Alcohol Store

Having had vouchers purchased for me I was looking forward to spending them, the pandemic hit which meant I was unable to take time of my NHS job let alone shops were closed etc... was unable to spend them on what I wanted - a virgin experience car day! so contacted the company seven weeks after they had expired "only noticed as I went to use them" and the company basically said tough, we won't extend them no matter what, they had an expiry and you should have used them! Very very poor considering the pandemic has closed so many places down, especially the track days I was intending on doing.

Had to wait the full 10 days for delivery and could not get through at all by telephone despite holding for at least 5 minutes on each attempt, at various times over several days. I just wanted to check the vouchers would arrive in time for the event they were purchased for. Even the email address says it takes up to 72 hours to respond... Still waiting and we can't be far off this time now. Eventually on the 10th day after purchase, 1 gift card arrived for the whole amount, not 2 separate cards which I ordered and were listed on my confirmation! Absolutely hopeless. I won't be purchasing leisure vouchers or cards again, which is a shame as they are a great idea.. Just terrible customer (dis) service

I bought 2 vintage watches from this vendor and received not so good service. (1) Got the watches after about 5 weeks. (2) Both the watches are faulty. (3) After about 10 email exchanges, they are trying to educate me on how to operate a watch. Huh! I learnt it when I was a kid. I will never come back to this site to waste my time and money. thanks

I bought a 24 Piece Makeup Brush Set on livingsocial in September. The seller was the same company called Widget Love. I received the order in 4 weeks and it came from China. I only paid $29 which is great for what I got. I would buy from them again, but it would be nice if they offered express shipping

One of the best registrars I ever used... now, it's years that I'm using their service and I have nothing bad to report about them!

Used Macaria for 5 years now. Problems resolved quickly and without fuss. Would always recommend.

Ordered 25 small pins for my grandson’s second grade class on Monday, March 25. On Thursday, company notified me that order would ship on the next day, Friday, March 29. On Friday, March 29, I was notified that, nope, the order would ship on Monday, April 1. I contacted the company by phone, spoke first to Jessie and was transferred to Madeline. The purpose of my call was to cancel the order inasmuch as I needed the items by Thursday, April 4. Madeline, a very pleasant young lady assured me the order would be sent second day air on Monday, April 1, to arrive by Wednesday, April 3. I agreed and on Tuesday April 2 I received a package from the company. Absolutely, the WRONG item. Once again I called the company, spoke with Madeline and was told there was nothing they could do. However, Madeline pressed on and spoke with her contact, and was told that he would ship the order overnight mail the next day to arrive on Thursday, April 4. Nothing was shipped. Somebody dropped the ball, it was a small order but apparently commitments don’t seem to mean anything. I am left with 18 disappointed 2nd graders. No way to run a company.

Always use Marsdens as my first choice expert in North Devon

Great holiday cottage company, used 3 times over the years...

I wish I could give 0 stars. Worst customer service possible. Robot generic answers via e-mail and phone... Prices are extortionate. Hidden fees always apply so expect the unexpected with any shop direct company. Products are usually of a poor quality (clothes and gym equipment that I have purchased have had a problem with them 50% of the time). Would never use again. AVOID AT ALL COSTS.

16 January, 2015 07:23:00 Loaded onto van 16 January, 2015 01:14:00 Received at GLOUCESTER DEPOT 15 January, 2015 17:29:00 Sorted at WEDNESBURY 13 January, 2015 19:35:00 Despatched from BRISTOL DEPOT 13 January, 2015 14:34:40 Despatched from SUPPLIER 13 January, 2015 14:34:05 Order to be packed at supplier 6 January, 2015 08:39:46 Order being processed at supplier this is great for a NEXT DAY delivery BED . would of be nice if could rang me say something ..but very poor and once bed turn up it going back without a phone call like did to me ...thank to argos on speedy delivery that was next day

Insight repeatedly fail to honour a two year warranty for a failed product. 1) "The warranty is one year, not two. Prove to us that it's two" (it's on their website and the website of the manufacturer as two) 2) Repeated delays in contact 3) "You need to raise a ticket with the manufacturer, not us" (No, we don't. We did do it, but the manufacturer quite rightly said that we should go to the people we brought the product from, i.e. Insight). Still waiting for a resolution over a month after hardware failure.

I'm a Global IT manager, I find the multiple poor reviews very surprising. I've used the company for 15 years and they have always provided a cost effective professional service. Recommended!

I am still waiting for my refund of £22.70, it has become a nightmare, no one from the Company deals with the problem. As a last effort, details are Customer Number A4416349. Original order was goods BF155A6 &G07553A posted 09 Oct '17. I was asked to prove my cheques had arrived,by Usman Ahmed, Customer Service @ Manchester. I sent proof and have Royal Mail delivery signature. No response, not even an Email! 20Nov'17 received from Mr.Swindells, ref.RE07/A/101 a refund of £5.91. of my second cheque, so if this was traced, why could they not find my £22.70 cheque?? This is the worst experience of mail order, never again.

My order had not arrived after 14 days. I phoned H of B and was told that the vinyl tablecloths were out of stock. When I phoned customer services the phone was not answered, so I then got through to sales. The phone was answered promptly. The tablecloths were in the sale at a third of the full price. I asked, and also wrote to ask, why there was no system in place to inform cusomters if an item was not available. I had to make an expensive phone call to find out where my order was. I ordered my items by post and enclosed a cheque. I was asked if I wanted the company to retain my money against a further order. I said that I had no intention of ever ordering anything from H of B again. My payment was returned in the form of a cheque. I did not receive an answer from customer services as to why I had not been informed that the item was out of stock. Strangely in the next catalogue that arrived the same vinyl tablecloth was offered at the full price. Perhaps it is always out of stock when it is in the sale. Never again.

