alright, no apologies were forthcoming though and on the whole my experience of this firm is that they are pig ignorant with the PR skills of Ebenezer Scrooge. Do business with them at your peril
Bad
3 years ago
Always receive a warm welcome and excellent service in store. Absolute love their new website, I can now shop to my hearts content. The new Marmalade candles are sublime & the attention to detail & gift wrapping touches when purchasing are gift make you feel like you’re in a high end boutique shop. Keep doing what you’re doing...it works ?
Excellent
3 years ago
4 Reviews
4.9 SmartReviews Score
Recent Reviews
I love silver jewellery and this website offers a lovely range of interesting stuff. Their customer service was quick and efficient when I had to return something, only because I'd ordered the wrong size
Excellent
3 years ago
Excellent service, my ring arrived very quickly and came with a free pair of stud earrings. Both came nicely packaged and with a chocolate in each box. Love their jewellery and their sales. Would recommend to friends.
Excellent
3 years ago
35 Reviews
3.7 SmartReviews Score
Recent Reviews
I love my new D.franklin’s. They are super comfortable and they go with every outfit i make. They’re soft, warm and the size fits perfectly. I think they are worth the money. So glad i ordered them.
Excellent
3 years ago
Wish there was a 0. This is the worst company I've ever dealt with. Numerous emails no actual responses apart from the same template email every time. Habe not received items 4 months on and they will not provide refund. Worst ever
Bad
3 years ago
9 Reviews
4.1 SmartReviews Score
Recent Reviews
Hopeless when it comes to refunds. No reply to phone no. or 2 emails. Also quality of bags sent was shocking for the price..poor stitching and awfully lined. Confirmed that packages gave arrived via tracking no.
Bad
3 years ago
Appalling service in store Bought 4 items from their store - as you know not cheap! One bikini top faulted immediately! The ends of the wires are pink & stained the pale blue top!! I returned it immediately & am still waiting for a refund ...,nearly 3 weeks. Will never buy from Them again
Bad
3 years ago
5 Reviews
4.4 SmartReviews Score
Recent Reviews
Ordered a sterling silver necklace and it tarnished after a few months. Clearly it's plated and not full silver. Engraving was quite poor quality too. Posted on instagram to let them know and the comment was deleted. Dishonest and of low quality. Clearly their returns period length is designed to stop you returning goods after the problem starts showing. Don't give these sharks your money
Bad
3 years ago
Reading the negative reviews shock me when I’m so happy with my purchase! Purchased Friday and received Tuesday, customer service was brilliant as I was being picky and wished to add more of my own touch to a bracelet. The bracelet turned up, packaged in a padded bag and the box for the bracelet was lovely. The bracelet is so dainty and I cannot wait to give it to my mother in law. Reading the comments about the quality, it is a fairly cheap priced company, so you cannot expect too much however I am happy with the product so far! Thank you ☺️
Excellent
3 years ago
43 Reviews
3.7 SmartReviews Score
Recent Reviews
Stein mart Nevada ave Colorado. I was so excited to do a little shopping & found summer dress rack said “ reduced to $20. Thought long & hard cuz we can’t try on. Cashier rang it up as $30 something. I told her it wAs in the $20 rack but she didn’t even say that she would look. There were a lot of confusing signs but not this 1. I am so upset cuz I’ve alway had a great experience in Sunnyvale/Santa Clara CA Stein Mart but I’ll never shop at this 1 again
Bad
3 years ago
Online order was received, 7/16/2020 as an obvious customer return. Called C/S and really didn't seem to care other than asking if something was wrong. Don't think this is a practice one should take lightly during COVID.
Bad
3 years ago
2 Reviews
4.5 SmartReviews Score
Recent Reviews
I really like this brand!! I have bought so many items and each time I am so happy. More than service from Lyle & Scott is really great!! Specially Jade Robson whom I spoke in regard to one of my order which was delayed in shipping but Jade has listened so calmly and then offered something nest which I had no even expected at all. Kudos to Jade & Lyle&Scott. Thank you Jade , ton of thank & much appreciated you telephone call today & something special you have offered to compensate shipping carrier mistake!!
