Camping Store
A store that sells camping related items such as tents, thermoses, sleeping mats etc.
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Camping Store
Camping Store A store that sells camping related items such as tents, thermoses, sleeping mats etc.
2 Reviews
1.6 SmartReviews Score
Recent Reviews
We went to buy a tent , we understand fully- regards the covid situation and we were told to go in twos , even though four of us in the same car and same house , (Two daughters me and husband).Ok yes that’s fine we follow the rules. As we didn’t have loads of time we decided to go home but return later after we had discussed what we were going to buy. When we went back ,the chap on the door said , only two at a time we said yes that’s fine , then he proceeded to say ,” my manager yelled at me earlier because he said you joined up together when you came In earlier “ which we didn’t. So we said stuff it then and left , I am a nhs nurse and know all the rules . Incidentally we didn’t go near anyone else in the empty shop and we know how to keep our distance, what a jobs worth , but never mind , we will spend the £500 elsewhere, their loss
Bad
3 years ago
Dear Gooutdoors, i feel someone needs to make their voice heard and unless you can show me evidence that my bike was indeed lost i will spend every day talking about my experience wherever i can and i just won't stop until a manger gets on the phone to me and does something about it. I also feel like i have a moral obligation to do something after now reading many others also have had the same issues as me My Story: Covid 19 and the lockdown has been very difficult for many people in different ways and i am sure everyone has there own story. I live alone and have not seen anyone for weeks and have found this period particularly hard. I decided two weeks ago that i would start getting fit during this time and after 20 years ordered a brand new bike from your website. I didn't cheap out and try and buy from a non reputable website (i know your company turns over about £200m a year i did my research), second hand or ebay. I just wanted to place the order with a company that I thought was reputable and wait for delivery. Here is a time line of my experience 1) Ordered on a sunday night may 10th. There website has very strange delivery dates so i waited patiently trying to understand bikes are in high demand yet at the same time there is less people working (i also work in a e-commerce distribution company as well so i can see first hand how things are)3) Around one week later when i didn't hear anything i called their landlines and found out they are not taking calls. I also reached out by email and also facebook messenger as well. Every day i would get a different message related to this delivery by sms and also by fb messenger. I asked for a refund so that i could spend this money with another company and they REFUSED. they said there system just won't allow a refund. Surely there are laws against this? I will now be looking into this4) Eventually i got a email saying my bike is being delivered and a tracking number. The next day i sat at the delivery address like a little child waiting for delivery of my new toy. I then got a sms saying your order has not been sent and that the company is working to get this out and this delay is because of covid 19... I then asked on fb messanger why i have a tracking number if the bike has not been sent. They assured me it's on the way and i just need to wait one more day which i did5) I waited Thursday and Friday when i could of just been earning money but i wanted this bike so much6) Today is saturday the 23rd of May, i wanted to believe a company could not be this ruthless and hoped my bike world turn up. I then wasted more time on messenger asking if this bike would arrive and they told me it's been lost. HOW CAN a bike be lost? why cant they give me another bike ? I am in complete shock at their service. I dont wish any business or brand any harm but unless they can show me evidence that it was really lost i wont stop and i will keep doing everything i can to make sure others dont go through the same experience i did. I believe they have probably lied and know how to cheat the tracking system. I would like evidence that my bike was indeed lost or i will not stop until this company gets a formal investigation. Saying that i am upset at the way they have treated me would be an understatement
Bad
3 years ago
1 Review
4.9 SmartReviews Score
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I made 4 separate purchases from Snowys leading up to Christmas. Each one arrived next day, in perfect condition, and were some of the best gifts I have ever given. Thank you!
Excellent
3 years ago
Deleted User