I had a very positive experience using Greentoe! They offered me a great deal on a new Samsung Q80 65" TV. I will definitely recommend this service to my friends and family! I heard about Greentoe through my brother who recently purchased a new LG OLED B9 65" TV using their service. He got a great deal and shared his experience with me. At first I was skeptical of the process, but decided to give it a try since he received his new TV without any issues. I started by submitting a couple offers on TV's that I had my eye on and was contacted by a Greentoe rep via email. I went back and forth with them a few times while also trying to see if they would price match (or beat) another retailer on Ebay. They informed me of the risks associated with purchasing "grey market" TV's and clarified that all TV's sold via Greentoe will come from authorized retailers and include the full manufacturer warranty. After a couple emails and counter offers, I accepted the offer. The next day, I received an email stating my TV had been shipped (complete with shipping details such as PO#, shipping company name, and tracking number). Delivery took about a week as the TV was shipped across the country via freight. The shipping company called me in advance to set up a delivery date and time, and they delivered the TV within the time window we agreed upon. I later confirmed my TV was sold through an authorized Samsung retailer just as Greentoe promised! Everything went smoothly and I'm very happy with my TV purchase through Greentoe!

I have a Fuji XT2 and wanted to get another lens, 56mm f/1.2. Online prices are 899.99, i.e. $900. Greentoe says save 10% to 40% in their advertising. The best counter offer to my $851 was $879, an about 2.5% savings, plus the hassle of multiple rounds of bidding. Bottom line, If you know what you want, and it something that does get discounted, you might get a deal (seems like TV sets fall into this category) but Fuji lens are not in this category.

I am a govt contractor and have bought several scopes and weapon sights from webyshops. They always handle exchanges, returns and new purchases professionally and give me great service. I will continue to shop here for great prices and recommend them to my friends and colleagues. Tim B.

Ordered late Monday and received the scope on Thursday!!! Great shipping time. One issue...the webyshops.com web site states "Lifetime Burris Warranty" but the documentation received with the scope only provides a one year warranty...the Lifetime Warranty was the major reason for purchasing this item from webyshops.com versus other competitive web sites. I hope that I do not have any problems with this scope, but if I do, then I fully expect either webyshops.com to uphold their end of the bargin. If not, I'll be forced to contact Burris for further discussion.

I purchased the four person infrared sauna for two reasons: #1 I could lay down fully on the bench (I am 5' 2") #2 I can do hot yoga in the unit. There is plenty of room for both. The united arrived within one week. Great price and great customer service when I called to have one of my questions answered. The unit heat up to 140 degrees within the first 10 minutes. Set-up of spa took approximately 2 hours from start to finish. LOVE!!! Wish I would have purchased sooner.

I have the Joyous 2 person sauna and I love it!! It is helping me to detox and boost my immune system. Excellent quality for a reasonable price. Both my sister and I both have the same one and we both love it! Super easy set up and easy to use. Definitely would recommend it. :)

I have ordered 5 items from them...5 bottles and turned out they don't work at all. I called them and not being helpful. when I checked on line, turned out that the said item was banned in the US. I urge people to think twice before ordering from them.

I ordered plenty of goods in April, 2020 but have not received my goods even in June, 2020. The phone is disconnected and the email is no response at all. I tracked the package status in UPS and the package was broken and discarded... om.. But who should take the responsibility for this? But of course it should not be me!

Bought 10 boxes of ammo on Saturday and received it on Wednesday. Really fast delivery for a weekend purchase and extremely reasonable pricing. I'd definitely buy from them again without question. Did need to scan my driver's license, then black out my picture/driver's license number to provide to them... but it was no hassle at all!

I have ordered about $500 in ammo and can say my orders were processed at warp speed & the shipping speed puts other ammo vendors in the back seat of the limo! They deliver & their shipping box's fill the bill for a sold shipment. Im a very satisfied customer!! Al

Don’t waste your money!!! These shirts or jackets look nothing like what you see on their website. I am so disappointed with this mess I could cry. It’s a cheap looking mess I could have made myself at home. Bad thing is no refunds. Who even does that anymore? You can return almost anything for a refund now a days. Don’t order from them. I wish I had read the reviews before buying this junk.

i ordered a shirt for my dad this holliday it said gaurantee by xmas. i didnt know thatbu had to prsere by the 14th. on the 17th whu would tjey srill be advertising that. thwy should have to say gaurantee selivery with overnight delivery caise that a givin. it juat saod gaurantee by xmas the day i was on their so that should be valid but no they ****. wjen the atuoid shirt came it was wronf aizw. it was a v nexk tjats didnt even fot it was lwss than a small lookes like a kids shirt bit thwy said thats tjeir sizes. no i have aeen some larges look like aome mediums but not a largw tjat is smaller rhan most smalls like it wasnt even close. they wantes me to take a picture of the ahirt what make of shirt is going to be that off in size. its rediculus. i will never do business with them again. theu offored half price for next orsers they shoukd give me a fill refund but ita nit even worth it now i gwt mote satisfaxtion telling othwra tjeu **** hope they go bankrupt scumbag losers

First time ordering direct from the manufacturer (can’t get to pet shop in lockdown period). Delivered next day in packaging to keep the food insulated and frozen. Courier well briefed on social distancing. Our pup is very happy with her supply - thank you!

