Home Help Service

Just before my PC went down a week ago I left a message with, I believe, Award, asking if BIOS upgrades were available for my motherboard. When my email came back up today I found a message from eSupport.com asking me to call them. I got a very slick salesman who proceeded to sell me a $69.95 BIOS upgrade. As I continued to go through my messages I found three more from him, and two more from another eSupport.com salesman offering an upgrade for $24. This made me suspicious, so I did a Google search and found the messages here, which don't say kind things about the company. I then called eSupport to talk to the salesman again and question why the diference in price. He promptly transferred me to tech support, which didn't answer. I called again, and insisted on talking to a manager to cancel my order. After a fair amount of runaround I was connected with someone who told me I wasn't doing the right thing by submitting and cancelling an order so quickly, and told me he could "see through the telephone" that I was the kind of guy who did this all the time. Not the kind of people I want to do business with! Kevin

I bought a bios from ESUPPORT.I paid $25.They sent me a file that would not load.I was told you need a chip its $20.I paid.They sent the wrong chip.Now I am told I made the mistake.Sure I made a big mistake.Nosupport at esupport I am afraid to say.

They are misleading everyone by accepting orders for their RTX cards but the ETA will be pushed back for years. Do not do business with this company they are using RTX cards to advertise themselves.

My small business bought a Bixilon/Samsung printer from this company. After many hours and dollars spent trying to integrate this printer into our system, we find it is not compatible with Windows 7 64. We ask to return it, undamaged in it's original packaging. Their retort, a nasty "no" along with the several pages of the return policy. I called and stated they could easily resell it and we were willing to pay a restocking fee and shipping. No. They then referred me to the Korean manufacturer, which has obviously gotten me nowhere.I have spent so much time trying to get this thing returned and my money back. I will never do business with this company again. They are devoid of customer service and reticent in any respect for their customers. Buyer beware...

i ordered a hard drive on the 9th which was somehow mailed to the wrong address about 500 miles away, they said the tracking number they gave me was incorrect, it wasnt, when they finally admitted their mistake they said they would have fedex pick up the drive from the incorrect location and then mail it to me, so i waited, its been 2 weeks and the drive is still at the wrong address and i have yet to find an itelligent person working there to tell me why, i am now asking for a refund, lets see how long that takes them. save yourself some trouble and go to pricewatch.com, spend an extra dollar if you have to.

We've ordered from Driveguys now for a couple of years. We've never had a problem with their products and their shipping is very fast. Their products so far have been of the highest quality and performance.

I ordered a E2000 router from them on 2/8/11. It is now 2/19/11 and I still don't have the router. I don't think there is any shipping service available which would take that long to get something from the east coast to west coast. The tracking information on their website is not accurate at all. They need to update their website to better inform the customer. I'm never buying anything from them again no matter how cheap it is, it's not worth the trouble.

I purchased a Linksys E2000 refurb router from DD and it was shipped out fast and arrived in about three days. The router was factory refurb'ed by Cisco/Linksys and as sometimes happens it had a radio problem. The B/G 2.4 Ghz radio was very weak and I couldn't get the A band to work at all. I contacted CS through email and got an immediate response. My problem was handled promptly and in three days I had a working unit in my hands. I wish I got this kind of service from all my suppliers. Problems happen, that's just a fact of life. It's how a company responds to a problem that makes the difference and DD really stepped up on this one. I will definitely be doing business with them again as well as recommending to others. Great job! Kevin PineTree Computers

Shane from 1800 approved helped me so so much with the purchase of my car. the team there did a great job ???? and I also referred my sister

Sam was great customer service, he never gave up and worked hard to get us an approval for oyr new car through finance. Fast & Reliable

I was really impressed with the quality of service by 1st IT. They were quick and efficient to deal with my request regarding expanding my network. David Pascoal on the phone was polite and knowledgeable and I was happy to deal with him. David's courteous manner resulted in the issue being dealt with effectively. David has an attention to detail and was able to fully understand my issues, despite me not being particular technical. David explained the resolution in a non technical manner and has been a pleasure to work with.

5 Star service as always :) Thanks David...

What I liked was the way you tailored the repayments too suit me on a weekly basis rather than a monthly , and I appreciated that you constantly review my credit rating during repayments so my credit score keeps getting better over the repayment period , very professional and concise from the lady over the phone .

I have had a very prompt and personal service from 1st stop . The team member I spoke with from the onset had a great manner and very kind in his approach to gather information required. He explained the issues and requirements along with the process clearly and made sure I understood taking time to clarify and explain any questions I had . I would recommend this company to family /friends /colleagues

I’ve been using this company now for a number of years and have found the service they offer to be first class, I would not hesitate in recommending them in the future. Keep up the great service.

