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3 Reviews
4.5 SmartReviews Score
Recent Reviews
Ordered necklace with free braclet then told bracelet not available when i rang them to ask why they had run out of them they agreed to take off £10 but so far not done despite email to customer service
Bad
3 years ago
This company always seem to have an excellent selection of jewellery, handbags and accessories just that bit different to other retailers and at very competitive prices. Sadly, I live nowhere near any of their shops but I can thoroughly recommend their mail order service. I have made many orders and have not been disappointed to date.
Excellent
3 years ago
2 Reviews
4.1 SmartReviews Score
Recent Reviews
I was searching for T-shirts at a low price with good quality. I found it here at Charles Wilson Clothing! Positives: + The fit is good, but perhaps buy one size larger for comfort + The quality is excellent: do not shrink after many washes + The colour packs are great for casual wear and occasions In the basic colour packs, I personally do not like the gray T-shirt, but since that is a matter of taste, I don't want to see put that down as a negative.
Excellent
3 years ago
I have used this outlet for years but it has progressively gone down hill. I ordered 2 pairs track trousers same size, one waist was 5 inches larger. Poorly made tops etc.. I think our relationship has reached a conclusion. Normally no hassles getting your money back. But that happens all to often
Poor
3 years ago
7 Reviews
3.8 SmartReviews Score
Recent Reviews
Hired a kilt for my son. Initially quite happy with the service as all the details were taken and paid for over 2 months in advance. Received an e-mail when the items came in. Went to the shop to pick them up and although I was being served by someone who looked fairly busy and wasn't giving me much attention I still managed to satisfy myself that everything fitted OK. Wasn't overly enamoured by the condition of the shirt and shoes received but after we washed and ironed the shirt and polished the shoes they were acceptable. It was when I returned the outfit that I ran in to bother. Firstly, it took the staff (And this was the departmental manager) over 5 minutes to find my paperwork. When they did they then told me that the belt for the kilt was missing. I replied that I hadn't received a belt and had not ordered one - My son was wearing the waistcoat and had no need for a belt. I was told by the department manager that it should have been in the bag. I replied that it wasn't and could 100% guarantee that I had not received it. At this point all the departmental manager could do was to keep reiterating that there should have been a belt and I would have to pay for it. No amount of assurances for me would suffice nor did he offer to look in to the matter. All he could say was that it was marked off in their paperwork. Incidentally, this was paperwork that I had not seen before and consisted of a checklist of items, I certainly had not been given that or been asked to sign out items. In a very busy shop in front of customers and my son I was being treated like a thief and a liar. No matter what I said the departmental manager continued to look sideways at me and continue with telling me I would need to pay. At one point he even said that he lived nearby me and he could drive round and pick up the belt!! Again, absolutely astonished by his behaviour. I was eventually asked to sign my paperwork and I made a point of signing that I was being forced to sign for the lack of a belt that I had not received. I have been shopping in Slater's for over 30 years and would never have thought about going elsewhere for shirts, ties or suits, but I'm afraid now that I will no longer give them any custom and I would advise anyone to steer clear and/or at least double check every item that you are booking out.
Bad
3 years ago
Update. After previous review Slaters’ Customer Service Manager offered me a deal I wanted. I have bought that suit with proper trousers. Thank you Slaters. Conclusion Sometimes complaint in private to customer service is ineffective. Some companies start to think when we complain in public. That is why reviews sites are important. Thank you, Reviews, for good job.
Excellent
3 years ago
4 Reviews
4.5 SmartReviews Score
Recent Reviews
Terrible!!! I have recently sent 4 items back and just received an email that they will refund me for only 1 because they have received only 1!!!!! Where are the other 3? All were sent in one box with the return slip correctly ticked the items that I returned! I have to say that it happened to me second time and this time I will deffinitely stop shopping with them. There is no customer service, a woman I spoke to hang up when I demanded my money, they have to understand that customers wilI be upset after something like this. It's not my responsibility to check and make sure that the shop refunded me correctly, it't THEIR JOB!!!! If I didn't check my emails and bank account I wouldn't know about it and they don't care! I would be ashamed of explanation that they receive so many parcels every day etc. They are not the only shop receiving returns every day, if you don't have scanners working properly maybe you should not trade at all? Think about it Esprit. I asked how do they process the returns? They must have the parcels, return slips etc to process it, so where is my parcel containing the other 3 items? First time I called they were unable to give any answer, just said that this is not something what doesn't happens on usual basis, well I said it clearly DOES, if it happened to me again, I just also read other reviews and someone described the same situation. It's just unbelievable, will never shop again, AVOID!!!!