I can't fault Benefit natural as a company, but the courier they use must have thrown all 3 of my boxes around. Not only were the inner storage boxes split, a third of the actual plastic food pots were all broken. Benefit natural couldn't have been more helpful, I sent them pictures and they replaced the broken pots.

I've just returned from a weekend at 'Mariners Moon' on the Whitesands development in Camber with some girlfriends. We had a fab time in a lovely house. The beach at Camber is fantastic and the hours walk to Rye on the cycle/footpath is well worth doing as parking in Rye can sometimes be difficult. We have a lovely lunch in The Globe Inn Marsh, Rye. It gets very busy and you can't book so turn up early. Booking with 'Beside the Sea Holidays' was a joy, they made everything so easy. The excellent information about the house and the area received beforehand and the welcoming email and text messages to check everything was ok were something I had not experienced before and I have booked many houses with lots of different companies. Thank you also for the milk, apple juice and the locally made carrot cake and macarons, they were delicious. Well done to Richard and Sophie at 'Beside the Sea Holidays' on the excellent way they run their business. We'll hopefully use you again soon. Karen

After being let down by another company the day before we were due to travel, our group of 6 made a last-minute reservation at Seaglass cottage. The communication right from the start was fantastic, with an electronic house guide full of useful information being sent. Having never visited the area before and with little time to investigate and plan, the inclusion of local information was invaluable. We arrived at the cottage and were blown away, the gifts of lemon cake, biscuits and apple juice made our arrival feel special. The house was immaculate, so cosy and inviting and contained everything and more than we could have needed during our stay. The little touches are what made this place, beach towels and a picnic blanket were there if you needed them, children's games in the living room, buckets and spades in the shed - perfect! The kitchen was better equipped than ours at home! We will definitely return, and may work our way through the rest of the cottages as they look equally as fantastic. Thank you guys for saving our bank holiday weekend and making it an even better experience than our original plans :) **

I was a bit scared at first that my items would not be delivered on time but they were delivered super fast for my event and they were of great quality. This was my first experience with this company but I would definitely recommend them to everyone and use them again in the future. Awesome.

I was very pleased to find that when I called for assistance, I actually spoke to the owner of the business. He was great to work with and I received all of my products in a timely fashion, which did not happen with another company I purchased from. I highly recommend working with Elegant Gift Gallery for all your Favor needs!

It’s a couple of years ago now but the owner of this business is still the same. I was a regular customer for car services, pink slips and not much else. I had a critical problem with my four wheel drive, I needed a part that cost several thousand dollars. He said he got me a bargain which still cost nearly as much and after at least a month of waiting he completed the job. Turns out he got the replacement part from the wreckers or worse still didn’t change it at all. I had an specialist company remove and inspect the part who confirmed the problem. The specialist then rebuilt the part which cost further substantial costs. The owner of Jannali Car Care Clinic was belligerent and hostile and never returned my calls after that. This business is poison, steer clear. I had spoken with ex employees of his who confirm he is not to be trusted. I was so stressed I just wanted to put it behind me and move on, however I did call Repco (he’s part of their group) but got no response to a phone complaint.

I had a very bad experience with a guy who introduced himself as the owner. I went to the Jannali Car Clinic recently, and was shocked - to say the least. He was very rude, unhelpful, and cursing me all the time. He had no right to be intimidating and forceful. It appears to me that the owner is happy to take your money and scream and intimidate you at the same time. I WILL NEVER EVER SERVICE MY CAR THERE AGAIN, NOT EVEN IF IT WAS FREE. I DON'T FEEL SAFE TO BE THERE.

I have used a few carpet cleaners in the past and never really been happy with the results, until I tried Bensons Cleaning Services! They cleaned my carpets and lounge suite and the results far exceeded my expectations. Awesome job! I will definitely use Bensons again and highly recommend others do the same.

I found them to be very knowledgable about all the services they offer, as we required all the curtains, blinds & capets cleaned but wanted to use the one company. They did it all, and we were very happy with the end result. Arrived on time and did an awsome job on both the curtains & blinds

They removed over 10kg dog hair in carpets fibres, the attention to detail & clean looks like I have new carpets February 8th 2015 Update: Dog sitting for 6 weeks , pet urine spray from Drayton saved my carpets, I ran out and they home delivered another bottle

I was quoted $175 for 3 rooms (actually 2 rooms and a walk-through wardrobe - a very small space) and another $100 for 2 sofa chairs. After finishing the job, the technician said he would be charging an extra $75 as the carpets were badly stained - which I specifically mentioned over the phone when getting the quote. After arguing with him that he should have re-negotiated the quote PRIOR to starting the work, I then called the woman I had booked with and she told me the quote was an "indication" and that I should have negotiated with the technician when he arrived even though he said nothing about the work until after he had finished. This felt like a scam to me and I told them that. the woman on the phone said that this happens with most of their customers (i.e. they are charged more than they were quoted) and most don't "carry on" like me! The technician refused to leave, and was yelling and swearing at me. I ended up calling the police and as soon as I did, he accepted payment at the original quote level and left. I then called the head office to complain only to be told that I should call the franchisee (the ones I was complaining about) and when I pointed out how ridiculous that was, I was told head office is closed until 7th Jan. No offer to record my complaint or get someone to call me back. This was an awful experience and I will never use Drytron again.

Ordered a large pack due for delivery by 7am today. Please respond to emails and messages as this is not the first time we have experienced delivery issues with you. This is very inconvenient and a risk for anyone planning a nice meal. Not good enough at all!!