We have used 360 golf Holiday on two occasions now, they stepped in with our golf Society for 20 golfers in 2017 when we were let down by another company! They recommended hotel Guadalmina just outside Marbella which all 20 golfers enjoyed the hotel and location. Recently in mid May 2018 we re-visited the hotel Guadalmina with two rounds of golf on the adjoining golf course Guadalmina north and south which were in fantastic condition. We have booked another trip in September 2018 with 360 golf holidays to Portugal and would not hesitate in recommending 360 golf holidays for a hassle free golfing holiday.

The Tech/RMA department in general and DeAnna Jolin in particular are absolutely second to none. I actually had a case earlier this summer where a motherboard I ordered arrived with a problem. DeAnna responded to my e-mail within 15 minutes (!), and truly went the extra mile to resolve my problem. Incredible level of service, I have never had better from any vendor!

We recently purchased a bunch of 1U and 2U rackmount servers from Aberdeen. A couple of the 1U servers started locking up after a couple weeks in service. I was soon on the phone with their tech support dept. and after describing the problem we were issued an RMA number. The servers were shipped back and found to have defective motherboards. New motherboards were ordered and installed and the servers were shipped back to us. More servers started having the same problem, most were replaced and one was shipped back to us after they said they tested it and couldn't find anything wrong with it. The machine died when we were testing it. This did not please my boss since the machines were production servers. Their turn around time for replacements is a bit long as well(1-2 weeks per server) whereas our other Supermicro vendor can have a server replaced in 2 to 3 days. There were other problems with Aberdeen that I won't go into but needless to say our business unit won't be buying any more hardware from Aberdeen.

I tried to purchase multiple TV's on Black Friday from PC Connection and I even passed up other deals thinking I had already purchased these TV's. It turns out that PC connection tricked me as well. This is a snippet of the email they sent me "Unfortunately, our systems were unable to successfully process the sudden overwhelming demand and this special product with promotional pricing ran out of stock before your order finished processing.". The funny thing is I made two orders for the TV's. My order numbers were 45281868 and 45282081. My guess is that there are at least 213 other people that got the same confirmation and then cancellation email that I received. I spoke with pcconnection.com that day on the phone and they refused to remedy the situation and claim there was not a manager willing to speak with me. It is sad that businesses feel that there is no need to keep there customers happy. It never seemed to cross there mind that I might return to shop there if they made some type of substitution. I have never had problems like this from tigerdirect.com, newegg.com or amazon.com therefore I continue to shop at these stores. I hope that these people change there ways before it is too late.

Cancelled order for a television after almost a full day past. Was told that they didn't have stock. Unacceptable. An organization of this size should have proper inventory control.

I purchased a Pioneer 106D DVD drive from Americal/CD-DVD Supplies, 7750 Gloria Ave, Van Nuys, CA 91406. The resellers sents the unit without any instructions and it was defective. On contacting them, they could not provide any tech support, and kept insisting there was nothing wrong with the product. I checked with the local specialists who tested and found that the unit was indeed defective. After weeks of trying to contact them (they are closed evenings and weekends) they asked me to return the unit and agreed to send a replacement after testing the unit. The replacement looked used, but I asked a technician to install it for me. All this cost me $90 extra. In the meantime, the price went down by $60, so I requested them to bear some of the cost, but there has been no response so far. Too much hassle dealing with this vendor. Narayan

We ordered $93.92 in merchandise on October 14, 2004 from Americal with 2-day shipping. Since October 14th we have made three telephone calls to Americal and each time they said a manager would call us back. Our third call was made to them today, Oct. 25, 2004, and we are now hopefully awaiting their third promise to call us. Americal withdrew the $93.92 from our bank account October 15, the day after order was placed. So far we haven't received the order or even an explanation on why not? We have ordered from Americal before and did not have any problems. We can understand if they are having problems. We don't understand why they haven't contacted us to explain.

I have ordered several textbooks from QC bookstore and have had great customer service and pleasant experiences. - Alyssa Tedesco

I ordered a textbook a week before my class started and received it two days after ordering. The textbook was a good price too. -Bailey W.

Tractor Supply Co. tractorsupply.com has not been competent as an online supplier in either getting you the right item or taking care of their customer. I spent hours on the phone getting through their surveys and directories to talk with a "customer Ha service" rep. just to find out if they even received the returned incorrect items that they kept repeatedly sending. I turned to Amazon Prime, and got what I needed in a couple days without issue. I have dealt with Amazon Customer Service and it now goes quite smoothly when issues arise. Places like Tractor Supply.com make Amazon Prime look quite inviting. FyrFly66

I wish I could give negative stars I've been a loyal customer every since they came to the Georgia ,( metro Atl.) market. Today is the last time I will ever darken the door. I routinely spend $350-$400.00 for personal supplies monthly, not to mention all the money the supers spend in the store. I have about 10-12 pairs of their jeans, and three pairs have ripped first day at the belt loop; right side next to pocket. Today I went in to get 4 tanks refilled and 140 pounds of dog food and other animal supplies . They told I was past return date; really a week ten days maybe. The purchase date was 2-8 for the jeans, and this is the first time I had a chance to go by. Also I'm was wearing another pair for the first time, bought the same day I bought the defective pair. Joey;MOD, knows I'm in East Cherokee store, at least a couple times a month. I would never let, one my retail stores or the contracting companies treat a customers this way, especially over less than $ 5.00 corporate investment.

