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Fireplaces & Stoves
Fireplaces & Stoves Top rated businesses in the Fireplaces & Stoves category
2 Reviews
2.8 SmartReviews Score
Recent Reviews
Ignite stoves a company to avoid. I had a very bad experience with them to build a fireplace in my lounge which tool 7 months instead of 2 weeks like they proposed. Below are the following issues I had with them: - 7 months delay ( always apologising) - plasterer destroyed wall paper and poor job - Christmas and new year not able to enjoy our living room because of the mess - Destroyed paint job installing the glass shelves - bottom mould board not refitted - marble a line from top to bottom and not flush also gap is noticed!!!
Bad
3 years ago
Purchased a new gas double oven it broke within 6 weeks sent engineer to fix it said it was the electronic control unit but it broke again after 8 weeks same thing broke electronic control unit again sent engineer to fix it but it broke again with the same fault by now I have spoken to the company about replacing the unit as it was clearly faulty but was told no I can't have a new unit as they intend to keep fixing it when it breaks down until the 1 Yr warranty runs out then the repairs will be at my expense needless to say after 1yr it broke again then I scrapped it and bought anorhwr brand had no problems with the new one so Stoves ended up losing a loyal customer as all my previous kitchen appliance purchases were from Stoves greedy companies like this will always lag behind those that stand behind the products they sell
Bad
4 years ago
2 Reviews
3.4 SmartReviews Score
Wirral Fires
Wirral Fires delivers a wide array of fireplaces fires and stoves to suit your needs at the heart of the Wirral in Ellesmere Port
Recent Reviews
Needed a replacement fire battery. Staff member on the live chat very knowledgeable and helpful answering my question about compatibility with the fire connection and about return policy if necessary and cost of return. Ordered around 2 pm, email about 3.15 pm that item had been shipped. Arrived next day. Works perfectly, just the type of battery I wanted at around half the cost of a generic battery. Excellent service.
Excellent
3 years ago
We bought our fire with this company in November 18 and it was installed by Alan. In March 19 our fire ignition broke long story short it was Alans fault as he had not made the whole for the fire big enough. He blamed Wirral fires and Wirral fires blamed him. We have had no fire for nearly three months. Customer service is shocking and I would not recommend this company. Be wary.
Poor
4 years ago
2 Reviews
3.8 SmartReviews Score
Installaflame
At Installaflame we specialise in supplying quality gas fires Crystal Fires Eko fires electric fires cast-iron-fireplaces stoves and fireplaces suites throughout the UK to your requirements and styles we supply Mantels and Fire Surrounds in a variety of materials and finishes
Recent Reviews
I had spent months trying to get parts for my baxi fireplace with little success until I came across Installaflame. I read some of the reports about the co, and two very bad reports interested me but the response b y the company interested me more so I contacted the company with the view of placing an order after only a few minutes on the phone to a man called Eric it was obvious he knew his subject so I placed my order. The parts were delivered well within the agreed slot. The delivery driver was an expert on the particular fireplace and came into my house to make sure that all parts were correct. Not only that but the costs of parts quoted was less than half of other suppliers. WHAT A RESULT
Excellent
3 years ago
Bought a fire surround of this site a couple of weeks ago I would just like to say thank you for such a good advice and help I received from Mr Eric Brown would not hesitate to recommend his site to my friends thanks again ...
Excellent
3 years ago
4 Reviews
4 SmartReviews Score
Recent Reviews
Initially I was over the moon with the stove and the customer service however a few days on and we’re still missing a part, the doors have seized on the stove so we can hardly open and close them and customer service seem to have vacated the building ! ?!?! We really don’t want to leave a bad review but feel we’ve been abandoned !!!
Poor
3 years ago
This review is affected by the customer service of the company rather than the product. We bought the Garden Fiesta fire and have been very pleased with it, though the black paint started bubbling and peeling after only the second lighting. The fire is very robust though so it should be a long term investment. My dissatisfaction was in the customer service. I was given three additional dates for delivery after the original date given by the company was missed. On each occasion I had to do the contact to the company. When the fire was delivered the Pizza stone was not included and again I had to contact the company and had to chase twice to get it sent. The additional flue pipe also was not delivered and I had to contact them 4 times until in the end I asked for the money for the flue to be refunded - to which they responded within 12 hours with a prompt refund. I understand that COVID has affected the service but there is no excuse for not contacting a customer or responding to polite requests. Also, the only means of communication is by a 'Live-chat' line that is actually an email - there is no-one at the other end to respond. They do not accept phone calls or email. A crazy way to operate. It appears this experience may be unusual from other reviews, but for me it was very poor and tempered the pleasure of the fire.