I’ve placed two reasonably large orders with the Meat Society so far. Plus points: delivered on time. Meat quality: OK but not as good as they advertise. The issue arose when, in the second order, the wrong cut of meat was delivered. I had ordered a scotch fillet roll worth $109 and a cube roll was delivered instead. I did not realise until later on. The only method of contact was via an email address, with a promised 24hr response time. I sent through order details and photos. When I did not get a response after 3 business days, I sent another email again with photos and details. It has now been over 5 business days and no response. This is very disappointing, as I have paid a premium price for a premium cut and received what appears to be chuck steak basically, and they have not had the courtesy to respond or acknowledge this issue. Needless to say, I won’t be ordering from them again.

My orders in 2014 Jan and Apr arrived within the advised time frames and the products were as they appeared online. The tassle bikini is beautiful and does not look or feel cheap. The transparent raincoat also functioned as it should, unfortunately did not fit my body as nicely as I hoped but that's always the risk of buying clothing products online.

I have never had a problem with ikoala.Only once did a product not show up,got in touch with them and they sent another out straight away.

I was put on to the Geelong office where I was told I would get a 9 month bridging loan and so and so per cent and so i waited and waited for the paperwork, including emailing - to nothing. I then wrote again and was put through to the same office. The same guy spoke to me, this time stating he didn't think Rams offered that and he didn't know why he'd told me. I might add that both referrals were to a woman at Rams Geelong who never bothered to make contact even though she was my port of call via the Rams site. I have never been so disgusted in a company in my life, how dare they! So now we have to sell first, to then buy where we're going for my daughter to go to uni to do a double major/Masters, and we were hoping to move stuff out and buy first so I could fix the house up here first. Can't be done, and they led me on. I hate them and there should be an inquiry into their ethics. Absolutely disgusting and disgraceful!

I currently have a home loan with you. Each time I’ve contact customer service I’ve had a horrible experience. The very first time was when I got a message to say that my direct debit of $50 for the construction loan was overdue. I called to rectify this straight away as I am never late in any of my bills. When I called the call centre I spoke with this very rude and abrupt lady, she implied that I was crazy as “RAMS don’t do direct debit as it is illegal” she would not let me speak, shut me down each time I said my previous construction progress payments were being direct debited. She got frustrated with me and said she will transfer me to someone else. This was very stressful for me, being my first home loan I really didn’t want to get on a bad start. I finally got through to another RAMS representative and I had to start the call like new. Full ID check, had to relay what my enquire was and what happened in the last call. This lady was nice and very helpful, unfortunately the first person I spoke with didn’t leave any notes so the second representative was unsure what she was talking about. She explained to me that direct debit is normal, the only reason I got the message was due to the public holiday and it will get processed following business day -nothing to worry about. The second time I called was to discuss what to do when my construction loan is completed. I called the call centre. They said they weren’t too sure but to call the person that set up my home loan account. Once I advised that they are no longer open she then referred me to the closest RAMS office to enquire. I believe it was RAMS Mooloolaba, I spoke to a lady that was extremely rude. I wish that call was recorded and she was extremely condescending, she would not answer my questions and told me to call the call centre. When I asked her if I could get the valuation that my house was valued at she said that RAMS don’t do a proper evaluation, someone only goes out to make sure the house is completed after the build. This I found annoying as when I first signed up with you, [name removed] was my loan advisor, he said that we would get a valuation of the home once completed. So am feeling deceived as now I need to pay to have one completed. Then I called to simply request my bank details be updated as I simply changed banks. I thought I could do this over the phone like any other company. But no, I I was sent a form to complete. I completed and emailed the form back, only to receive it back again to say it was missing information. I had to print the whole form again since the last one was chucked in the bin. I don’t hear anything. I tried calling, long wait in the queue, couldn’t get through. Then get an email to say to call RAMS. The call centre isn’t exactly to get a hold of. But I tried, couldn’t get through. Now to my most recent events with RAMS. The end of my construction loan. I received a letter to call RAMS to get my change over fee waived. Great. Called through, no you can’t change until a week before the 1st of April 2020. Alright, Called a couple of days before then, spoke to a gentleman, didn’t catch his name, he said good news we can waive all fees and you can get an interest rate of 2.79% without any prompting. I thought this was great as I was considering refinancing for a similar interest rate. I also wanting to change my monthly payments to weekly or fortnightly as that works better for us. He said I was entitled to all these changes. But he can’t do anything until the 1st of April 2020. I requested 6 call backs in the last week. I haven’t received 1 call. I have called, I have been on hold for 20minutes + each time. Which is not suitable for a couple who also work full time. Wasting all breaks to try and get a hold of our home loan financier. Hence the request for all the call backs to get everything sorted. So I called the office this morning, spoke to this lady, she was nice but seemed to not know too much information. Just kept saying she would transfer me through to the department that sorts it out but then kept remembering they don’t open until 8:30am. Not convenient for me as that’s when I start work. I end up updating my payments to fortnightly. A little annoyed that she said that will start from May as I couldn’t change it for the month of April, even though I was told I could a week ago? And she also advised of my new interest rate of 3.81%. I’m a little confused to why it could get changed to this amount but not the 2.79% as per prior discussion. I was not told 3.81% would be my interest rate ever. No letters, emails or phone calls. So I tried calling the office for my lowered interest rate and a refund on my “waived fees” but phones are busy and I’m still waiting on a call back. I find RAMS customer service is atrocious. I work in customer service myself and we promise our customers we will get back to them that day, we don’t have long hold times on the phone, we respond to emails. Even in these tough times. I really hope all calls are recorded, as not one service representative advised me that on any of the calls. I did load a complaint message to the company but never heard anything back. extremely disappointed, I wish someone had of warned me earlier. They have been giving me the run around. STEER CLEAR

Not only do bank SA Charge you absolutely ludacris fees And $10 a day when your account is over drawn, There customer service is useless! My card is due to expire tomorrow, And I have not received a new one. They say there was a delay in processing And That i can access Cardless cash. Great! But what about my online payments that decline because my card is not valid? How is this my problem? Also they treat their staff like garbage! Don't bank with these incompetent thieves. Will be closing my account.