Bad
3 years ago
The best thing I like about Esprit is their quick and flawless customer service. I bought three down jackets, two of them started losing fur within few days. I complained and returned the jackets. Got the full refund without any problems.
Great
3 years ago
24 Reviews
4.7 SmartReviews Score
Recent Reviews
Shopped in salcombe recently. I wanted to replace a pair of shoes that I had worn non stop for 3 years. They are still going strong but the same style was in the sale. Ellis served me and she was so helpful and friendly. Thank you
Excellent
3 years ago
THE STAFF IN THE LOOE BRANCH ARE ALWAYS FRIENDLY, HELPFUL AND KNOWLEDGABLE ABOUT ALL STOCK. NOTHING IS TOO MUCH TROUBLE. I FIND THE SHOES, BOOTS AND SLIPPERS COMFORTABLE, EVEN THE BOXES LOOK GOOD IN MY WARDROBE!
Excellent
3 years ago
13 Reviews
4.2 SmartReviews Score
Recent Reviews
Well the horror stories are true! Ordered a watch to be delivered today. Wasn't dispatched yesterday so I sent an email last night and contacted them by phone when the lines opened this morning (yes their call centre is as bad as people say) and was told there was a payment problem, even though the money has gone from my bank. I then got a reply to my email to say order is processed and it will be dispatched soon. As this contradicted what I was just told I replied to the email and called up again. After waiting forty minutes I was told yep all was fine now and it would be dispatched tomorrow. Great I thought. I checked my emails and had a reply waiting saying it won't be dispatched as problem with payment!!!! Absolutely shocking service. No one seems to know what they're doing and it seems they just say what they can to get you off the line. I have now asked to cancel my order and had an email to say it has been done. Log back in to account and surprise surprise no it hasn't!!!! Now waiting on the phone yet again to find out what the hell is actually happening. I've been next in the queue for 23 minutes now. Funnily enough they finish soon.. Stick to Amazon or literally anyone else.
Bad
3 years ago
If you're lucky, you'll receive a watch with no faults. If you're unlucky and there is a problem, Watchshop will go to the ends of the Earth to avoid any responsibility, Appalling 'customer service'. The very best of luck if you decide to buy from them.
Bad
3 years ago
36 Reviews
4 SmartReviews Score
Recent Reviews
Well, is an expensive Primark. The order was easy, and the shipping was really fast. The clothes quality are not the best, and one of the dress i ve got, is looks awful, and bigger than the size said. The print is bigger in the dress than in real. And is itchy to wear. Lickily i bought it in a sale, so i not cost too mutch.
Great
3 years ago
Nothing really went wrong as in delivery it’s always been on time however I just find the clothing expensive for what it is .. it’s basically a glorified primark. Clothes are just bad quality. I do use my new look card if in emergency and need to get shoes or like a friend a gift voucher but that’s about it. One wash and THe clothes go to nothing
Bad
3 years ago
1 Review
4.4 SmartReviews Score
Recent Reviews
I have been buying from them for quite a few years. Apart from liking their items the service is quite outstanding. Very pleasant on the phone, quick delivery and their refund system is very efficient. All stages are followed by a confirmation email and should there be a problem they always side with the customer. I can't praise them enough, except to say that their clothes and shoes last and last and washable items wash well.
Excellent
3 years ago
5 Reviews
4.7 SmartReviews Score
Recent Reviews
Well I buy most things online and I had high hopes for this order. I ordered several items for my sons birthday. On arrival one of the tshirts is damaged. I emailed straight away with a photo. I now have to print off the returns label, package it up, drive 6 miles to my nearest post office and then they will give me a refund. When I asked about anything as a good Will gesture they said No. When I asked to speak with the owner, they said they don’t do that. The least they could do is sent an alternative tshirt without damage and offer my postage to be returned. Needless to say with this terrible customer service I won’t be buying again! And my son missed out on a tshirt for his birthday today!