Excellent
3 years ago
Goods purchased don't arrive, apparently lost by their courier (won't happen if they used Royal Mail) still charged and customers services none existent. Don't buy from these monkeys
Bad
3 years ago
20 Reviews
3.9 SmartReviews Score
Recent Reviews
Be careful ordering from Millybridal. US sizes are absolutely wrong. Ordered US size 4 dress. Received dress that's more like US size 1 or 2. Also, dress description said fabric was lace but it's not. Impossible to return now.
Bad
3 years ago
Hello, I ordered the prom dress to my daughter on your site. I must say that fortunately I ordered it one month in advance because the delivery date and the one you gave me was not the same. In addition the color of the dress is not the same as in the photo. Despite all these disadvantages, my daughter is beautiful !!!! thank you
Excellent
3 years ago
2 Reviews
4.8 SmartReviews Score
Recent Reviews
Very prompt delivery, excellent quality & fit, excellent prices in the winter sale. FREE returns. I have no purchased over 20 pairs fomr them in the last 12 months. Excellent product, choice, quality & service.
Excellent
3 years ago
A very good company and lovely shoes, and sandals but since they moved the service changed and I did not get the 8 pairs of shoes I paid for, there was nothing I could do other than not buy a multiple order ever again pack badly one style I ordered two pairs they send one pair when I rang there was no interest. A part from that I have never had a problem before. Very helpful before.
Great
4 years ago
2 Reviews
4.4 SmartReviews Score
Recent Reviews
I have been a desigual fan for 2-3 years now. These are the reasons I love Desigual 1. Very colourful, especially with mandalas. Wardrobes in Europe is mostly boring with blacks, greys, browns, blues and whites, with red added in at times. Designs are geometric and repetitive. Desigual came in with splashes of colours like yellow, green, purple etc. It is a treat for the eyes and feels so good to wear. Its symbolic of life which is happy, happening, bright and optimistic. It is also a break away from the traditional, so called elegance of single hues!! 2. Designs are innovative, youth centric and makes fantastic use of flowy material. 3. Even the accessories are colourful and wonderful to wear, scarves, belts, shoes all add into giving brightness to life. Its kind of bohemian too. 4. The price can be high, but I always wait for the sales in February and July where you can get fantastic bargains. 5. Their designs are unique, so when you see anyone else on the street wearing Desigual, you tend to point out and say "Desigual?" and the person replies " yes" and you are part of the same family then!!
Excellent
3 years ago
They have wonderful bright designs that make your day, and feel fresh to wear and just love their clothes, scarfs, bags and now just ventured into a pair of trainers! Bright, Happy, beautiful designs thank you Desigual. x
Excellent
4 years ago
4 Reviews
4.1 SmartReviews Score
Recent Reviews
Sockshop seems rather innocuous as few people go online thinking "I need socks". From my own experiences socks are mostly gifts. Yet, I felt the urge to treat myself on a number of quliaty socks from Pantherella, John Smedley and T.Hilfiger. The large but organized array of socks hit the spot between choice anxiety and individualism. Minor point are the shipping costs and the poor return process for countries not in the UK. But who returns socks anyway?
Great
3 years ago
After searching for black gentle grip black socks opted to try some from Sockshop. Straightforward website, no hassles, delivered very quickly. And.......socks are so comfortable, perfect. will probably get some more.
Excellent
3 years ago
5 Reviews
4.1 SmartReviews Score
Recent Reviews
Thank you very much Raul, the watch was a present for my husband, I have > received the Seiko in the right time, just exactly the wish of my husband, > in behalf of Tomás (my husband) I give you thank you again. I can recommend > CreationWatches to every body. For my husband is amazing that in the > cheating time we are living, to find a honest company like CreationWaches, > thanks a lot againg.