I have purchased from this company about 6 times; buying either Blank DVD Cases or Ritek DVD-R 4x. All of my orders were processed and shipped fast (within 1 business day); shipping took about 1 week due to the warehouse being on the west coast and I'm located on the east. I have had no problems with any orders from this site. I have not had to deal with customer service, so I cannot produce a valid comment. Prices for the products I was looking for were the lowest I could find (generally about $1 less then Mertline). Packaging for DVD-R is good. There is enough packing peanuts to protect the product. I have not recieved any damaged products. Overall, I have been very satisfied with my purchases from CDRDVDRMEDIA and will be buying from them in the future and would recommend them.

This merchant is a complete Fraud. Shipment was never made although of course payment was received and processed by them. They were able to issue a UPS tracking number by providing billing info but they cancelled it 4 days after. AVOID AT ALL COST!!

I ordered face masks that had a guarantee delivery of 2-4 weeks. Week five, I sent email to the company stating that I have not received my order, they sent an email back with the assurance that my order was on it's way. I have not seen my order and it has been 6 weeks since they took money out of my account. I have sent over 7 emails with no response. I am filing a complaint with the Better Business Bureau as well as my bank. DO NOT DO BUSINESS WITH THIS COMPANY!!!

I ordered a swing since December 2019 they send a tracking number but it says it's in USA but does not say where it is . I email them but no reply. Never. I even email them for a refund but nothing, no reply. They keep taking people's money and they don't send the parcel. They are scam. No one should ever buy from them

I placed an order from Affordable Address Labels on October 9, 2004 and NEVER received my order. They charged my credit card immediately, but never sent me anything. When I sent them numerous emails, I received NO response. When I tried to call the phone number listed on their web page, I simply got a recording stating that "This mailbox is full" and was disconnected. I have tried for several weeks to contact this company, and they refuse to respond to any of my contact attempts. DO NOT DO BUSINESS WITH THIS COMPANY!!! They are nothing but a fraud. They will take your money and leave you with nothing to show for it. I am now out almost $20 because of these people. Don't let the same happen to you!

I placed my order 3 weeks ago and am still waiting. They charged my credit card the same day. Their phone number is bogus, when you call it says 'voice mail box full, call later'. They do NOT respond to email or faxes. After reading your site I know I'll never get my order. I intend to report them to bbbonline.com

Wow. I never saw a site with so many bad reviews. I've had 3 different printers over the years. LD products worked well in all of them. Maybe this will help. I always save the new printer owners manual and replace each cartridge by the directions.

Brand new printer HP laser jet 15 W and this was my first replacement cartridge and what a mistake. The cartridge doesn't work and I can't even get a response from them. Lesson learned. When you deal with second rate outfits you get less than second rate results. I would NEVER recommend or do business with them again.

I purchased a Sun Ultra 30 with 20" monitor. If memory serves, I requested the 3-day shipping, but when I checked the order status two days later it showed up as still being unfulfilled. I contacted customer service and explained that I needed it delivered asap. The CSR I spoke with, Regina, apologized and arranged to have the order shipped overnight. True to her word, everything showed up the next day. All items were packed extremely well, and everything was in excellent condition coming out of the box. Four months later it's running like a charm without any problems whatsoever. If you're a true geek, give AnySystem a try.

From Feb of 04 When I bought a insanely large and complicated SUN server, (Think E10K), with NO knowledge of what I was getting into. (Think tech-hardware-lust to the extreme) the folks @ anysystems have given me support above and beyond my wildest imagination. (When a sales guy delivers parts @ 01:00 in the A.M., this is special. And it has happend at least three times with varous levels of emergancies and angst) To April of this year when things went rather crazy, and I bought a second, BIG HONKING SUN SERVER.. Plus updating and expanding the one I bought 2 years ago. Still happy with the folks, still happy with the tech support, (They put up with my mistakes...) I've bought equipment for myself and some of my largest clients, (you do not send schlubs into your largest accounts) I don't think I can make a better reccomendation then that. What can I say, I do not have vendors, I have members of the family that are in the (INSERT LINE OF BUSINESS HERE). My ONLY vendors are CON-ED and Verizon, and I do so hate them both...

