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4 Reviews
4 SmartReviews Score
Recent Reviews
I still haven't even received a tracking number and my order was placed on the 20th, it is now the 29th. It says online 3-10 days delivery. I went into the Keighley Store and spoke to Linda who was very helpful but she said I couldn't get a refund without the tracking number or without the items themself to refund. When I discussed my concern Via email on the 23rd with a Debbie I got a rather partranising "we're not even open on the weekend" back and that the pillows I'd ordered weren't even in stock! Why did it not state that online then!? If you do not have an item in stock you can't possibly sell it to someone. I am incredibly disappointed in my experience online as I have used your store many times and haven't had a problem. I used online as I recently had a baby and I thought it would be an easier option, clearly not.
Poor
3 years ago
My wife and I were shopping for curtains in the Scarborough branch we were served by a lovely lady called Carol we saw the curtains we wanted but they were out of stock she said she would order them in and get them delivered to us in blackpool the tie backs were late in coming in so she phoned me to let me know Carol is an absolutely brilliant employee and it made my shopping experience even better good old fashioned service
Excellent
4 years ago
19 Reviews
3.7 SmartReviews Score
Recent Reviews
This is the second of two orders I made totaling over 100.00. My daughter in law who I purchased the table runners for was diagnosed with Hodgkins Lymphoma and to make a long story short, we had to make some changed in the wedding and needed to return 3 red table runners and place an additional order for a diifferent color. I was denied the return and was forced to place an additional order for the changes and had to pay full price for all shipping. I realize the policy for returns needing to be new unused and still in original packaging which is what I have but now I am stuck with table runners I can't use and had to pay almost as much for shipping as the items cost me to get the ones that she needed. I have two more weddings coming up that I'm helping to plan for clients and due to this issue will not be using tablelinendirect.com for anymore of my linen needs for my clients. I realize I just started using you when I had to purchase for my own son's wedding but I also do wedding coordination and am looking for a company to help supply my table linens. In the future it would be more beneficial for me to pay a higher price for better customer service than I received from your company
Poor
3 years ago
I ordered my linens one day and received them the next!!! And that was regular delivery.. The quality is TOPS!! Gorgeous sequin and polyester table cloths were more than I expected!! Will order more once they stock back up...
Excellent
3 years ago
5 Reviews
2.5 SmartReviews Score
Soft Linens
Recent Reviews
I purchased two sets of 600 thread Egyptian cotton sheets. First let me say that the sheets were made in China, and if they are 600 thread sheets, then the math in China is a little fuzzy. I have some 600 thread sheets that I purchased locally, and let me tell you I can really tell the different between them. Bottom line do not buy these sheets unless you just like really thin high dollar sheets. I would never buy another set.
Bad
3 years ago
maallen60
Royal plaza is textiles mfg and I have been buying and selling their products for more than 5 years. Super solid company with quality products
Excellent
3 years ago
Allen67675