Excellent
3 years ago
Linda same experience.5 emails no response at all..ordered July 29. Will contact my bank now. It was almost $100 USA.
Poor
3 years ago
10 Reviews
4.3 SmartReviews Score
Recent Reviews
Rubbish quality! Completely overpriced! I thought they were good shoes, so I bought 2 pairs: boots for outside and stiletto heels for work(only wore them inside the office). The boots’ sole broke within the first month of purchase and the colour of the stilettos started to fade after 3 months(they are navy suede-like material) and now the material started to peel off the heel. I could not believe it! Will never purchase from them again.
Bad
3 years ago
I called up customer services because nobody answers their phones in any of the stores. I wanted to return some shoe trees because the side spring wasn't smooth enough and in effect it was stretching the shoe which i didnt want. The woman in customer services told me so long as i had the receipt it was ok to return. so i spend over an hour getting to the Holbourn branch and the manager woman seemed reluctant to give me a refund. She asked if i wanted a replacement, i told her i found a better pear else where (maybe i shouldnt have said this), she then asked for the receipt which i produced, the card i paid with, which i also produced and then she told me to wait while she call the customer services as she was not sure weather they were returnable. she returns after some time and told me i could not get a refund only a replacement. she bought a replacement with her and the spring on that was also poor. i called customer services again the the person behind the phone didn't want to continue the conversation, she admitted she told me that it could be returned but did not appologise or seem sorry at all, and she the told me she had to put the phone down due to the language i was using??????? so i asked her what language because i know i didn't swear at all or use any foul language. She told me she could not repeat what i supposedly said as it was a bad word ( or something). would not go here again, when you go to buy a product they try very hard to upsell all sorts of things you dont really want, and then when you want a refund for a faulty product they don't want to do it. they also mislead and lie.
Bad
3 years ago
33 Reviews
4.4 SmartReviews Score
Recent Reviews
Perfect clothes, would have bought them at the highland show but obviously couldn’t happen this year so pleased I managed to get what I had on my shopping list ? true to size, really good leases with polo shirts and fleece ready for shows and sales next year!
Excellent
3 years ago
Have always been pleased with Rydale clothes in the past but the quilted jacket was a false economy. Quilted stitching started to come undone on 2nd wearing and I wouldn't recommend it to others.
Poor
3 years ago
3 Reviews
4.2 SmartReviews Score
Recent Reviews
Wrong belt received with dress - wrong colour and too small. Emailed twice to ask for a replacement to be sent. Tried messaging too but no response at all. Really disappointed as dress was lovely and the problem was easily resolved but their customer service is shocking.
Bad
3 years ago
Ordered clothes which, Unfortunately, never arrived. Had emailed a few times, no reply! No telephone number on the website. Called to find out issue “order got caught in the system” no apology, no sending item. Discovered that they have the worst customer service ever!!
Bad
3 years ago
8 Reviews
4.8 SmartReviews Score
Recent Reviews
This is the first time I've used this company and will definitely use them again. I ordered a pair of stud earrings Thursday evening which arrived on the following Saturday. The stud earing are everything I expected, they were very reasonably priced as was the postage. In the postage envelope was a lovely little envelope which my earrings were packaged inside. I will definitely recommend to friends and family..
Excellent
3 years ago
Mother ordered and was sent wrong item. It was such poor quality the pearl fell off. I wrote to them they ignored contents of email seemed to think I bought the item and seemed to want me to print out something ( no access to printer) and return at our expense / inconvenience
Bad
3 years ago
2 Reviews
4.1 SmartReviews Score
Recent Reviews
Crystal made my idea come to life, from taking down what I was looking for to getting the amazing workshop team to produce it. I am so thankful for the amount of effort Crystal and the workshop team put in to make my item. FANTASTIC service.