Bad
3 years ago
2 Reviews
3.6 SmartReviews Score
Recent Reviews
These pans are lightweight, easy to use and to clean. They look good too! The box they arrived in stated the weight was 6kgs overall. I have followed the instructions of washing and drying them, and conditioning them with a little oil removed with some kitchen roll. The handles have a nice, comfortable grip and I'm now looking forward to using them on a daily basis.
Excellent
3 years ago
I bought a gas fire and fireplace from Focus. Their product knowledge appeared to be good and the wide choice in their showroom made us pick this company over others we had visited. I was disappointed to find that my fitted fireplace had many 'natural' marks in the stone which I found unsightly. I believe that the level of marks on the one in the showroom model should be representative in colour and number to the ones that the customer will receive. I understand that natural products have natural marks but mine also had four large blotches caused by staining from the water used and one 'thumbprint' which nobody seemed to know what it was. I am amazed that this fireplace was thought to be acceptable when examined before fitting and when actually fitted, in my opinion quality control is poor I recommend that any future customer examines each piece of stone before it is fitted. Focus replaced the fireplace but there has been no courtesy call to ask if we are satisfied.
Poor
4 years ago
11 Reviews
3.6 SmartReviews Score
Recent Reviews
I ordered and paid in full for a small wood stove (65lbs) and accessories on Nov 10 (Happy USMC Birthday to me) I received the accessories in a timely manner but have yet to get the stove. . My order status shows “Completed”. Strange right? For over 3 weeks I’ve sent out 7 emails and left 3 voice mails. Every call has went straight to VM where the reps message states we are more likely to respond to emails. I’ve basically been ghosted for a bad date I never had. I have asked for a ship date or confirmation of my order as incomplete. I Aldo stated if neither can be gone please refund my money. It’s hard to get a refund from an organization that doesn’t talk to you. Not sure what my next steps are but from all appearances this is beginning to look like fraud which goes across state lines.
Bad
2 years ago
I am a contractor that needs a variety of chimney parts when involved in various building products. I've been using Shop Chimney for several months now, and they carry every item I can possible need. They also have a customer service number, allowing me to amend orders if my building plan changes. Overall, a 10/10.
Excellent
3 years ago
2 Reviews
2 SmartReviews Score
Recent Reviews
I ordered three dumper bags of topsoil. They arrived on the designated day and were exactly as expected. Good quality soil - no stones or clay or rubbish - and the driver was very helpful. Great!
Great
3 years ago
Web site is another confusing coal web site designed to get you interested with good prices, but 'out of stock items' which are still 'out of stock' 3 months later and apparently I now discover are being discontinued! If you don't do it, remove it from the website!
Poor
4 years ago
2 Reviews
2.3 SmartReviews Score
Fireplace Blower Outlet
Here at Fireplace Blowers we offer you quality fans at an outlet price Order one today to FEEL the Fireplace Blower difference Our fans are guaranteed to fit fully assembled and require no tools for installation
Recent Reviews
I place an order for a magnetic thermostat-sensor switch with FirePlaceBlowerOutlet.com on October 15th through their website. Because it was a low dollar item I did not do much checking regarding their reputation. I receive immediate confirmation that they had received my order, but five day later there was still no confirmation of shipment. When I emailed to find out when the item would ship I was informed that their postage meter was down but it would ship the next morning. I receive the thermostat-sensor switch 5 days later in a priority mail envelop. I installed the switch right away and turned on the fireplace waiting for my existing blower to turn on. When the blower did not turn on after about 5 minutes I check the switch and found that the magnet designed to hold it in place had separated from the switch. I contacted them again to tell them about the defective part and this time they got back to me with in a couple hours asking the type of fireplace I had. After responding I waited another full day and then sent another email letting them know I wanted my money back because I wanted to buy from someone that actually cares about doing business on line. Another day passed and I received an email telling my they were crediting my account minus the $9 dollars shipping. I can understand with holding the shipping if I ordered the wrong part or decide I don’t want it, but I take issue when they send a defective part that does not work. I told them I would return the part if they want to pay to ship it back. I finally ended up contacting my credit card company to dispute the changes.