Bad
3 years ago
Great service and lovely helpful staff yet again. My grandson had changed his mind over a windcheater he'd purchased and there was no trouble at all in exchanging it and not rushed into choosing something to replace it. Thanks again
Excellent
3 years ago
14 Reviews
4.3 SmartReviews Score
Recent Reviews
The customer service very rude and… The customer service very rude and unhelpful. I called them today (wednesday 26/02) to upgrade my delivery to be next day delivery and they send me email my package being dispatched instead and said I can’t amend my order. I’m not asking for free, I’m willing to pay extra for next day delivery. They can’t even help with this simple request! The girl I spoke on the phone speak in high voice and over talk me. No service given from this company.
Bad
3 years ago
You are ok buying but when it comes to returns, absolutely shocking service. It’s a nightmare to get a refund, just warn you . Check reviews everyone says the same , if it fits an you like it brilliant. But any faults or anything else . Be warned !!!! When you phone it’s disabled, email is a joke they do reply 2 days later. With then asking same questions wots your email that they already have . Prof of return why? We just want the refund, talk about drag your feet, anything to delay it joke
Bad
3 years ago
19 Reviews
3.8 SmartReviews Score
Recent Reviews
Lied and deceitful when valuing my watch not once but twice. Didn’t tell me it was a limited edition and yet advertising it as a limited edition with an extortionate mark up. Ripping the public off as well. Terrible terrible company. Do not ever use.
Bad
2 years ago
Tried to part exchange my Raymond weil watch for a Omega, sent details including photos serial numbers etc details off identity card but was told that could not give a valuation as not enough information supplied, reading reviews it sounds like I've had a lucky escape!
Bad
3 years ago
2 Reviews
4.7 SmartReviews Score
Recent Reviews
Ariel was tasked with making a new engagement ring for the Mrs as she lost the first bespoke ring , the ring we have had made by Ariel is fantastic and the customer service is absolutely faultless , communication along the way faultless and Ariel is a through and through top guy to deal with would highly recommend and will be using in the future thanks again ariel
Excellent
4 years ago
I've always had a fascination for tanzanite after reading about it years ago - how it was created by rare geographical activity and heat, and that it is in essence a finite source. Since then I have always wanted to own piece I am delighted with my tanzanite ring - it is a stunning pale violet, set beautifully between two diamonds. Incredibly eye-catching and already been commented on friends. Our dealings with Ariel were excellent; he was always contactable and provided advice and guidance on the selection process to ensure we bought the piece we were happiest with.
Excellent
4 years ago
30 Reviews
4.8 SmartReviews Score
Recent Reviews
Hey last summer I purchased a claddagh ring for my sister's birthday we spent out holidays in Ireland together. So wanted to buy something special. The service was really great. Placing the order was very simple. I did have some questions concerning the order. So I emailed. My email was answered very quick. So I am really pleased with the service. I will order anytime again.
Excellent
3 years ago
I love my Claddagh birthstone ring that my husband gave me on Dec. 6th for my 70th birthday. I have wanted one for many years and now I proudly wear it each day. It is just beautiful and I am so happy that it actually came from Ireland.
Excellent
3 years ago
1 Review
4.1 SmartReviews Score
Recent Reviews
just spent over 15 mins ON HOLD!!! Only to be hung up on by the representative!!! This is NOT the customer service I expect!!! I am furious!!! I hope you can make this right!
Bad
3 years ago
13 Reviews
4.7 SmartReviews Score
Bonanza
Shop for everything but the ordinary. More than 25,000 sellers offering you a vibrant collection of fashion, collectibles, home decor, and more.
Recent Reviews
I ordered a item from a customer on the Bonanza site, I never received the item, it was not any fault of Bonanza, they informed me that the seller had been removed from their site due to a violation of our User Agreement. I then had to fight with Paypal to get my money back. It also was not Paypal fault, the Seller sent a tracking number so Paypal closed the claim. I had to then go to the Post Office to get a letter that stated the tracking number provided by the seller did not go to my address. Come to find out; the Seller sent me a old tracking number that they had previous sent to the other address, that person never received their item either from the Seller. He was a scam. Now, Bonanaza was with me the whole time, Justin sent me a follow up email every week to see how I was getting along with obtaining my money back from the Seller. Thanks Justin, Bonanza is a great company, their customer service is awesome.