Excellent
3 years ago
Put my Omega watch in for a service £ 320 first time they only put a battery in which lasted less than a week and stopped. Took the watch back and they did a full service this time got it back after 5 weeks. I took it of when I went into the shower had my shower tried to put it on and the back fell off. Took it to the local watchmaker who put it on correctly. first time the watch lasted less than a week second fault 5 days and charged £320. Still waiting for a proper reply
Bad
4 years ago
31 Reviews
3.6 SmartReviews Score
Recent Reviews
Nothing like the online store pics. Worst quality material, completely ill fitting to the point of being different sizes front and back, button whole stitched up. Worst purchase ever! Total scammers. Avoid!
Bad
3 years ago
Photo that I ordered dress was not true. Its misleading in shape as it was shown as light wide summer dress but I received something very narrow tsilored. Photos are not true what you will received. Size is incorrect as well. I can't even returned as there is no return address and they not responding on emails.Don't purchase anything from this website.Seriously.
Bad
3 years ago
24 Reviews
2.9 SmartReviews Score
Recent Reviews
Do not buy from this company!!!!! Order ref;SS90531753204 Updated as still no resolution they even had my review removed!!! Do not buy from this company!!!!! Bought a dress for my sisters wedding-I’m a bridesmaid It arrived and didn’t fit-I’m a size 8-10 and ordered a 10 as thought I would have plenty room.no way is it fitting ever (even if I starve ) I tried to return my dress and they just keep emailing asking for photos of me in the dress and measurements.which I’ve provided but keep being fobbed off. I paid over £100 and now have no dress ?.oh and it looks nothing like the picture. I have been asked for photos wearing the dress which I’ve provided-I’ve also been offered material to make it bigger myself!!! I’ve asked for their regulator details which they haven’t provided and I’ve reported them to watchdog.
Bad
3 years ago
After my daughter ordering a dress to be a bridesmaid they have done nothing to respond in the correct manner they have so many bad reviews save your money and don’t order from them you won’t get your money back they respond in riddles they don’t answer questions direct and they make every excuse up when it clear says if your not happy with your dress and there is a problem you will get your money back this has still not happened and they are still messing us around I hope that they get caught and get everything they deserve as a very unreliable company
Bad
3 years ago
5 Reviews
4.1 SmartReviews Score
Recent Reviews
The Iconic used to have excellent customer service and very quick delivery, which is what made it so good and better than other shopping sites. Over the past 10 months though I have had nothing but problems with every single item purchased - going missing, getting lost in transit, not being shipped until chased; their customer service just regurgitates the same line over and over and their delivery dates are never met anymore. Customer service often promised an 'investigation' however weeks later I have found that these investigations haven't been opened. The Iconic used to be my number one shopping site, but now I would rather spend my money anywhere else.
Poor
3 years ago
Order didn’t process and items are still in my shopping bag but my credit card has been charged $300. Have tried making contact with customer service for 10 days with no response. This is effectively theft and the lack of response is disgusting and causing huge stress After spending thousands of dollars with the Iconic, this is so disappointing. Customers are obviously not important I would give a lower rating if one was available I will be seeking legal advise DO NOT SHOP The Iconic!!!!!
Bad
3 years ago
1 Review
4.5 SmartReviews Score
Recent Reviews
i am very pleased with an XXL boonie hat that I bought from transatlantic-vintage-surplus in June, it is good quality, and it was delivered quickly, I recieved good customer service.
Excellent
4 years ago
4 Reviews
4.5 SmartReviews Score
Recent Reviews
Ordered a dress and I don’t think they ever had it available. Really disappointing and why don’t they just stay out of stock at point of order, rather than making you wait for 5 days. Very poor customer service.
Bad
3 years ago
£5 postage for one lipbalm that took 5 days to arrive. Not the worst but not the best - little things like a personalised note with it, or a pretty envelope would make a difference, but as it stands it's a lot to pay to receive the same standard paypal email receipt, a generic dispatch email, and a generic envelope containing your item with a returns form that you would get if you bought something cheap on ebay, (item did come in a gossamer bag.)