I've been a business customer of bank SA for 10 years. My business is successful and I work bloody hard with no hand outs from anyone. All I wanted was a business credit card. I made an appointment and went into the branch. They couldn't help me, said it was a " business banking" situation. They told me someone would call from their business area. After FIVE DAYS, I called them. I was discussing with Sidney what I wanted when a client came in. I called back as soon as I had finished with my client, but Sidney was busy. I left a message for him to call me back, but guess what? He never called back!! Pretty disgraceful in my opinion. Bank SA are ok for everyday personal stuff, but if you're in business, forget it. They either can't handle it or they just don't care enough to want to.

Saw the awesome cash back bonus on signing up for this card, $500 spend with $200 cash back, can’t go wrong. The online banking is easy to navigate as well. October 10th 2019 Update: Good low rate credit card Good low rate credit card, great incentive for getting new customers in the door. Customer service was fantastic. Had the card for almost 6 months and used it several times

If you’re slightly late paying your credit card or loan back they will call you from a private number roughly 6 times a day. Pretty disgusting. I just switched banks and I’m a lot happier. Can’t wait to pay off my credit card and close the account.

My husband I have had a Citibank card for over 2 years now and we use the card constantly over seas, we travel to many countries and have never had a problem. I lost my card in Thailand and they were able to cancel just my card and leave my husbands card still active on our joint account, which was fantastic. My card was skimmed after I used it in an AtM in Vietnam and Citibank refunded the money to my account with out any issues.

Lodged the online application of Citibank Plus transaction account 10 days ago. Never received a response. Called Citibank today, they told me need to go to post office to do verification. I asked why no one contact me or email me... No explanation, No apology, Nothing. Also inquired about foreign currency account 10 days ago and was told someone will contact me in 2-3 days. After 10 days, same thing, NO CONTACT. I do need to "RETHINK" if still BANKING with Citibank or not.

Ive been with this bank for about 30 years. Credit rating A-. This is a good rating. Contact - excellent, usually an answer by a real person within 30 seconds. Email response is equally fast. Interest Rates for deposits - medium with some exceptions eg 90 day term deposits. Ease of use internet - good. Customer orientated, but so far dont use fingerprint recognise on Android app. Fees - generally, you can avoid fees if Premier account with sufficient funds. They have gone to $1/cheque fee I dont like, but are generous with helping out eg searching for transaction information and so on. I have preferred this bank for their service aspect, and they are generally highly rated by other New Zealanders. Just recently though, they seem to have changed many non-charge items to charges, which has been quite disappointing and the reason I tried out another bank Co-operative.co.nz (in another review). Availability - online or all major cities in NZ. Not many regional offices though, unlike Kiwibank which has NZ covered. Payments - are available fairly quickly, much better than overnight Kiwibank, but slower than co-operative bank nz. Summary - if the bank had kept its low fees structure as original, I would have given it five stars and been totally happy. However, due to their customer service and reliable online services I would recommend this bank as NZ best bank.

I have been a member of BCU for more than 25 years during which time I have had a very happy, friendly and helpful experience with the staff and management. They were eager to please and knowledgeable, I was happy to recommend them, until there was a change in management and ideas. They are now just pushing their staff to sell, sell, sell. They have consequentially lost all the old, experienced, friendly and helpful staff we once had at Macksville. When I have a problem, I can't get them on the phone, they have a high turnover of staff, meaning less experienced staff. There are invariably longer waiting times to get served. I wrote to the head office in May this year and on the 26th I received an automated reply telling me, "thanks we will be in touch with you shortly". It was months later that I rang up again and was told someone eventually would ring. Some time later I received a call from the Macksville manager, NOT the head office one I originally sent my enquiry to. All in all. BCU is NOT a bank I would recommend. April 4th, 2017 Update: It seems they are getting worse The continuing saga. I have emailed BCU a number of times, with questions that I would like answers to, but do NOT get a reply! Are they to big and don't care? Do they not have enough staff? They are changing our way of banking that is going to cost us more, but do not explain why? Firstly they change their BSB no. and we have to run around to let everyone know, that we deal with, about it. Now they are charging for more eftpos transactions than 20 per month, even though all the banks were encouraging us to use eftpos, as it was safer than carrying cash. They are also doing away with our CUE cards, is this going to cost us more? They won't tell me. Also their ibanking website that we use for banking, will close down, after about 5 to 10 mins, forcing you to log in again, even if you are still actively using it?? Where will it end?

My husband got a loan from bcu for a car he paid $20,000 himself and borrowed $34,000 he took out loan insurance to protect me . 4 months later he was killed in a car accident and Bcu wouldnt pay the insurance as he had a small cancer cut off his ear 3 years earlier and they said if they had of known they would never have insured him also didnt reimburse monies paid for the insurance. So not only was I grieving I also had to come up with $34,000

This is our 2nd year with HR Block and was another pleasant and professional service. Well organised. Will be back next year. I would not hesitate to recommend HR Block as they will not be disappointed.