Excellent
3 years ago
It is the best place to sell and great support and low fees eBay is out there to make money off the seller where Bonanza is there to help you sell and make money with there low fees and answer all the questions you need answers for eBay is to make money off there sellers with high prices every changing rules that change every month bonanza don't do that which is great as you know what they say will never change and confuse the seller Thank you Bonanza for my first great two years and many more to come I hope I am not confusing as I am disabled and sometime mind don't work as fast as it should Todd
Excellent
3 years ago
3 Reviews
4.2 SmartReviews Score
Recent Reviews
I don't even know what I bought from you or what you sell.
Bad
3 years ago
The shirt I ordered was witn 2 days in Amsterdam made me very happy
Excellent
3 years ago
1 Review
4.2 SmartReviews Score
Recent Reviews
30 Reviews
4.7 SmartReviews Score
Recent Reviews
Bought a van from you last year great service, bought another this year and had chiller fitted , paid for in full , when am I going to get it ? Had no contact from yourselves and no log book . Van purchased in march
Bad
3 years ago
after a friendly knowledgeable initial conversation with the salesman, I had all the stages signposted and am now the proud owner of my new van. cheers
Excellent
3 years ago
7 Reviews
4.5 SmartReviews Score
Recent Reviews
My wife lost her engagement ring when she was pregnant and I wanted to replace it. Unfortunately I didn't have the money that I spent the first time. Found this place online but was a little skeptical buying an engagemenet ring online. Called to get some information and get a feel for the company. They are extremely nice and easy to contact. Small business type feel. Even worked with me to ship my ring a different method to get it sooner. My wife was extremely happy with the ring. She couldn't believe it looked exactly like the one she lost. She actually thought I found it at first. I will definitely be coming back to buy other items in the future. Save some money and buy your jewelry here. This place is AWESOME!!! Thanks JR!!!
Excellent
3 years ago
I thoroughly enjoyed my 'shopping experience' at JR Jewelers. I bought some jewelry for our anniversary which happens to be on valentines day. I went in unsure of what I was looking for and left with excitement and satisfaction. With their friendly and expert advise I was able to get jewelry that my wife absolutely loved. JR Jewelers has an unparalleled level of expertise and sincere customer service. I highly recommend them!!
Excellent
3 years ago
16 Reviews
4.7 SmartReviews Score
Recent Reviews
I am very satisfied with my purchase it arrived in only few days looks great on the wife thank you Phantom Jewelry
Excellent
3 years ago
The product was delivered within days in a high end jewelry box, even though it's for my dog!! High quality, exactly as promised on their page.
Excellent
3 years ago
30 Reviews
4.7 SmartReviews Score
Recent Reviews
Ordered item one day, arrived the next. Beautifully packed so glass item in good condition. Nice touch of friendly hand written personal note inside package.
Excellent
3 years ago
Quick delivery well packed etc love my 2 fish xx
Excellent
3 years ago
8 Reviews
4.8 SmartReviews Score
Recent Reviews
I thought the service I received was first class . I received my purchase the day after I had ordered it which I thought was brilliant
Excellent
3 years ago
Very quick delivery, had seen dress in shop but wanted a surprise present for my daughter & when l went on line extra 14% off!
Excellent
3 years ago
28 Reviews
3.4 SmartReviews Score
Recent Reviews
Bought these Forever Comfort block heel boots in grey, after walking in them outside for 10 minutes nails started coming through the inside of the heels. DO NOT BUY THESE BOOTS!
Poor
3 years ago
Ordered two separate items of furniture, was advised by email one would arrive the next day (and it did), the other by or before 25th. No way of tracking, no further communication from Next, so I rang them. My order has been “updated” (but not to me) meaning someone will perhaps ring me tomorrow. No information when my item will actually be delivered or explanation for delay. Is this really the best Next can do?