Bad
3 years ago
2 Reviews
3.2 SmartReviews Score
Recent Reviews
Just had my first order delivered very promptly but had to send most of it back. Wrong blouse (size 16 instead of 12), two other blouses size 12 - one right and other far too tight. Should have been 16. 2 long cardigans size medium -one right and other far too big. Disappointed to say the least.
Poor
3 years ago
Ordered 1 week ago - charged £5.50 standard delivery - still not yet received
Poor
4 years ago
1 Review
4.5 SmartReviews Score
Recent Reviews
I ordered my Gumbies late on Sunday night and received them on Tuesday morning. The sizing is perfect and they are THE most comfy flip flops I've ever owned.
Excellent
3 years ago
23 Reviews
3.9 SmartReviews Score
Recent Reviews
Incredibly disappointed with. Not only did they fail to contact me to say that the item I paid for was out of stock, when I chased them, I was not even offered an apology and treated brusquely on the phone. No help offered to rectify their mistake. Everyone makes mistakes, but it’s how you handle them and rectify them that matters.
Bad
3 years ago
All I can say is do not order from this company. Everything from the lack of haste in receiving your order, to the atrocious customer service. The failure to return calls, the failure to dispatch the correct goods and finally the failure to refund postage & packing charge for a mistake they made is enough of a reason to avoid this company like the plague. I was left with no Christmas gift for a relative & now I have to chase the refund they promised me. Avoid at all costs!
Bad
3 years ago
22 Reviews
3.4 SmartReviews Score
Recent Reviews
Fricking amazing. I can't speak for all these bad reviews... but my order was perfectly well handled and great quality clothing. Oversized really does mean oversized though so watch out. But yes amazing.
Excellent
3 years ago
I will never order again after they sent me a faulty jumper covered in makeup stains along with black marks, I never tried the jumper on as I noticed it straight away and put it back in the bag and when I sent the item back and put on the delivery note that it arrived faulty they tried to say it was me and wouldn't take responsibility for sending me a dirty damaged jumper.
Bad
3 years ago
4 Reviews
3.7 SmartReviews Score
Recent Reviews
Awful. Ordered online and shoes came USED dirty soles, stretched to shape of a foot, marked and smelly. Emailed about this and was simply told to return them and they’d pay return postage. Two weeks later got an email confirming return (not including postage!!) and it’s been nearly a month and I’m yet to receive the money
Bad
3 years ago
never had such a bad experience with a retailer. Ordered pair of trainers on 30/12/2018 with dilevery timeframe between 07.01.2019 and 09.01.2018. Called on company on 08.01.2019 and found that order is not shipped and they dont know when it will be shipped. Emailed on 11.01.2019 and got a response =》I apologise for the dleay with this and we do not have an ETA on this at the moment but I will keep an eye on this and give you an update as soon as I can. Called on 14.01.2019 and have same response. What's going on?
Bad
3 years ago
33 Reviews
3.4 SmartReviews Score
Recent Reviews
It's now a month since i was promised my refund and there is no update on the refund proceeding. Their customer care number when you call no one is there to pick up, i have spent days calling and not even once have i been answered. How long does it take to approve a refund? Horrible customer service ever, I regret buying from them.
Bad
1 year ago
Unhelpful. Canceled order after one day late collection despite having paid upfront. Will never use them again as they now expect me to wait for a refund
Bad
2 years ago
80 Reviews
3.8 SmartReviews Score
DressLily
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
Recent Reviews
they are horrible! The customer service just hangs up on you after telling you they can't help you. They don't respond to emails ina timely or correct manner. They take your money and never give you product or your product is wrong. Save yourself a headache, go to Kohls.
Bad
3 years ago
Their prices were fine, and I was excited about my purchases. But once I got them I realized they were made with a cheap material, and didn't fit anything like I thought they would. So I decided to return them. Their return process is awful. You have to do this back and forth chat with their customer service, and they only give you a partial refund if you want your money back. They make you pay for shipping, which is ridiculous. Definitely would not recommend shopping with this company, unless you don't mind all the work and frustration.