Poor
3 years ago
They claim they will refund the cost of the fan, but I'm still at the $16 shipping from them and another $16 shipping back to them. So they're defective part cost me $32.
Poor
3 years ago
1 Review
3.8 SmartReviews Score
Recent Reviews
I purchased a Gas Fireplace in April,2018. Arrived with damaged front door. TERRIBLE CUSTOMER SERVICE!!!!!! I was promised replacement parts, never happened. I requested a return and all I got was LIES, LIES, LIES. I now turned it over to my Credit Card Company. This is the worst company I have ever dealt with.
Poor
3 years ago
5 Reviews
3.6 SmartReviews Score
Ethanol Fireplace Pros
Free Shipping and No Sales Tax on all Ethanol Fireplaces from EthanolFireplaceProscom We offer a huge selection of wall mounted floor table and burners
Recent Reviews
I was looking for the best ethanol fireplace online which I will have in our dining area. And I saw the wall fireplaces from Ethanol Firepalce Pros. I got interested and contacted their staffs. They were very accommodating and friendly, and I managed to buy the design that I wanted to have right away. Their free delivery is very impressive as well! I will surely recommend this business with my friends and family.
Excellent
3 years ago
It was the first time I bought their product, and I was very surprised that the people who assisted me are very helpful and always ready to answer my questions about fireplace. They perfectly know what you need. And yes! Their product is the best. I am happy with the wall ethanol fireplace that I got from them. It's very easy to use, comfortable and elegant.
Excellent
3 years ago
4 Reviews
4.2 SmartReviews Score
Wood Burning Stoves Harrogate Leeds York - Ignite
We proudly supply install some of the greenest woodburning stoves in the world We install throughout the York Harrogate and Leeds areas
Recent Reviews
Darren and his team recently fitted a new stove at my home. Ignite were first class from quote through to completion of the work. Darren explained everything and all my questions were answered. The old fire place needed total removal there was no need to worry dust and dirt were kept to a minimum.Darren and his team just got on with it in an efficient manor. The stove was fitted with out any difficulties to an exacting standard.Very pleasing i would highly recommend. Stephen
Excellent
3 years ago
If you are thinking of getting a log burner look no further I don't often give 5 stars ✨ but in this instance they deserve it, I can not recommend ignite highly enough Darren for his knowledge and customer service and Mark and Andy for there workmanship. My log burner is absolutely fabulous I am so pleased I went with ignite. The reviews speak for themselves there a very professional company and fantastic at there job.
Excellent
3 years ago
6 Reviews
2.9 SmartReviews Score
Recent Reviews
first time using gasfire.co.uk but it wont be the last.Helpful staff,goods delivered on time and the best price we could find anywhere. Dont be afraid to give this company a try you wont be dissapointed
Excellent
3 years ago
I ordered an electric fire from them as the guy who was going to fit it said it was a better price than he could get. The fire was delivered very quickly in perfect condition within the one hour slot I was informed of. Excellent service all round, highly recommended.
Excellent
3 years ago
8 Reviews
4.5 SmartReviews Score
Marble Fireplace
Buy direct from Designer Fireplaces factory based in Birmingham in the UK with free nationwide delivery Find out more about the UKs number 1 fireplace manufacturer according to Trustpilot View a large range of quality fireplaces made from Spanish and Italian marbles Order your new marble fireplace now
Recent Reviews
Very pleasant to deal with good communication fire place and fire are excellent quality would highly recommend
Excellent
3 years ago
We had been looking to order a new marble fireplace for sometime and have visited several specialist showrooms nearby in East Yorkshire and we were at the point of ordering when we came across Designer Fireplaces in Birmingham 120 miles away We were very impressed by the items on offer on line but initially a little dubious as not being able to visit them and we needed our new item to be a bespoke size Despite this we sent an enquiry to Mick and Pete and eventually placed an order What a find their prices the quality the service the attention to detail is absolutely outstanding they can’t be faulted in any way There are lots of bigger companies who could learn a lot about this company If you had any doubts about using Designer Fireplaces then don’t save yourself a lot of money and receive the best possible service including their recommended installer
Excellent
3 years ago
4 Reviews
4.1 SmartReviews Score
Gas Electric Fireplaces Gas Logs Outdoor Living Solutions
We carry a huge selection of vented or vent-free gas logs an extensive selection of gas or electric fireplaces products for outdoor living including furniture and much more
Recent Reviews
You agent that I spoke to was very helpful and kind o greatly appreciated her help and was very professional she was a great help.
