Home Furnishings

UPDATE: We talked to the store manager (which he also said he isn't the store manager when we talked to him over the phone) and challenged him on that claim when we visited him at the store that same day and he slammed his business card in front of my wife and I. I told him he is incompetent for just knowing about the problem -first he said within this week - then he changed it to "really just today". This has been an ongoing problem for more than a month and his excuse for not knowing was because he was on vacation last week. I told him he was incompetent for not knowing which he replied that his staff is incompetent, his company is incompetent, BUT he most certainly is not incompetent. I have it all recorded on video which will be made public soon. We asked him to call his regional manager because we cannot trust his words - we have been promised both verbally and in writing with manager's initials on paper - but he refuses to do that. We told him that because we have to wait on a 4-hour window for our things to be delivered, we have to take a day off to meet the delivery driver at the house but both times they delivered the wrong items. It's been over 2 months and I still don't have my complete set. Can someone please get this right? I ordered the Belmar bunk bed with full storage steps. I have the bunk bed but still don't have the steps. Twice they've delivered incomplete items. The customer service department told me that the store location keeps on putting incomplete SKU. Twice I've taken the day off of work because of the 4 hour window of delivery and twice they come with missing items. Please get this right! And I'm sure they will get it wrong the third time because the manager could not understand me or the delivery driver trying to explain to her what i need over the phone. Here is what I need: I need the bottom half of the storage steps AND the flat side of where the steps will go. When facing the bunk bed, I need the flat side on the right, the right side. I have in my garage the top portion of the steps. I've been told before that they will just replace the whole thing and get it corrected that way but still hasn't happened. Please read all the Reviews of Rooms To Go to include the corporate reviews and the Better Business Bureau before purchasing at RTG. Our biggest mistake was NOT researching first before purchasing. The manager told us yesterday as well that we didn't have to buy at their store. Again, all of these interaction were recorded on video and audio. His name is John Lanier -the store manager but not really according to him Today

I bought 6 leather dining from them in 2010. Since they were for our formal dining room which we use only a few times a year, the tearing and cracking we saw were not from the usual wear and tear from use. Of the 6 chairs, 3 are in very good condition, but the other 3 shows cracks and tear at different locations on each chair. I took them to the store manager, and since the warranty was for one year, he could not do anything. But he suggested I send pictures and details to [email protected] I followed his suggestion and sent the pictures of the damage. All I got was a note saying that the chairs were out of warranty. I at least expected them to contact the manufacturer and see what they would do since the damages on the 3 chairs were from improper manufacturing and materials. If all Rooms To Go is going to do is consider the warranty date, then they don't need this special web-site for appeals. I recommend buying your furniture at Kane's which has a life-time warranty and has been cooperative on my purchases there.

After I placed my order, and one item was shipped they decided to let me know that the two other items were out of stock and it wouldn’t be shipped for weeks. I thought that was terrible customer service, and I’ll never purchase anything from this company again. They offered a refund, but I’d have to wait a week to get my money back to buy an item elsewhere.

Im always skeptical to order from an online store that Ive never dealt with before. TDF offered a VERY competitive price on the piece of furniture that I wanted so I went for it and hoped for the best. COVID-19 has furniture production and shipping times well behind schedule but even with that going on I received my order way sooner than was expected. I will definitely order from TDF again! Thanks guys!

Ordered a set of chair cushions on May 3, 2011 and as of May 30th they have not even shipped. Their customer service is basically non-responsive and when I did get a response the information provided was false - they said they would ship that day or the next. Don't expect them to care about the matter either.

I needed to get an umbrella for a party I was having in a few days. When I called to speak with customer service, they said they would be able to get my patio umbrella out immediately. They made everything very easy and the product came in time for the party. I was very impressed with the quality of the umbrella and was so happy it arrived in time! Great customer service and great products, I will definitely return to Patioshoppers again.

I ordered two strands of chili pepper lights. Arrival was very quick, and price was very nice!