Bad
3 years ago
19 Reviews
4.3 SmartReviews Score
Recent Reviews
One of the worst quality shirt I bought . Expensive and after one wash ( on 30deg delicate) the shirt not only shrank but look so haggard and white shirt looks so pale . Spent £40 on a short and wore it twice . This is a genuine review . Even one star is a generous rating . Never bought any shirt from them . You better off buying shirt from ASOS. Excellent return , no postage charges and half the price and last 10 times more. You need to pay for returning shirts . Save your money !
Bad
3 years ago
Brought some shirts from them and there is too much fabric just at the shoulders. Tried size S,M. No matter what size I tried all of them have this issue on all shirts. Returned them to back and then they returned them back saying they have been worn. I’ve literally just tried them on once to see if they fit. Be warned, if you try anything on even once they may not refund you. The customer service is very bad. By law for postal goods ordered online you should be able to try something on and return it for a refund if you want. Obviously it must be in resellable condition. Mine was completely in resellable condition and tried on only once. I think they may actually be breaking online trading law. They just want to grab your money and don’t care at all about after care or customer service.
Bad
3 years ago
2 Reviews
4.9 SmartReviews Score
Recent Reviews
The customer service is really good. The clothes are such fun ordered far too many things from them since discovering the company and always been please with the clothes. Had a slight issue once and it was quickly resolved so will continue to shop with them.
Excellent
3 years ago
I ordered a skirt and selected next day delivery expecting it to come on a Saturday, which was my mistake as they clearly stated deliveries were on working days only. The skirt was due to arrive the following week, after the event I had bought it for so I didn't want it anymore. As soon as I contacted Joanie they recalled the package and refunded me (not including delivery fee) as I had asked. Very easily done! Just a shame weekend delivery wasn't an option!
Great
4 years ago
12 Reviews
3.9 SmartReviews Score
Recent Reviews
I ordered a rope, the wrong product was dispatched, I needed a quick turnaround on the product but alpinetrek needed me to go out of my way to post the incorrect product back. I managed to get it posted and sent over proof of postage as requested. 4 days later I have still not heard back from Alpinetrek. I've had to order the same product from a local company. Avoid alpinetrek if possible, very poor customer service, exceptionally slow to deal with problems when they arrise, genuinely not worth saving a few pounds/euro If you want a product sent correctly and within a reasonable timeframe
Bad
3 years ago
Awful service policy. I ordered a shovel/ice axe. They sent the wrong item. They didn't have stock of the correct item. And then kept my money until I could return it. I needed the item for a holiday and this process prevented me from being able to reorder anything. Also the initial delivery took a significant length of time. A German company fronting as an English one. Avoid if possible.
Bad
3 years ago
6 Reviews
4.4 SmartReviews Score
Recent Reviews
I wont say it was a bad experience. The sfaff were friendly and helpful. I have a patterned woollen sweater that is old and needs replacing so I thought EWM Kings Lynn would be the place. I bought a cotton one from M&S but didn't like it. EWM had lots of plain colours but I wanted patterned. I got a nice one made of polyester, on sale at 27. It's OK but I wanted wool. I certainly would not have paid the original price for what is essentially plastic. I would have thought from the name that I could get wool. I now find exactly what I want from "Great and British Knitwear" made in Scotland from actual wool and only 24. If EWM had a decent range of patterned WOOL sweaters I would surely have bought one.
Poor
3 years ago
I visited EWM today at the Woodcote garden centre,with my mother who is in a wheelchair,she was trying on some jumper’s and was asking our opinion when a member off staff bought a long mirror over for us so my mother could have a look at herself,and even helping her take them off. The name on the receipt was Susan,and we would like to thank her for her kindness.
Excellent
3 years ago
1 Review
4.2 SmartReviews Score
sleepyheads.com
Recent Reviews