Moosejaw is a fun little company that just seems to have everything I am looking for as well as amazing ways to save on most if not all of the great brands! Such fast shipping and easy returns too. I'm hooked!

Moosejaw had the hiking boots I have been wanting at a discounted price. They arrived in 3 days and I could not be more satisfied with my Keen Terradora boots. Will definitely be ordering from Moosejaw again!

I have purchased from HomeTech Solutions several times over the past few years. They have a user friendly website, are reliable for sending the correct products and orders are processed and shipped in a timely manner. Very happy with my on line orders from HomeTech Solutions.

I purchaced 2 times already and it was not problem at all.....Im very satisfy about ur service...I got the product on time, perfect =)

Ordered two games form them Call of duty 3 for Playstation 3 and Excite Truck for WII. Got both for good price and good shipping.No problems.

STAY AWAY - I placed an order on a Saturday night. The next motning (Sunday), I realised I forgot to select faster shipping. I submitted request to cancel that order, and entered new order. On Monday, the first order shipped. I sent a request to cancel the second order. No replies to either request. A couple of days later, the second order shipped. I emailed customer service asking what could be done. Three weeks later, and no reply. No order confirmations sent. I saved the webpage for both orders. This company simply does not communicate with customers.

Ordered on Sunday with priority shipping, shipped Monday from the other coast, arrived on Wednesday in perfect condition. Easy transaction. In the past, I placed an order for an import game by accident (I wanted the U.S. version of the game), e-mailed them immediately. They managed to cancel the order, I re-ordered the correct version, and received it without fuss. I've had nothing but good experiences with them. The only recommendation, and I can see it in some of the other reviews, is to make sure you know what you're getting. It's very easy to accidentally order stripped down or imported versions of games when you mean to order the full, U.S. version. But once that's taken care of, it's been a great experience.

Purchased a game for an incredible price on Saturday the 23rd. I received a confirmation email the day of the order and a tracking number three days later when it was shipped. I ordered priority mail shipping and received it two days (the 28th) after getting the tracking number email. I definately recommend them.

I have been a loyal customer of Willoughby for over 17 years. The team is always welcoming, very honest and extremely knowledgeable! I find all genuine camera stock under one roof so peace of mind on that one! After sale always matters and they have always been committed to that. Buy and learn the ropes with absolute confidence!

I had a problem with an internet order placed via Amazon, where the wrong size of photo paper was sent. I found Willoughby shopping experience extremely smooth and abandoned my Amazon cart. A quick phone call to Willoughby staff and the correct size was sent for next day delivery, plus a discount on an additional paper order.

RMA is the best although I really miss the 3 year warranty on everything. I've had problems with items not being in stock but I'm hoping that will go away now that they are in a bigger facility.

My first and last exeperience has been anything but positive with Bass Computers, Inc. This company gives buyer beware new meaning, so my suggestion to anyone who is thinking about purchasing any computer equipment from them, DON'T, you will end up regretting it in the long run. I ordered several items from this company, including but not limited to a Cooler Master heatsink and fan that were supposed to fit a socket 478 motherboard. What I recieved was a Cooler Master heatsink and fan that fit a socket A motherboard. When I called their tech support/rma department about this problem basically what I was told was to "beat it you got what you ordered and that I was bugging them." Not to mention the fact that the housing on the above mentioned fan was cracked. Next was a defective floppy drive, a Sony MPF920-2 I'm currently jumping through hoops to try and get them to RMA this, without luck I might add. Third was what their website claims to be a RETAIL Enermax Mid-Tower Case aaaaaaaaaaaaaannnnnnnk wrong again!!! When the case arrived not only was it an OEM hunk of chit, it had absolutely no motherboard mounts, screws, nothing nadda ZERO..... This people give customer satisfaction NO priority, bottom line the only thing they care about is if your credit card clears. Once the sale is final, you're on your own........ If you choose to do business with this company take it from someone who has, clear your head and go back to GoogleGear or NewEgg and make your purchase, it's a much less painfull experience!

Katie, Customer Service Representative, was very professional and helpful when I ordered software for my elderly father-in-law so that he would have access to it quickly. When working with the elderly, it is difficult to find quality customer service from trusted companies. Thank you so much!

I received the wrong registration key at first, but Softwaremedia quickly sent me a new one. Had some issues getting through to customer service using their phone system, but they were very responsive by email and gave me another number to use while they repaired their phone system. Overall I would recommend using them - good products and services.

I ordered a digital SLR and Lens on Tuesday and selected USP 2nd air. I received notification and tracking number the same day; the package came in on Thursday. The packaging was excellent and everything was there, including the US warranty card. Their price is excellent. I am very pleased with their service.