I ordered the chili lights. Since I am in Canada I had them shipped to my mom in Arizona. They were received by her 3 days later. Unfortunately I will not be able to visit her until the summer to get them. I hope Novelty lights adds Canada to their shipping area soon as I see lots of other products that interest me.

I placed my order on 17 Dec 16 and it's 16 Jan 17 and my order still says processing. If I ever get my freaking order, I will never ever order from this company, ever again!

I placed an order November 9th, they took my money, now it is January 13th and I still have no bulbs, no refund, no communication whatsoever. Google now shows the location as "permanently closed" but their website will still take your money. All of their voicemail boxes are full so there is no way for me to get my money back. This company is dishonest and just horrible to work with

Hi Heidi, We just wanted to make comment about the INCREDIBLE and personal service ( which is very unusual nowadays) that your company has offered. When I first placed the order, only about an hour or so later, a lady rang us. I'm not sure if that was also you, but she wanted to explain that the rugs would not neccesarily be exactly the same size and explained why, because I had expressed when I purchased them that the rugs would be in the same room. I used to sell similar rugs in a garden store I had in Brisbane , so I was aware of that, but what amazing service to forewarn us. Then a few hours later we received a message that they were on the way already. We received the rugs yesterday, so extremely quickly. AND they are gorgeous and the colours were very accurately depicted in the photos on your site. Truly, allround it has been an exemplary shopping experience and I would buy again and recommend anyone else to buy from you. Thank you so very much for a lovely shopping experience ! Hoping you are all well and Safe during these unusual times,

Although my mirror took nearly 2 months to arrive, I was very impressed with Heidis customer service. She was very polite whenever I had any questions regarding my order. The mirror itself is absolutely amazing ???? was definitely worth the long wait.

Ordered fire alarms and account was charge $300 on 4/15/18. When not received by May 2nd I cancelled order and was promised a refund. As of May 30, 2018 refund still not processed by company. Filed credit card dispute.

all in all a excellent experience and one I would call on again when the need arises.

My wife was wanting a specific sized coffee able for our contemporary new build when she saw Tarzan Tables somewhere on line - now Abacus. As soon as she saw it there was only ever going to be one table for the house! We were wanting a specific thickness of table top to match oak stair treads elsewhere in the house and a specific size to fill the room we were building. From the very first contact Richard was extremely helpful and made it clear what our options were, and was able to size to our requirements perfectly. Despite some delays in the new build process the price remained as quoted and we eventually took delivery just before we moved in. To say it is a solidly built table is an understatement as nobody can even lift an edge. No drinks ever get get sent flying! It was a pleasure doing business with Richard and his team.

It took us approx 9 months to decide which table we wanted to order, the whole time Richard and John were very helpful. We even went to visit twice to help us decide, we now have our new coffee table and it’s really beautiful. The delivery guys were really great too.

I've ordered various types of glass from Middlefield glass over the past few years and have had nothing but excellent service and great product. Paul Pagliughi The Cabinet Shop, Inc.

I commissioned Middlefield Glass to design and make windows for my solarium. The finished project was beautiful. Middlefield Glass out-performed and exceeded my expectations several-fold. I'd highly recommend them. -Eunice Clark

I had excellent help to buy my Allay lamp. In the midst of the pandemic, when all of the world was dealing with interruptions to our usual procedures, the Allay team figured out a reliable way to get my Allay lamp to Canada.

The service has been fabulous, Winnie went out of her way to find a shipping service to post to Australia during COVID & then offered to refund the postage costs. I’m very happy with the service!

I ordered two enclosures from Luxor Outlet , then order was sit on my door step two days later. The enclosures were nicer than the one I pay 20.00 for at another place. Plus came with everything a person would need to install a hard drive in it. I will be doing more business with Luxor Outlet.

I visited Motte following a recommendation from a friend who had recently done her kitchen with them. I am very delighted with the outcome, i enjoyed the design process and the help they offered in picking everything out and the installation team are very friendly and finished the work to a high standard. I will definitely work with them again!

I ordered two boxes of rope light. They were supposed to be both warm incandescent colored however taking one out of the package, I received an LED one.