Bad
3 years ago
4 Reviews
4.8 SmartReviews Score
Recent Reviews
they have very fast delivery and standard delivery usually arrives in three days and the sizing charts are very obvious and the website is extremely easy to use
Excellent
3 years ago
I ordered 'FRIENDS' mug from grindstore and it arrived on time, 3 days after it was dispatched. Iam happy with it! The size of the mug is actually bigger than I thought hahaha and I LOVE IT hahaha. Packaging came in very secure! Iam looking forward to purchasing more stuff!
Excellent
3 years ago
1 Review
4.8 SmartReviews Score
Recent Reviews
great service, fast delivery 10 out of 10 Thanks!
Excellent
4 years ago
1 Review
4.9 SmartReviews Score
Recent Reviews
1 Review
5 SmartReviews Score
Recent Reviews
When it comes to men’s fashion, dressing for summer is far more complicated and trickier than it is in winters. This is the season when you have to keep in mind the comfort while still maintaining a certain style quotient. So if you too have been wondering whether there are ways to dress better on those hot and humid days and still keep your charm intact then you are right in believing so unless and until you have this one staple in your wardrobe. Yes, we are talking about men’s t-shirt. https://www.bewakoof.com/men-t-shirts
Excellent
2 years ago
14 Reviews
4.2 SmartReviews Score
Recent Reviews
Ordered a dress on thursday to arrive friday for a 30th bday party on saturday night, i recieved the dress on friday and the seem on the zip is faulty, unfinished stitching along the zip which left an open hole at the start of zip on the back, i attempted to stitch myself as didnt have time to reorder another in time for night out, dont order too close to when u need the item and that way u have time to order another if u revieve a faulty item too
Poor
3 years ago
Said it would be Saturday delivery which I paid its now Monday and still not received dress can u let me know where this dress is pleas as I have paid £95.00.
Poor
3 years ago
19 Reviews
4.2 SmartReviews Score
Recent Reviews
My wife bought me this shirt through the bluelight promotion. The promotion was an £85 shirt for just £5 p&p. What a rip off. I wore cheap nylon shirts in the 1970s. I thought we'd learned cotton and linen shirts were more comfortable. I tried this nylon shirt on to show my wife. By the time I'd walked down the stairs the static was awful. Needless to say £5 for a handful of buttons is a bit steep. The shirt went in the bin. The fact that untuckit targeted the bluelight workers in the covid 19 pandemic makes me mad. Maybe if the company could re-brand to unluckyit, and give the overworked and under payed emergency worker their money back. Robbing crooks. I had to edit this review because of a complaint from this company. Complaining about a complaint. Good customer service. Not.
Bad
3 years ago
Absolutely dreadful, stated there was an offer on for emergency services, placed tge order with no issues however tge following day had my order cancelled. I wonder how many other customers have had their orders cancelled!? I'm guessing all of them. I won't be using this over priced company again. Update: No its not, i still cannot use the code and it states the shirt (i tried several) wasn't in the offer. Not happy.
Bad
3 years ago
7 Reviews
4.6 SmartReviews Score
Recent Reviews
Ordered a Patagonia jacket in the sale 4 days ago with next day delivery. No mention from anyone of the shipping and no reply from anyone on the customer service end. All it says on my account is paid but unfulfilled. What a joke. If you're thinking of buying from these just don't.
Bad
3 years ago
The boots I ordered as a gift had a fault in the leather and UE promptly ordered three pairs so they could pick the most perfect one to post to me as a replacement. Absolutely brilliant service from Ben.
Excellent
4 years ago
10 Reviews
3.6 SmartReviews Score
footlocker.co.uk
Recent Reviews
The worst company in the universe. No customer services at all. And I am not exaggerating. No refund, no apology, no comms at all. Compete blackout. This strikes me of the actions of a company going bust. BE AWARE AND STAY CLEAR.
Bad
3 years ago
E. E.
Wish I could award no stars! Ordered a pair of trainers and returned them using their courier service. No refund after 6+ weeks. They confirmed it had been returned, then they stopped replying to my emails even after I told them I was initiating a chargeback! Phone number does not work. AVOID AVOID AVOID!!! ?
Bad
3 years ago
Ruby