I purchased a used Canon EF 17-35mm f2.8L lens from Jeff at Badger Graphic Sales. Even though the lens was listed as "used", it was in brand new condition, and appeared to have never been out of the box. The price was great, the service was excellent, and I would highly recommend them to anyone looking of good camera equipment.

Placed my first order with this company on 3-16-03. Got it on 3-24-03. A little later than they said but considering what had happened in the mean time it is certainly understandable. My modem was exactly as advertised and packaged pretty well, it arrived in good shape. It came with all the software and drivers, instructions and they even threw in a phone line. I thought that was nice. The only thing I would maybe have liked was an email letting me know when it shipped. With their free shipping anything under two pounds goes USPS and there is no way to track it. All in all, considering this was a first order, I would shop with them again.

I ordered a USR Megahertz XJ5560 PCcard modem ($28.) on 4/2/03, and it arrived on 4/5/03. Packaging was adequate (parts bag inside a small manila envelope), but the driver disks and docs provided padding and support. They were helpful (if somewhat abrupt) on the phone prior to the order, but I received more than I expected. I would definitely order from them again. Just be careful that you know exactly what you are ordering; in my case, their description implied the card was OEM (like IBM), but made by 3COM. I did get the "genuine article," though.

Hope I get the item as fast as it was to order it. Thanks. Update: Item arrived in excellent condition and right on time . Customer service was spot on and prompt. I couldn't be happier with my shopping experience, and will be back soon for another purchase.

Great site, found the mouse and speakers that i was looking for (at a very reasonable price) It took about 1.5 weeks from order placement to front door. Very happy with the service. I will be shopping at Go Electronic more often!! ^_^/ cheers!!

I ordered a Sony 30-inch HDTV (Model KD-30sx955) late on a Tuesday. I received a call from the shipper on Thursday to set up a delivery time the following Monday. The delivery actually arrived earlier than expected on Mopnday, which fortunately was not a big problem. The salesman told me that it was the last one tyey had and that the box was slightly dented. I appreciated the honesty, and after looking all over to find this model, I decided to take a chance. The box did have a slight dent, but the TV was in perfect, new condition. I did not receive an e-mail confirmation as I requested, but I did get a phone call, so I'm not complaining. It works very well and I'm happy with the purchase and the experience.

I placed this order on 12/18 and received it on 12/21! The product is perfect and I am extremely satisfied with the speed with which I received it.

This is the second purchase I have made from PC MicroStore in the last two weeks and both orders have gone very smoothly. They have excellent prices on their clearance items, combine this with fast shipping and you have an unbeatable solution!

I ordered a usb card reader on OCT 10th. It didn't arrive until the 17th. Thats fine since the shipping was free. But then they sent the wrong item. So did they expedite the replacement? Of course not. Another week for the replacement. On the 23rd of October I actually recieved the item I originally ordered.

Bought a Nikon D90, paid about $70 less than I would have at retailers I typically deal with. The camera arrived within a week with free shipping. The only potential complaint I have is that I'm mildly suspicous this is a refurb, which it was not labeled as anywhere on their site, because the manual is clearly not new and the box was a bit wrinkled/bent up on the lid around the tab where you open it. If it IS a refurb, I paid about $70 more than a refurbed D90 would have cost me locally, but there are no signs of use or refurbed-ness on the camera or accessories, so I can't prove anything and can't complain too much. Just so long as it really DOES have the 1 year Nikon warranty it allegedly came with -- hopefully I never need to find out...

I had purchased from Butterfly Photo in the past and had been quite satisfied but my recent experience has changed that perception dramatically. I purchased a TV and paid extra for a so called "White Glove" delivery. The carrier was absolutely terrible and after three weeks my TV is still in a city seven hours away. When trying to contact Butterfly Photo I was placed on hold for over an hour. When I finally did get through I was assured the matter would be handled and absolutely nothing was done. I contacted the carrier directly and they were even less help. I would never even consider purchasing anything from this unreliable merchant again!

Ordered what I needed online on a Sunday and had my item on Tuesday. Besides the swiftness in delivery they had a hard to find item at a much lower price then I ever seen. Will do business with again.

I placed my order on a Friday morning. I placed another order with a different company for some other items at the same time. The "other" company provided me with a tracking number by Tuesday of the next week. I have tried 3 times to get a tracking number from the DMartStore customer service people. Each time I get a different answer, but they say they will get the tracking number and email it to me or they will call me when they get it from the manufacturer (the item I ordered ships from the manufacturer.) Here it is a week later and I don't have a tracking number yet and I don't know where the item is or if it has even shipped yet. This is the first internet store that has been disappointing to me. I have sent an email to the customer service email address and got no reply. Using the phone number is a hit or miss - most of the time it rings busy, but if you keep trying you can get through. I honestly don't know how they can advertise a 5 star customer satisfaction rating with Yahoo - I just can't believe that. I probably won't do business with them again. Their shipping and handling charge was pretty steep, but their price for the item was the lowest I could find - however, adding the two costs put it into the same range as the next comparable internet store. Hope this helps someone else. Thanks.

i ordered a piece of 4x8 lattice and saved $15 over going to homedepot or lowes ! and it was delivered to one of my local hardware stores. ! good quality part. would order again !