Excellent
3 years ago
Ordered and paid for purchase online two weeks ago, was supposed to be delivered last week. STILL have not received and it’s holding up all the other work at the house — all work has been on-time up until I ordered from this company. Cannot reach anyone to find out where the heck my order is or if I’m even going to get it. Next step is to file a claim through my Visa card.
Bad
3 years ago
4 Reviews
3.7 SmartReviews Score
Recent Reviews
Good selection of fires and fireplaces although they didn't have the one we wanted in stock and we had to wait two weeks for it to be fitted.
Great
3 years ago
We hired Phil to remove an old vintage wood burner, open up the covered fireplace and install a new wood burner with hearth. The quality of the job was excellent and the whole team were very courteous throughout their time in our house. I wouldn't hesitate to recommend him.
Excellent
3 years ago
4 Reviews
4.4 SmartReviews Score
Cast Fireplaces
Cast Fireplaces Sell Fireplace Packages Surrounds Stoves And Other Fire Products At Discounted Prices View Our Huge Range Of High-Quality Products Shop Online
Recent Reviews
Got my new fireplace end of November 2019, fantastic service, many thanks to Mark Adams for all his help. Arrived on time, It looks fabulous. Would definitely recommend.
Excellent
3 years ago
First class service and beautiful products 5*
Excellent
3 years ago
7 Reviews
4.5 SmartReviews Score
Celtic Timber
UK Leading Supplier of Oak Beams for Fireplaces Mantles and Fire Surrounds Largest Collection of Barrels in the UK and Handmade Furniture Specialists
Recent Reviews
Wonderful piece of oak, received in a few days with no extra charge to Northern Ireland (unlike some competitors who wanted to charge me an extra £30 for the benefit). I also had a small request which Ian sorted straight away. Couldn't reccommend them highly enough.
Excellent
3 years ago
Efficient service and delivery, but timber mantle piece slightly damaged in one corner (possibly by less than careful delivery driver?). Looks good installed.
Great
3 years ago
2 Reviews
3.9 SmartReviews Score
Climatizzatori Pompe di Calore Stufe a Pellet Stufe a Legna
Vendita stufe a pellet e stufe a legna condizionatori scaldabagni Pompe di Calore Aria-Acqua Climatizzatori commerciali
Recent Reviews
Deliver in 5 days! Nice price!!
Excellent
3 years ago
Best prices, delivered on 5 days in NL.
Excellent
3 years ago
2 Reviews
3.3 SmartReviews Score
Recent Reviews
I have placed two orders with dynamite buys for wood stove pipe and supplies and the results were dynamite. The technical help was great, the order was processed correctly, all items came as ordered and undamaged and the invoicing and email status from them was complete! What more could you ask? I give these guys ***** (5 stars) and highly recommend them. Thank you dynamite buys!
Excellent
3 years ago
Thank you Dynamite Buys! My contractor had arrived to build my outdoor kitchen. It was time to go to my local retailer to purchase a Fire Magic A540i grill. Imagine the horror when I learned that my grill had to be ordered and would take 4 weeks to ship. I was told that if someone had said they can get one sooner than that would be lying to get my business. I stumbled upon Dynamite Buys on the internet and called to speak to a salesman. He told me that they had the grill in stock and when I could expect to receive it. I was a bit skeptical but had no option but to order one. I placed the order on a Monday and received it by that Friday. Not only did Dynamite come through just as they had promised, I saved almost $600 in the process( including not having to pay sales tax). I'd like to say once again THANK YOU and I highly recommend Dynamite Buys to anyone.