As a brick and mortar retail owner lighting is a key to merchandising our products...I used Direct Lighting's products in two of our stores. They have provided me with excellent service and their prices are great....I'm a fan and would highly recommend them!

I ordered long life (6 years) halogen indoor flood lights twice and within a month 2bulbs are out. Also 2 of the bulbs I received had defects on the screw socket making them very difficult to install. Would never order from them again, beware

I had purchased a small rug and after about a year it started to curl on the edges. I was told that purchasing the binding option would insure I would never have the problem. When I called the company after a year they told me they would not do anything but offer a 10% discount to get a new rug. If I had called them before the year they might have done something. However this problem started just a little over a year I owned the rug. They are a small company who does not stand behind what they sell. They even tried to sell me a non curling product!!! They are shabby and cheap. DO NOT order anything from them.

I ordered two rugs from Sisal Rugs Direct for my home. One was perfect, the other had a smell that aggravated my chemical sensitivities (even thought nobody else in my house could smell it!). Sisal Rugs Direct was incredibly helpful and understanding and took my rug back. I really appreciated them!!

Will always recommend the khazana after this purchase! They ran out of the original table I wanted but worked with me to find the perfect replacement (which was more expensive) and matched the price. So so happy with this new table, and a forever fan of the khazana!

The best place to buy mid century modern furniture! We own a tulip table and a eames lounge chair from the khazana, so when we needed new dining chairs we came back to the khazana. We are very happy with how the chairs turned out, they look great!

I purchased a bedroom set from Decor South on April 6th. According to the website, delivery would be about 15 days. I was told it shipped on April 16th - and payment was taken. I finaly recieved the furniture on May 23rd. I had contacted Decor South many times for updates on the delivery and they were very responsive. Jeff, from Decor South, responded to emails within hours and seemed to be genuinely sorry for the delays, he even gave me a discount due to the issue. On the other hand, I did have issues with the fact that I didn't recieve any updates unless I contact them. It was like the furniture shipped and they no longer provided updates unless asked. Wiseway, the in haul carrier, was awful and my furniture sat in NC and WI for weeks. Moral of the story - My furniture is amazing! I love it and it came in great condition but, I would advise that you stay on top of them for info and plan for LOTS of additional time for delivery.

I ordered a platform bed online and once received, only 2 out of the 4 drawers came with the bed. After trying to contact them for a week and no response, I resorted to writing a complaint to the BBB. The BBB could not even contact them. We both left messages. It has been two months since I ordered. They also did not give email shipping confirmations to let you know the item was shipped. I would not recommend this company to even Osama Bin Laden. Well, He lives in caves and sleeps on rocks like golem in Lord of the Rings, so I guess it doesnt really matter to him....

We placed an order on january, they have sent our order and charged us, two of th itens they duplicated, we warned them and they didn´t pick up the products yet. For over 2 months now they have been sending us emailos telling that we haven´t paid for the order, we already sent them our credit card bill but everytime they say something diferent. Worst store to buy online i have shoped before.

YLighting advertised a sale starting 29Feb with a mailer catalogue to me showing specific fixtures, lamps and discounts. I called and talked with Sales at YLighting a day before the sale about the Tolomeo Classic Lamp that they advertised. The agent checked the item and gave me the earliest time I could place my order for the sale discount. I was not told however until after I placed my order that it would take 4-5 weeks for YLighting to ship the item. At this point, I half expect YLighting to notify me in a few more weeks that the item is no longer available, and to then offer me a substitute fixture. If that is the case, then it is really not worth the effort and insignificant discount to even open YLighting's mail flyer.

Great value for money, and from ordering to delivery it only took two days.

king mattress in a box few days ago and absolutely love them. My kids said it is very comfortable and my husband sleeps better now. It came in a box which made everything smooth for us to bring upstairs. Thank you so much FurnitureMattressDirect for your delivery and kindness. You made our backs feel better!!!

This is the best place to go to buy furniture or mattresses, if you don't wasnt to get ripped off at big box stores. I have been buying furniture from them for the past 8 years and have never been disappointed. Always have the lowest prices, and the furniture is of an amazing quality!