After eternal hold times, and transfers, I proved to H&R Block via emailed screen captures, vis a vis TurboTax, that their software was defective for even simple W-2 tax returns which use form 8962 for healthcare. They asked for only my receipt and mailing address by email. Then someone called, asking for my social security number. Then, when I emailed again, asking where is my promised refund, they replied, asking for my date of birth, and credit card activity, showing the purchase. Very suspicious, looking like a setup for identity theft, and they are obviously trying to wear me out with all their demands, rather than honestly admitting their flaw, and issuing me a refund. Outrageous.

Claim submitted & acknowledged on 2/4/19 with comment could take up to 10 days. It is now 1/5/19 and still no feedback or payment. Rang 30/4/19 mid afternoon to find out why the delay and had to leave message to return my call as no one would answer. It is now am 1/5/19 and still no call back. If this is typical of how slow they process a claim, then I will think about cancelling the policy as from what I have been told most other insures typically pay within 5-7 days. Very poor customer service.

I decided to get the same Pet Plan cover for my German Shepherd dog Ruby-Rose that my sister Kim has for her German Shepherd dog Titan too. As Kim is very pleased with the insurance cover plan she has with you for Titan. You came highly recommended by another friend of ours too he is a disabled man and is totally blind and has had several guide dogs over the years which have also had Pet Plan insurance too for all of them. He told us you were always fair and covered the total cost of whatever he needed for his guide dogs whenever they became very sick. One of his guide dogs had bad cancer and another needed an expensive operation and you always covered his guide dog's treatment / operations / medications ..etc...which would have been very costly with out of pocket expenses had he not had them all insured by you. So that's why we decided to go with Pet Plan insurance for both our German Shepherd dogs first you came highly recommended by alot of our friends eg...word of mouth to us. And secondly we also did our research before commiting to your insurance. We looked at all the other Pet Insurances around but we thought yours covered the life of the dog which we liked and you did not discriminate on which type of breed of the dog you had too as some Pet Insurances do. So both of us are extremely happy with your Pet Plan insurance and will stay with you guys indefinitely. Kind regards Debbie. .

with this site you can do many things you can choose many things .. this site is the best on the world zilmoney.com is number one of site... i find the big deffirence with other sites .. really is the better

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My wife has 2 Super accounts with CFS, one in her married name and one in her maiden name. Attempts to have both accounts combined into her married name have been nothing short of horrendous. When told it had been done we found out that it hadn't been. There are always excuses that the signatures on file don't match, which is not strange given the signatures are 15 years old. Then there are always other excuses as to why requested things haven't been done. Don't even consider trying to draw part funds from managed accounts - lost paper-work or a myriad of excuses to delay things. We would not and could not recommend CFS to anyone.

Only few hours on the day of inspection for the property, I call to make sure the property is still available. The inspection is confirmed and ongoing. While waiting for a while and nobody show up I call to find out what is going on. The answer from the receptionist :"Sorry the property is rented out!" . I took the day off from work for that inspection and receive only wet shoos!

Purchased carpet recently from the Brookvale store. Greg was was a great help and demonstrated excellent product knowledge and understood our needs exactly. The installation guys were on time, professional and efficient. Altogether a very good experience for what initially we feared would be a difficult process.

From the courteous attention in the showroom shown by Roger to the installation of the carpets by 2 very helpful and cheerful young guys Jamie and Kincaid, the whole thing went smoothly. They did a great job and the new carpeted rooms look beautiful. Also they helped with moving some heavy furniture. The price was very fair compared to a major retailer nearby whose quote was $1000 more and they wanted to charge extra for moving any furniture.

Lithgow Carpet One installed carpet in three rooms of my house yesterday - the installer was friendly and his work is A1 - I really couldnt be happier. When I was choosing the carpet at their store they were knowledgeable and provided me with a lot of guidance and advice - thanks guys!!

I recently engaged Carpet One to install engineered timber flooring throughout my unit. I couldn’t be happier with the result. Lindsey was most helpful from start to finish and communication was always good. We had a minor issue to begin with but was resolved quickly and efficiently by Ron and his team. The tradesmen concerned were obviously masters of their trade. Thanks to all, Jeana

We had a poor experience with the installer however both Stefan and Denise from choices flooring have been very helpful in getting things fixed up. It does demonstrate a lot about a company who are willing to fix these kinds of things

Recently had the house recarpeted by Choice, Sunbury. Very good service, good advice. Reasonable price. Excellent measure up. Carpet layers turned up on time , did a good job & tidied up afterwards. We are very pleased. Thank you.