Excellent
3 years ago
1 Review
3.9 SmartReviews Score
FIREPLACESRUS
Discount prices on Fireplaces wood stoves gas stoves grills gas fireplaces and fire pits electric fireplaces
Recent Reviews
Purchased a hearth pad and have never received it. We have contacted them through email and on the phone and the last they told us it was in transit. They have since stopped taking our phone calls or responding to our emails. They have stolen over $400 from us.
Bad
2 years ago
1 Review
4.1 SmartReviews Score
Recent Reviews
1 Review
4.5 SmartReviews Score
Charnwood
Charnwood wood multi-fuel stoves are exceptional British made stoves designed to the last and built to the highest quality Heat your home with Charnwood
Recent Reviews
Ordered the items on the evening and they arrived the next day.
Excellent
4 years ago
1 Review
4.1 SmartReviews Score
Recent Reviews
1 Review
4.3 SmartReviews Score
Recent Reviews
On line advice regarding best buy for the size of a 30x20 room... excellent service, prompt delivery, and a brilliant choice of log burner which hasnt gone out in over 20 days!!! Again they even advice how to stoke thr burner... amazing price.. i couldnt be happier
Excellent
4 years ago
2 Reviews
3.3 SmartReviews Score
Recent Reviews
Very poor customer service. Made 3 separate orders, not one of them was correct. Items missing in 1st order. Black Flue pipes sent instead of Stainless in 2nd order. Wrong flashing sent in 3rd order. Waited for a week for wrong items to be collected, then 2 weeks for them to refund items. Nobody rings you back. Would never use this Company again. Hopeless. Find another Flue Supplier would be my advice.
Bad
3 years ago
Ordered flue for 2 jobs On Friday and was told could be Monday but would be Tuesday which was fine as I had expressed I needed the items by Tuesday .Then on Wednesday when nothing had arrived I phoned and email until finally got hold of somebody to be told only half my order was coming and the rest might come the next day .They never bother to contact me to let me know so I then could have made other arrangements, instead just waffled on about it be someone else’s fault. Rubbish service will never use again
Poor
4 years ago
3 Reviews
4.2 SmartReviews Score
Recent Reviews
Ordered a gas fire but had a problem with the delivery so missed our gas engineers slot. When we came to install the fire we found we had the wrong size flu. Flames refused to take the fire back or change it as we were over the 14 day returns period. We have more fires to purchase for our other cottages would never use Flames again as their customer service is rubbish. All seems great until something goes wrong!
Bad
3 years ago
Brilliant service, we got loads of advice over the phone before ordering and they two gentlemen we spoke with were never pushy. Our new fire came when we were told it would and it was in perfect condition. Couldn't fault them.
Excellent
3 years ago
4 Reviews
3.9 SmartReviews Score
Recent Reviews
Bought on Wednesday arrived on Saturday brilliant delivery man put in kitchen much cheaper than others Brilliant service many thanks
Excellent
3 years ago
Order confirmed on a Friday and delivery the next day. Very pleased.
Excellent
4 years ago
14 Reviews
4.6 SmartReviews Score
Regency Fireplace Products Gas Inserts Wood Stoves More
Regency manufacturers high quality gas inserts wood stoves and everything in between Proudly built in North America for over 40 years backed by industry leading warranties At Regency its more than a fireplace
Recent Reviews
Glass on stove does not stay clear. With damper on stove wide open the glass still gets gray haze. Put damper in halfway and glass gets black. Wood is three years old and covered. I’ve given up on cleaning glass.
Poor
3 years ago
I love my new wood stove. It is very efficient. it looks so much better than my old stove. I burn less wood and the house heats up faster. Now, with the glass door, i have the ambience of a fireplace with the efficiency of a wood burning stove. Thank you Regency. Thank you Earthlab.
Excellent
3 years ago
2 Reviews
3.4 SmartReviews Score
Varmekonomi AS - Din ildstedsforhandler
Hos Varmekonomi kan du realisere peisdrmmen Vre kvalifiserte fagfolk hjelper deg hele veien fra planlegging og veiledning til leveranse og montering Vi leverer merkevarer fra Jtul Dovre Nordpeis Planika og Scan
Recent Reviews
God service og faglig dyktige. Vi liker samarbeidet, så skulle ønske dere hadde samme produktene som Varmefag. Tydelig at arkitektene har lagt sin elsk på spesielt brunner og rais, mulig dere kan gjøre et stunt på fronten.