I ordered what I thought was a good looking light fixture for my patio umbrella. What I actually ended up purchasing was a battery. The picture showed a light fixture, but the small print was describing a battery. I think the picture of a battery would have been a better choice for making sure that the correct product could be ordered. The company was lovely and issued me an RGA and shipping label to return the batteries that I ordered in error.

Customer service is great and they answered all of my questions and found the perfect mirror. This mirror is stunning and a show stopper for everyone who walks into the bathroom. This is a great addition to make your space feel upscale and extremely large.

I had a terrible experience with this company...while in the process of renovations I bought a very expensive doorbell for my electrician to install at a later date. Upon installation I noticed discoloration on the metal face plate of the doorbell. I brought it to the attention of the company once it was noticed and they used the excuse that I was a few weeks past the return date and they would not be replacing it. DWR is a company that finds it acceptable to sell their clients garbage and act as though they are exclusive. I've purchased several other items from them in the past and I now will no longer be a client. Please look elsewhere...somewhere that cares about the quality of their products and their reputation.

We’ve ordered 3x from DWR in the recent months and not a single purchase has been smooth. Our table was delivered broken and it took us months to finally receive a refund for it. Other things we’ve ordered (listed as being in stock) had their ship date consistently moved backwards and eventually never got shipped. Still working on those refunds. Their customer support is an absolute joke.

The purchase of 4 patio heaters for my apartment building in Texas has been a nightmare! The phone order went smoothly, but the delivery was supposed to be 3 days ago. When I heard that the heaters had still not been delivered, I went online to track the delivery with UPS. It said that they attempted the delivery 2 times, and that I had moved! The address was given as a rental office for an apartment building. Somehow the name Shoppers Choice was added as the person receiving the delivery! I called UPS and waited 20 minutes to speak to a rep. I thought it was all straightened out, and she told me that a UPS person would call me back to confirm the delivery address. I received a call, but it was from a UPS location in Berkeley, CA - not Texas! Then I had to call UPS back (and wait another 20 minutes) to give them the correct address. They had no record that I had just talked to UPS 10 minutes earlier. Now I have to wait another 3 days for the delivery. I don't even know if the 4 patio heaters and covers are going to arrive or not!

I used shoppers choice to order patio set of 4 chairs and a bar height table. The chairs were fine with exception of two of plastic caps were cracked. The table top was the right size, but the legs and the wrap around bar was for a normal height table, so the legs did not fit onto the table top. I called SChoice customer service and explained the problem and sent many photos of the issues. They sent the correct legs within 2 weeks! and i didnt have to ship the wrong ones back either! They also sent the caps, but they were the wrong dimension...so again contacted support, they resent them -- but wrong again. So the 3rd time, they did get it right. I must say despite the issues with the manufacturer, the people at shoppers choice (KATIE) resolution specialists are amazing. It is so rare you get emails to ask if you are satisfied or need help! And- they absolutely deliver on their service to get what you need . I definitely recommend shopping with them as if there are any problems with the manufacturer, they will correct it, and timely. I wish all customer service was like this! thank you Katie!

AVOID! - Worst Customer Service Experience. I ordered a single wardrobe from this company which was delayed for several months, the update I received about my order were great however when it finally came into stock and arrived, the service has been dreadful! My item arrived damaged so I contacted the company by chat and they asked me to send in photos which I did, I followed up and they confirmed receipt of these. They were then passed to their complaints person to sort this out. I had to chase up a response from them after not hearing back and was given option of a replacement which was fine however it was again out of stock. I asked for options and even had to suggest options so I could make an informed decision on what to do - either keep the item with a discount, return the item and wait for stock or cancel and return. Whilst I was emailing the company and chasing responses so I could make a decision on what to do, they decided to book a courier collection without my request. I received texts and emails from the couriers about it but did not acknowledge any of these and let the company know by email that this was happening. I turned the couriers away as I was speaking to the company about the situation. I was then told by the company that I would be charged £60!!!! I didn't even request or confirm the collection to be made in the first place! I have emailed and spoken to the MD and he is the rudest person I have ever had to deal with before and basically called me a liar and said I confirmed the collection with the courier and he is choosing to believe them. I am now stuck with a damaged item and they refuse to acknowledge how poor their customer services are. I am shocked with this service and they should not be allowed to treat people in this way. UPDATE: As the MD refused to speak to the courier company, I contacted them myself and they confirmed they can not see any contact I had with them to confirm the collection made so clearly needs investigating further as to why I am trying to be charged this £60