I ordered a utility heater from them. It came in the mail two days after placing the order on the internet! Amazing service! The heater was priced very well also. I would recommend this website: www.doitbest.com

Had terrible experience with this seller, ordered a textbook, paid over $100 for it, was sent a taped-up annotated instructor's edition. Had to return the book, pay the return shipping myself, and struggled with them to get my refund. Will never do business with them again.

Will never purchase anything from this retailer again. Used to use Canada Post as a carrier where you could safely pick up delivered parcels. The courier they use do not follow delivery instructions and do not even knock on the door when you are home but send an e mail 2 hours later with a photo saying your package was delivered. During that 2 hour span someone stole both packages. Have called 3 times to Customer Service (last one out of Africa) before I finally spoke a Customer Service Agent who did not cut me off as a result of the language barrier. Sad what has become of this once great retailer.

This is a review about the Kluft mattress bought from the Bay on Aug 2017. This is an awareness of this mattress if you want to buy a new mattress and boxspring please go ahead and buy Kluft from the Bay. If not avoid Kluft and avoid buying from the Bay completely. I bought my mattress on Aug 2017 from the downtown Bay on their big bay day sales - the original price of the mattress was over $6000 (King size) and each box spring was $1200. The warranty is for 10 years. I do understand that things don’t last for 10 years…but I was expecting to get at least 5 years out of my mattress…I just got 2 years out of it. The salesman at the Bay insisted that if we don’t buy the box spring, the warranty would be void. So I called up the Bay to tell them that someone needs to come and look at my mattress because it has sunk on both sides but one side has sunk really low. So after 2 weeks of sending them the pictures and answering all their questions and going back and forth, they finally send out a mattress technician on Sept 23, 2019. He came and did say that mattresses should not sink so low in 2 years on one side. I also explained that in the centre of the mattress it is a lot higher than the side I sleep on. The tech took all the information and checked everything and he did agree that there was an issue with the mattress and would let the bay know. I got a phone call from the bay the very next day and they told me that however much the mattress had sunk, it was within the manufacturer’s specification so they couldn’t do anything. They said they couldn’t do anything for us for the next 6 months and only after that they would be able to send another tech to revisit the issue. I spoke to the customer service department and the returns and exchange department, I also spoke to the manager and I explained everything in detail saying that as the night goes on, the mattress keeps sinking and my neck and back hurt. I also explained that I wake up early in the morning so when the tech came at noon, the mattress had again come up. At this point the manager said instead of 6 months, we can come in 3 months to see as a favour to me to send out another tech. I told him if I sleep on the mattress for another 3 months my back is going to be very sore. He said that he couldn’t do anything for me unfortunately since again it was within the manufacturer’s specifications. So everyone do not ever buy a mattress from the Bay. They were very prompt in letting me know that they couldn’t do anything about it. I have to say the Bay is going down in quality and service and their products. Especially stay away from the Kluft brand - they have the big price but the quality is rubbish.

I placed an order of 2 books with these guys in mid-September. I don't remember exactly when I received my shipment, but it wasn't noticeably slow, so it probably arrived within a week. The books were brand new paperbacks, as advertised. No complaints whatsoever from me. Would definitely consider buying from again, and am recommending to others.

I ordered two books, one hardcover and one soft, advertised as new, on 10/22/03. They arrived two weeks later. The softcover was bent a bit but acceptable. The hardcover, however, had scuffed and scratched covers, front and back. The back cover had been imprinted twice, upside down by a high-impact stamper with gold leaf. This covered approximately 8 square inches of the book's text, obscuring it. The stamp reads "SPECIAL COPY CANNOT BE RETURNED" and includes a logo that reads "Pearson Education". I was able to scrape off the gold leaf but the back cover is permanently embossed. This was certainly not a new condition book. I will keep it but I will never buy from them again.

ordered one day received the next. Super fast and way cheaper than anywhere else online. Will definitely use them again.

Ordered first time on 10/20/17, 2>16 year Mystery Boxes. GearXS says it shipped with tracking number. UPS shows still not at their facility. 10 days and nothing . Cannot talk to a person. Have asked Paypal to cancel at this point. Don't feel like a valued customer. Very poor Customer Service/response. Would like for it to have gone well. Very disappointed in this company.

order precisioncddvd-13221 from BurnSmart.com I have ordered from this company many times over the past few years and have never received an order packed this poorly. All orders are always double boxed and well packed - not this time. A single box was used and half the 600 cds ordered were broken from their shrink wrap and were loose in the shipping box. If you can't ship orders properly there are many other places that can. This is one repeat customer that is now looking for better.