Great
3 years ago
Meget behagelig montør. Rask og effektiv. Pent arbeid. Peisinnsatsen passet flott inn i gammel peis. Har "prøvefyrt" i peisen og den virket slik vi håpet. Kan absolutt anbefale firmaet til venner og bekjente. Mvh Stein E. Haugland
Excellent
3 years ago
41 Reviews
4.1 SmartReviews Score
Woodland Direct
Shop online for fireplaces fire pits accessories much more at Woodlanddirectcom Check out our huge selection of indoor outdoor fire products today
Recent Reviews
Donavon Rigel at Woodland Direct was absolutely great. He was TRULY an amazing communicator and was very thorough in explaining all and was very prompt to respond. I am a seasoned Reno enthusiast but have not yet dabbled in fireplaces.... I could not have asked for a better experience. Ask for him when you call in - he will guide you through and hold your hand through the navigating process.
Excellent
1 year ago
This is the first review I have ever gone out of my way to write about a company. It has been incredibly painful experience and felt the need to share. We ordered from them back in august. Provided the measurements and were assured it would fit our system. Paid someone 300 dollars to come out and install. It did not in fact fit. Sent emails, called left messages, no responses. If they did respond action was never taken. We were assured we'd get the new item in time for the holidays. Finally got a hold of them when it was coming up. Order never got submitted even though we were assured by multiple people. Finally received 6 months later our second fire ball set. They ordered the wrong color. We had to return again another very painful experience. Then third times a charm- again after weeks of us following up finally re ordered the right system. Just had someone come out (another 300) for them to tell us the item was faulty. 9 months later- no resolution, no action, no apologies, and 600 dollars poorer than we started from originally (again no offer for discount based on monies spent to their mistakes). I work in customer service and very understanding of our current environment. My husband and I have had to take turns following up and sitting on hold because it has taken up SO MANY HOURS out of our life to try to get this resolved. There is still no resolution- we have been told now after calling again to submit an email request. No faith this will ever reach resolution. Save yourself the headache.
Bad
2 years ago
2 Reviews
3.6 SmartReviews Score
Wood burning stoves Manchester Woodburners salford log burners lancashire HETAS installers Manchester Chimney liner and flue pipes
Wood burning stoves Manchester the best deals on log burners Multi fuel stoves We also sell flue pipes twin wall and chimney liners and everything to install Call 0161 743 9567 Quality stoves and installation kit
Recent Reviews
Used this company's website to buy a wood burning stove, got a great deal and they were really helpful with all my daft questions since i had never had a wood burning stove before! They are really nice people, service was really good, and i used them after a friend had also bought from them and recommended them to me.
Excellent
3 years ago
Im a HETAS installer and chimney sweep, I installed on of these stoves and it twisted on first lighting and the bloke on the phone was blaming everyone and everything including me (been installing for 20 years with no problems) I also see these stoves when sweeping and I would say Run away and buy a decent stove!!!
Poor
3 years ago
10 Reviews
3.9 SmartReviews Score
Electric Fireplaces Plus
Electric Fireplaces Plus is your source for premium quality electric fireplaces fire pits and outdoor furniture
Recent Reviews
We purchased the Dimplex Revillusion and we couldn't be happier. We knew we didn't want to go gas fireplace bc of the costs. But it was difficult knowing where to start with the electric options. Tyler was an amazing help! Made a very daunting purchase very simple and easy. He explained everything that I asked, every time I had questions. And when I was finally ready to purchase, he helped get me the best price out there and just made the whole transaction quick and painless. Thank you Tyler!
Excellent
3 years ago
Victoria Meunier
This was unfortunately the worst customer support experience I've ever had. Electric Fireplaces Plus made a mistake with shipping too many tables and I had to reject the delivery because I didn't have any space to handle the 400 lb pallet they accidentally sent. The customer support agent who spoke to me was hostile, aggressive, angry, insulting, and unreasonable in yelling at me about it. I couldn't understand why he reacted in such a hostile way when their company was the one that made the mistake & I can't help that I don't have space to store their mistakenly sent pallet. I ordered the same item from another company and they were wonderful in working with me on the delivery. In addition, they still haven't refunded me for the returned table.
Bad
3 years ago
G. A.