I have purchased several items of furniture from this company in the past and have been completely satisfied. In late May this year I purchased an Akora Painted Collection Tall Chest of 5 Drawers. Unfortunately this was beset with problems as I had to return the item twice due to damage in transit. I finally received an undamaged item in August. The timespan was due to stock issues and my being on holiday. However, all credit to the company, they kept me updated all the time, and accepted the item back without question. Whilst not impressed with the delivery company ( which has now apparently been changed ), the customer service was excellent and I would not hesitate to continue to make purchases from this company.

the salesman who came out originally took photo's of my spiral staircase but didn't pass this onto to the delivery men, as a result they were unable to deliver my bed until the stairs had been changed, which meant I waited 3 months for my bed to be installed

The men who delivered my recliner chair were very professional, they telephoned to tell me what time they would be arriving and when they did the service was very good, I cannot fault the chair, I have had two other chairs from other Compnies but this one although a lot more expensive is worth every penny. It is so comfortable I don't want to leave it to go to bed!!! I am pleased I decided to make the call to Adjustamatic, their representative Osjar was a pleasure to talk to.

I purchased the Phoenix vanity in July. Our bathroom project is a bit behind schedule and just finished installing the vanity this week. We are very happy with our vanity and the service we have received from Trade Winds. In fact, as we installed the vanity, I discovered a small piece to one of the handles was missing. I dropped them a note, heard back within an hour, and they had the part in the mail that day, with just a small shipping charge. I would recommend Trade Winds. We shopped on-line for weeks and were unable to find quality vanities like this at anywhere near the same price point. Steve W.

Checkout is horrible. You can't delete old credit cards. You can't edit credit cards, when I tried to change to a different on on file, it ignored me. Had to add another, so now there are 3? What a stupid system.

It would not allow me to use a promo code until I selected the shipping method but at that point it would not let me go back and put the code in. It cost me free shipping and a 10% discount. I was not happy about this

My LED lights had wolves on them which makes them intrinsically sweet and worth 5 stars by themselves, but once I tried them on, that's when the magic happened. After checking to ensure that the LED lights would properly cover my girth, I walked from my trailer to Wal-mart with the wolf LED lights on and was immediately approached by women. The women knew from the wolf-lights that I, like a wolf, am a mysterious loner who knows how to 'howl at the moon' from time to time (if you catch my drift!). The women that approached me wanted to know if I would be their boyfriend and/or give them money for something they called "meth". I told them no, because they didn't have enough teeth, and frankly a man with wolf-light LED's shouldn't settle for the first thing that comes to him. I arrived at Wal-mart, mounted my courtesy-scooter (walking is such a drag!) sitting side saddle so that my wolves would show. While I was browsing tube socks, I could hear aroused asthmatic breathing behind me. I turned around to see a slightly sweaty dream in sweatpants and flip-flops standing there. She told me she liked my wolf-light LEDs, I told her I wanted to howl at her moon. She offered me a swig from her mountain dew, and I drove my scooter, with her shuffling along side out the door and into the rest of our lives. Thank you Holiday LEDs!. Pros: Fits my girthy frame, has wolves on it, attracts women Cons: Only 3 wolves (could probably use a few more on the 'guns'), cannot see wolves when sitting with arms crossed.

I have used HolidayLEDs for two winters now and as the weather gets colder, I'm looking forward to another Christmas season with their LED lights outlining my roof. This last order was, in part, a replacement order for a defective light set. Their service on this "problem" totally sold me on HolidayLEDs.