In 2009, someone reviewed this company and made this statement, "Order process was relatively quick, and te dealer was not playing with price vs shipping. A couple of other sites offered the product at $0.01, but the shipping was $50!!." Well it's now 2017 and things are WAY different. I came across this company five years ago and noticed that their items cost less than their competitors but when it came time to check out, the friggin' shipping cost for a $12.00 item was $30. I had forgotten about this site because I never bothered ordering anything at that time because of the gouging. I'm searching again for recording supplies and came across their website again. I was excited to see the prices were a few bucks lower than others so I ordered a few things and went through the check-out process. I ordered two items, $28 & $22.99. Fine and good. Then I plug in my State and zip and press the recalculate button. Shocked beyond measure, the shipping cost for two items was $55.71 UPS standard. I've ordered these same items from other sites at higher cost but lower shipping fees. Why would I pay more to have the item shipped than what it costs. From five years ago to now, this has NOT changed. At BurnSmart, no matter what is ordered, the shipping costs exceed your order. I would have paid double. I did the math and went back to the other sites. All told, their items may be a few bucks higher but you pay less overall because the shipping fees are far less. I've been checking around and while this is also being done on places like Amazon and ebay, at least it's reportable. Come on BurnSmart! Stop hiking up the shipping cost of an $8.00 item to $30. This is shameful. Please, don't just read this and take my word as gospel. Go to their website, drop a few items in the cart, go to check-out, calculate the shipping cost and see for yourself. BEWARE, BEWARE, BEWARE, SHIPPING GOUGING!

I have just received my first order with this company. The transaction was easy, and shipment was fast. Although I didn't have much "personal" contact from them, they did send email confirmations for every step, including my tracking nubmer. So far, so good!

I recently placed an order with VertexPC. The transaction was very pleasurable and easy. I got my shipment very fast. I received email confirmations from the company with all tracking information included! Thumbs up to Vertex PC. Thank you, Jean

Books were received 9/25; today is 10/11 and still no payment. After they received the books, they adjusted the book offer less $12. Sold other books and shipped the same day—already been paid by them for about a week now. I won’t use this service again.

They bought many of my technical books that weren't too old. The prepaid label worked well. Their instructions were clear and understandable. After receiving my books payment through PayPal was efficient and quick. I will continue to use their excellent service to sell my books.

I ordered two items from GameBaz - one through the site itself, and one through their Shopping@Japan service. The quality of service is far beyond 99% of online retailers (especially in terms of communication), shipping was fast enough, and the Shopping@Japan service is comparable to similar services in terms of price, but much less painful (you don't have to sign up for an account and make a deposit in advance; you just send them the webpage you wish to order from, and they inform you of all fees). If I have one complaint, it is that their prices seem to be all over the map. You can find deals, certainly, but some items cost way more than the standard market price. I think this is a function of their prices being strongly influenced by their own supply. In any case, I highly recommend GameBaz; I came away completely satisfied and will order from them again in the future.

I was contacted by the staff of Gamebaz after I could not pick up my package from the Austrian post office in time before it was sent back to Japan. The Gamebaz team contacted me the same week without needing to be asked and arranged for re-shipment right away. I was very pleased with the fast and efficient service Gamebaz provided, and the friendliness and politeness of the staff I talked to. Thank you, Reino Hoeltl

Access Micro claims that their motherboard combos are assembled and burned in for 24 hours before shipped to insure compatability and maximum performance. I noticed that my order was shipped the same day it was ordered, which is good , i love a quick response. I just assummed that it was already assembled and burned in before i ordered it. It may do some good to mention on your webpage, that your mobo combos are pre assembled tested before they are ordered. Your current statment seems to imply that when i order that is the time of assembly. Its a little misleading.

I am a big fan of Access Micro, I've ordered from you guys for years. I will contiue to do so because of your superior service and quality.

I ordered 4 "mystery boxes of stuff" on November 27th. My wife ordered 2 "mystery boxes of stuff" on November 28th. Boxes arrives and we got the EXACT SAME ITEMS. Why was I charged for 4 when I got the same items as an order of 2? I called their 800 number. Was told to email support. I emailed their support and got no reply. I called again a few days later. I was told to email support again. I told them I had. They said there was nothing they could do, other than "relay the message to their 'box of stuff' department". I emailed again. No answer. I called back again. They said they would once again relay the message. I am now forced to take this up with my credit card company. I will never shop HomeandBeyond.com or Polsteins again.

