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1 Review
3.9 SmartReviews Score
Recent Reviews
2 Reviews
3.6 SmartReviews Score
thehookah.com
Recent Reviews
I placed an order November 24th. Today is January 9th and after probably 6-8 emails requesting help I got a notification on December 24th that my order had shipped. Wrong, according to USPS they created a shipping label but have yet to ship the item. I requested they look into it and just as before I am being ignored. There is zero reason for this type of service to not at least be satisfactory. I’m extremely disappointed and concerned I won’t even get my order which I have paid for.
Bad
4 years ago
Aissawi S.
Not only they never update there website (I happened to order a out of stock product and web site stating in stock) they wait for my email 3 days after it was confirmed( I was concerned that my order wasn't shipping) they tell me it's out of stock and I chose other kinds from there website to find out it's out of stock as well( we figured out a flavour they actually had to get my order shipped ) this has now been three weeks of emails not getting replied to and poor customer service( my package is denied at customs due to them not filling out a packing list properly) they tell me I can't get a shipping refund cause there negligence. Also still waiting for the refund to the shisha I've never received. Never recommending to anyone.. please just use hookah-shisha.com much more professional and couple extra dollars saves over a month of headache. Thanks for reading my ranting
Poor
4 years ago
Ericlefty1 U.