We have been customers of Andrews lightup for many years in buying fans, lights and globes. We have always been impressed with the range of items available and have never been disappointed. Highly recommended

I have been a customer of Andrews Light Up for many years. Whilst preparing for house renovations the electrician recommended another lighting company at Brendale. I considered this option but returned to the Carseldine shop. A new staff member assisted with my selections but unfortunately did not process the order correctly. The impact of this issue could have meant a delay in the renovation timeline. But thanks to the staff at the store, especially Sharon my lights and bits and bobs arrived in time. I have found Sharon very personable with a thorough knowledge of lighting products and ability to offer other suggestions for lighting options 'outside the square'. Just one 'but' ... in all of the previous weeks dashing in and out of a variety of stores, making purchases for the house renovations Andrews is the only store where there is no sanitiser provided for customers.

I ordered 7 Casablanca fans complete with controls, blades and light fixtures from Del Mar Designs. After talking to many web retailers, I settled on Del Mar Designs. They appeared to have more knowledge of the product line than other retailers. In retrospect, I made the right choice. Their Sales Person, Ron, was very helpful both before and after the sale. He arranged to have my fans shipped by UPS Freight, rather than UPS or other method. This meant that they were shipped on a pallet. The shipment arrived intact 2 weeks after placing the order. In installed them all myself. Casablanca really makes a quality product, and I can think of no better place to order them from than Del Mar Designs.

Being informed by a Del Mar sales rep that the Wave is a very quiet fan suitable for a bedroom as well as a study, we ordered 2, being told that we could return them. After installing the one in the study, we found the fan way too noisy for a bedroom and returned it. We were not prepared for a $60 FedEx fee. Could Del Mar not have sent a return label at their rates? Even deducting the postage cost from the refund? Not a very transparent process. Perhaps fans should advertise decibel levels at different speeds?

I received my bed early Saturday morning. I just wanted to thank you for the quick delivery and great customer service. I will be referring Modern Interiors Plus to friends and family in the future and hope to shop with you again soon. Thanks again, Josh.

I wasn't expecting the offer to be a real one I was pleasantly surprised that I received my free chair in the accurate time frame I was given and the comfort and quality of the sactional.

The associate had to call her manager to find out if she was able to sell me a floor model. She would only sell me particular color the other floor model covers she said needed to be sold in a higher quantity. She did not go above and beyond like associates you had in the past. Also I shopped at jcrew that day and the associate there was amazing I showed her my mailer from Lovesac that brought me to that mall and she didn't even know that store was there. The other associate working at lovesac was lovely she was pregnant. She was the more helpful one that really listened to my wants and offered appropriately. She was the one that ending up ringing up my purchase. The first associate seemed a bit annoyed with my wants and even shared that customers that are coming in with the mailer don't want the free sac because they don't want to purchase the covers but it's a $600 value.

Excellent display of Curtain Fabrics & Awnings. Friendly, helpful staff. We were given a date and time for installation of the curtains & Awning. The installers arrived on time on the given date. We couldn't be happier. We highly recommend Regency Knights for their professionalism and efficient service.

Regency blinds are great. They discussed different options on reaching my goal . I was impressed as they came out on a couple of occasion to do an accurate measure of the windows . The installers were very accommodating and the end result has been trouble free and with great looking window furnishing. Thank you Regency Blinds

On January 23, 2013 I placed an order through Discount Leather Chair and the order arrived today (March 22, 2013). I spoke to Bob Wheelan who took the order over the phone. Nice guy to speak to, no hard sale tactics. I ordered the Southern Motion Shazam/Sonoma sofa and recliner in graphite leather. It looks even better than the pictures on the website, I absolutely love it. I also love the fact it is made in the USA! The order took about 2 weeks longer than what was given but it was worth the wait, especially knowing this is made to order. Happy with the purchase, happy that this is made in USA which DLC has an area on their website listing furniture made in USA, the price was great.