I joined the Gym September 2016 for a year contract. I checked with receptionist (twice with different receptionists) in September 2017 when my gym membership finishes. They both said that my membership finishes on 11th October 2017. I asked them both twice that "so, after 11th of October, my membership completely finishes. I do not want my membership to continue as I have heard some gyms renew the membership themselves after the term finishes which I do not want and I want to make sure my membership does not continue". Then, they both said that the membership will not be extended and will definitely finish on 11th Oct 2017. Then, on 30/10/17, I found out that the gym direct debited $59.15 on 16/10/17 and 30/10/17. I called the gym and asked why. Then, the receptionist said that it is because of automatic roll over. My contract has finished, but it has automatically changed to a normal membership. I explained how I made it clear of this not happening in September. The receptionist said that he would send me the cancellation link to make sure my membership finishes by that day and will speak to Manager if they can honour the money debited after the term. I told him that no receptionist ever mentioned me about the cancellation link and it is not fair. The reception said that he will speak to Manager the next day to give me a call. On 31/10/17, I visited the gym to speak to Manager. Manager asked how he could help me. When I said that I am here for the gym membership cancellation, he said that "oh yes, he (pointed at the receptionist) told me about it. Have you completed the cancellation form?" I told him that that is my point that I clearly expressed myself that my membership to finish by 11th of Oct 2017 which is the day the membership supposed to finish and the receptionists said 'Yes', but no one ever mentioned me about the process. Manager said that it must have been a communication breakdown or I was not clear to the receptionist of what I wanted. 'Finish the membership' is not clear enough?. Anyway, he said that I should have given them the 30 day notice. I told him that I notified the receptionists in September already and they never mentioned me of any form filling process etc. He said that as per the term, 30 day notice can be given only after the contract period finishes, so they did not overcharge me or anything. He asked me to complete the cancellation form then he will process. I explained to him several times that it is unfair as no one ever clearly explained to me of this term. Manager said that the staff on contract would have explained to me and not many people read the contract. However isn't this the company's responsibility to notify consumers of the key terms and conditions? Also, the receptionists' reply in Sept gave me misleading information that my contract would end on 11/10/17, but yet they extended my membership without notifying me. Manager said that they cannot refund the money as I would have paid that money anyway as the 30 days cancellation notice could have be given on 11/10/17, so I would had to pay the fee on 16/10 and 30/10 to make up 30 day notice period. They said that they would have explained to me (which never have occurred until today) and I am the one did not read the contract, yet they have responsibility to explain the key terms to the consumers and I gave them 2 chances to make it clear in September. I have never been clearly informed of the cancellation period and process. I was told that my membership would end on 11/10/17, but they deducted money on 16/10 and 30/10. I have not attending gym as I thought that the membership has expired, yet I have been paying. Therefore, $118 paid through 16/10 and 30/10 has been wasted as result of the company not informing consumer of the right process. Oh, lastly, the manager said that the receptionists have so many other things to do than explaining the contract to the customers.

GO Health club Springwood or any of the clubs...Beware when signing up to this gym, make sure you take the contract home and read everything... Legally they are meant to provide you with a copy of your contract on the day of signing, this never happened to me after 2 days of not receiving anything I wrote to them asking for my contract as i wanted to cancel the membership, they do this so your cooling off period of 48 hours goes past. Im still trying to cancel the contract but they argue my cooling off period lapsed, they dont take any responsibility for negligant staff or do they simply train them this way???? sales tactics, their happy to take your money though and send you to a debt collector!!!!!!

Been at Hardcore for 17 years, It has been the best place to exercise and network with people. Its a fully equipped gymnasium with all the free weight and pin loaded equipment you can ask for.

My son has been going to this gym for a while now and he has nothing but good things to say. The guys are really friendly, always ready to assist and answer any questions, happy to recommend products and training programs. The only downside is that he is obsessed with the gym haha

I have recently completed construction on my house with your company. I would just like to say thank you to the summit team, specifically Jon Rees my build supervisor and Justin Bryannt and Isabella Carr at pre-start for all their efforts and guidance through my first house build. Through the building process I was pleased with the high standard of service and construction carried out on the property. I have many friends in the building industry who would walk through the house at various stages to inspect the workmanship and comment on the quality of the work being done, along with the cleanliness of the site. Any concerns or queries I had were quickly addressed and resolved. I work away and Jon was able to wrap up the completion of the project ahead of schedule so I was able to be present for the final inspection myself, which was of great comfort as I would be away for the next 28 days. Once again thank you and please express this to Jon and Isabella on my behalf, I will recommend family and friends to consider summit as their builder in the future.

Just wanting to take the time from my end to say thank you to the Summit team for the overall experience that I have undertaken of the past 10 or so months building my new home. Basically when I made the first enquiry I received a phone call from sales consultant Natalie Scott the day after my initial email to New Generation Homes. Which was phenomenal and really put me in the mindset to go with New Generation Homes as I had made similar enquiries with other builders in Perth and didn't get the same initial customer service with responses weeks and even a month or so later. Going through the selection process for the first time and by myself it was a little daunting as I couldn't really put a picture as to what I was selecting and on completion a couple of the selections that Cerys recommended really turned out to be a winner. (bench top selection for the kitchen, paving colour for the driveway and surrounding the house and little details regarding the bathrooms). Her availability via email after hand over of keys is something also that was much appreciated Finally when meeting Brendan and starting the construction process he basically kept me at ease with the overall schedule of the build with his weekly updates and keeping in touch when I had a query or two along the way. It made the process seem quicker because It made me less inclined to go and visit the property as frequent as I may have without the consistent feedback/schedule updates. Once completed and the initial inspection completed by myself there was very minimal corrections that need to be made just a couple of touches which shows me the quality of the overall work. I advised Brendan that I have spoken to work colleagues plus family and friends who all could not believe the quickness of the build but more importantly my description to them the quality of the work . I know of a couple of people who will be looking to build in the next 6 or so months and they most likely will look to be building with the Summit Group. Overall the house design/colours have come up great considering the block is only 400 sqm and I was limited in what I could do on that size. After hand over i have applied some additions, landscaping, fencing and the finished product feels like a home. In the 6 months from handover Cerys was great once again with any queries i may have had and pointing me in the right direction regarding contact with the maintenance team .. A few minor defects were corrected in a quick and smooth time frame by the Maintenance team also. Rob was very helpful in explaining why a minor defect may have occurred regarding my situation (minor grout issue). I waited 6 months after handover before making this review as I felt the 6 months after handover were just as important and the customer service could not be faulted. Thank you from one satisfied client Regards Raf Z

The build was managed wonderfully, from our design stage with Joanne to our handover stage with Nick. Everyone provided great communication. We had issues with our broker and securing our finance in a timely manner, and as soon as it was approved, Sarah pushed us into the build as a priority client and the house was built very quickly. The cost was on par with what we had estimated at our design stage and we were able to build a very affordable first home, with the little luxuries we wanted, such as a free-standing tub and walk through master robe without breaking the bank.