I first saw these chairs at a furniture store and liked them a lot , but were told it would take 4 weeks to order and deliver for $669.00 + tax. I had a need to have them sooner so I searched on line for options. I checked out , Discount Leather Chairs, and found what I was looking for, and the chairs were cheaper also $569.00 no tax, and free shipping. I ordered two, 7440 BenchMaster Milano Recliner and Ottoman, from Discount Leather Chair, on line Sunday night. I had a question about shipping, waited till Monday to call and talked with Bob. Very personable and helpful with no sales pressure. I received both chairs Wednesday afternoon and opened and inspected the chairs. Though these chairs are made in China, they are quality built and packaged. You do have some assembly to put together, all allen screws and tools are included. but even a 60 year Grandpa can do it :-)! I would buy again, and would recommend Discount Leather Chairs to everyone Jim H

I love love love going into this Chiswick store - the team here is always pleasant, knowledgeable and patient (my children love the layout here) and although it is general sale items I purchase I am NEVER made to feel anything less than valuesd

So far not so great, a month late on delivery so far, and my last email hasn't been replied to (sent 2 weeks ago). I tried calling a few times, left messages, so far no one bothered to call back.

Alan from Get Clean ACT was very prompt, professional and friendly in assisting me having an end of lease carpet clean undertaken. The carpet was very well cleaned and you could tell Alan was careful in ensuring that the work was done to a high standard. I would highly recommend Alan and his company. Thanks again.

This is the 3rd time I’ve used Get Clean ACT they are reliable and do an amazing job of cleaning the house and we had guaranteed support to get our bond back. I would thoroughly recommend Alan for any end of lease clean.

In the past 2 weeks my husband and I purchased furniture and a laptop at the store in Goodyear. The staff is friendly and the furniture is great quality. I was told that they had a two-week return policy on the electronics with a 15% restocking fee. When we tried to return the laptop they had so many loopholes that we couldn't return or even exchange it! So be warned that their 14-day return policy is backed up with so much small print that really you can't return anything. So please be cautious when purchasing electronics from Conns. You're better off going to Best buy or any other store that specializes in electronics who will take returns or make exchanges rather than trusting Conn's furniture for this kind of purchase.

We bought new appliances from Conn's Lake Worth TX 4 months ago. Sorry to say but this is the worst refrigerator and washer we ever own. The refrigerator is been broken for 2 weeks, call to many places but getting the run around from place to place. A repair man came and said that we need to order some parts. That was the last communication we had with them. We lost all the food. Have gone more than 2 weeks without a working refrigerator, we have bein paying for two year warranty, but the warranty is not good at all. The washer very very poor on washing the clothes. We purchased a lemon.

Bought a chair for my 82 year old dad with chronic back pain that was supposed to heat and massage. Chair was delivered that required assembly and apparently the back and the seat were mismatched so that the massage and heat could not be connected. They refused to send out another chair until fabric was cut from the chair and photos were sent. Even though they admitted that they had made the mistake the "requirements" for sending out another chair were too difficult for my dad to perform. I had numerous phone calls with James, Tiffany and Sheila Sechlar. All were completely unreasonable and did not seem to understand that I did not live close enough to my dad to perform the chair destruction maneuvers necessary to get a replacement. Recliner City's mission statement: Punish the customer for the company's mistake! DON'T EVEN DO BUSINESS WITH THESE HORRIBLE PEOPLE!

Purchased a chair on 1/13/14...On 5/2/14 the legs seperated from the base ( anchors pulled out of the legs). Contacted Recliner City and sent them pictures of the damage. I was told it would take 5-7 days. I waited. Called back 5/9 5/13 5/15 5/16 5/19....still got a run around. I am VERY upset and am still waiting .

I'm very excited about my purchase from Las Vegas Furniture Online. The staff was very friendly and Kelly and Tanner answered all my questions and made sure I was satisfied with my purchase. I will definitely buy from them again.

Very pleased with their service! Super easy to order, great communication, exactly what I wanted, and quick! Great quality furniture. Kelley was a huge help over the phone helping me get everything I needed in a timely manner. 10/10 would reccommend