We met Kristen a number of months prior to us actually signing up with Hickenbothams. We had some trials and tribulations that prevented us from getting to the start point but no matter what Kristen was there for us and this set the tone for our relationship throughout or build. Kristen is a 'no-crap' type of person but within a gentle and kind wrapper. Once we decided on the house, we wanted we sat down with Kristen and talked over our plans and what we wanted to do. For those who have been through this bit you will know is daunting at best, but Kristen was right there no matter the dumb question or design idea on my behalf. In the end she helped us make some very very smart decisions which today we reap the rewards of. We had a bit of an unfortunate experience during our build but one again Kristen was right there in our corner getting things sorted out. Don’t let her pretty looks deceive you, she stands up for her clients and will do whatever she can to get a satisfactory outcome for you. Kristen does her best to make sure when she is doing your initial quote that she is as accurate as she can be to prevent any 'bill shock' down the line. Her specialty is making sure your footings quote is as close to reality as possible. She was that good that ours was only $7k more than her estimate. In a $250k build and without an engineer’s report, that’s pretty bloody good in my book. Even once we had our keys and we were moved in Kristen kept in contact to make sure everything was working out for us. Her customer services skills are hands down some of the best that my wife and I have experienced. When you are building your forever home having Kristen in your corner really makes the journey a pleasant one. If you want the same experience, we did make sure Kristen Williams is your Building Consultant.

After several issues we had with the house in the past years and every time we’re being promised that they’re going to do something about them, our three year old house started leaking water from the roof into the toilet and through the fan for about a month and that’s every time it rains and the floorboards started to move and get separated in the living room next to the toilet, we called Englehart homes to come and have a look and they couldn’t figure out what the problem is and told us to call when it rains so we can come and have a look when it happens. They fixed the roof though but they weren’t sure if what they did fixed it. And apparently rain damage to the roof that they make is not included in the warranty and they asked us to go through our insurance. Now the insurer and the contractors are fixing the issue and we’ve been told that it has been happening for more than a year and they had to remove all the plasters from the walls ,all the floorboards in the living area and the tiles in the toilet, put the cabinets and fridges outside and trying to dry the moulds that’s been leaking For more than a year between the walls and floor and it’s been a disaster. Not to mention when they built the home they have used one layer of glue on the floorboards to save money or something I don’t know, also the contractors had to remove the tiles in the toilet and it hasn’t been waterproof, the pipes in the garden does not flow the water and all the water goes under the house. The insurance company has given us a hotel but the problem is we can’t take our dogs with us as it’s not pet friendly and that’s been another issue because the weather getting so hot and dry and of course not gonna rely on just a review.

My wife and I would like to acknowledge your Construction Manager for his efforts last Saturday. I had spoken to him during the week with regards to our front door that we were unable to lock. His professionalism and genuine care for us as clients was very much appreciated and proven by the fact that he came to our house expecting to fix just the front door but stayed on to attend to other minor items. This is an example of the service Lucas Morris provided us throughout our entire building phase, building our dream home was very important to us, exciting as well as at times daunting. We made numerous changes and were supported by the Lucas Morris staff in a caring and patient manner. Lucas Morris attention to detail was excellent we felt at all times that our home was their home. Once building was completed, the staff were still on hand to provide us their service to attend to any maintenance concerns. We are very proud of our home and have Lucas Morris to thank, we can't recommend them highly enough.

I came home yesterday after three months overseas to a plumbing nightmare. From the first phone call to Rustic Plumbing the nightmare went away. Adrian was on time, super helpful and did a great job. I can highly recommend these guys. Outstanding, thank you!

We had sewerage backing up suddenly on a Saturday morning...guests arriving for lunch at midday...numerous calls and messages to other emergency plumbers... Rustic were amazing... fixed before guests arrived...they shuffled jobs to get to us early. Recommended further work...60 year old clay pipes...which we went ahead with. No one likes spending lots of $$$ on underground pipes...but the alternative is not appealing..all fixed great job and service...charming company to do business with. Thank you.

I called for a plumber yesterday, the reception stuff where so nice, the service was so fast and the plumber did an excellent job. I will be using everlast plumbing for all future plumbing work needed in my property. Highly recommen to use

I call for plumber and they come very fast. They fix blockage at very good price. Terry the plumber who come out was very lovely man. I will call Everlast again if i need plumber

I had ordered a beige jumper and was contacted but one of your staff saying that there wasn’t any beige left but she could change it for a black. But when the jumper cane it was green, not black. I was a little disappointed!

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I've been using GapCap for over a year now and they have proved to be a great asset to our business. As most business owners will know, you can spend a lot of time chasing late payments and this can be time consuming as well as stressful when the bills wont wait, using GapCap allows us to get 80% of the money owed to us upfront / on delivery meaning less disruption to our cashflow. The team are very helpful and I've even got my account manager Tom on WhatsApp and he replies day and night. I'm fully aware that there are other factoring companies out there, some of them might offer a lower rate but many of them have monthly fee's and also insist that you put all your customers though the facility. With GapCap there are no monthly fees and you do not have to put all your customers through them so it is a much more flexible facility on the whole. And the interest / fee's are somewhat negotiable depending on the amount your customer spends so really you can't go wrong. Already recommended to others and will continue to do so! A+++

We've been working with GapCap for about a year now. Always excellent service, they're a very efficient and helpful team.

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