This order was placed online at www.homeandbeyond.com on 6/29 and was originally shipped on 7/2. I received an email with a tracking number. On 7/7 the package was returned to origin by UPS - reason on UPS web site "This package was damaged in transit. UPS will notify the sender with the details / all merchandise is being returned". When I didn't hear from Home and Beyond by 7/16, I called Customer Service and was told it was waiting for management approval and he will get it out ASAP. I didn't hear back and on 7/20 I sent an email to customer service - I received a reply with a ticket code stating someone will contact me. Didn't hear anything and on 7/24 I called Customer Service and asked to speak with a manager. I spoke with a Supervisor who apologized and told me he would ship it out express that day. After 4 days I called Customer Service and asked if my order got shipped yet. I was told it was scheduled to ship that day (the 28th) and I would receive an email as soon as it shipped with a tracking number. On 7/29 when I didn't receive an email, I called Customer Service again fully planning on cancelling the order, and I was told it shipped yesterday. When I got home from work it finally arrived. I would never, ever purchase anything from this reseller again. This company is the worst I've ever dealt with.

This was my first experience with a barcode scanner. It arrived sooner then I expected, came with easy set up instructions, and was in use within an hour after arrival. Thanks for making this a great experience with your company. I will be ordering more in the future.

We purchased a license online (Enterprise Browser Device License) in October 20th 2015 but we received it almost 2 weeks later... But I have to say that that the experience ended up being more positive than initially and later we purchased other stuff with a better experience

Ordered Disgaea around 1:28pm Monday paid by Paypal, received order confirmation email at 3:14pm. Received shipping confirmation 7:05pm, I expect it to arrive sometime on Wednesday..Received order on Wednesday everything was in perfect order...

I have recently found this site to be awesome for reprints of rare titles such as Fatal Frame and Shin Megami Tensei :) They have awesome customer service and very fast shipping^^ I would recommend this site to anyone looking for harder to find games at a great price new and sealed^^

I ordered speaker stands and one was broken, clips were missing and 2 bags were missing. I filled out an online form on TepTronics website and caled them a couple of days later after I didn't get a response. I was told I would get a call back right away and never did. Needless to say, I am not happy with TepTronics at the present.

We ordered the speakers on Sunday 7/18/10 and they were shipped on 7/19/10. We received our package on 7/22/10 in perfect condition. We would definitely order from Teptronics again.

I have dealt with this company for some time now. I usually do not have any problems, but now this past problem has caused to to never do business with this company again. I purchased a Soyo Dragon MB from this company and it arrived to my house with major problems. I contacted them about the problem and they just accused me of trading the board out with a bad one and I was just trying to gain a new board. I tried to make the understand that it was their fault that it was late arriving to my business site and it only took me about 15 minutes to decide that the board was dead but they did not want to hear the truth about this board. It all comes down to they right out called me a liar and they did not want to help me in the situation at all. I lost my customer due to this problem and in turn they have lost my business forever. Now I have a dead MB and I am out over $100 for their screw up! I would not recommend doing business with this company at all. If you recive a bad product, that is just too bad for you, it's not their problem. I am just glad it wasn't something of higher value to find out that they do not stand behind their products at all. Please stay away from these crooks!

I have been purchasing from this company for a while now. Got to say....good turn-a-round time, But bad pricing. I am a retailer and I use all different distributors. MALABS is not good one. That just my opinion...here is why. They own a retail web store called "EWIZ" and everything on "EWIZ" is priced at the exact same price they have posted on there "MALABS" website. And in some cases ( my case ) I purchased some ram from them ( MALABS ) and had my account rep. go through the pricing and we had sent several emails back and forth. And come to find out I payed $50.00 more than I should have for the ram ( very up set ). I will cut and paste the reply my rep. First of all, I’m very sorry about this. I understand price is a very important issue. Regarding the prices on Ewiz, Ewiz and we have very different operations. I don’t know their prices and I can’t control it. The items that are cheaper on their website may are having promotions at this time. But please remember one thing that Ewiz is for end user, so the buyers need to pay tax! The price you see on their website is not the final price! But since you are a reseller, we didn’t charge you tax! So actually you save a lot with us. Just because I save tax doesn't mean that we are getting wholesale pricing!!!! The state still wants there money you have to pay it back. Also you can purchase on EWIZ and not pay tax if you have a valid resale license, I have been in the wholesale and retail business for 20 plus years and I am telling you right know....wholesale pricing is usually a discount off the retail price....in most cases 15 to 25% depending on the product. And especially if they are selling it for the same price or less on their sister web site. I say be very careful I would find some other company to purchase from.

Ordered an item from LuggageOnline 12/14/11 for Christmas. Plenty of time right? Not for LuggageOnline. On 12/21/11 I noticed on UPS tracking data that item was scheduled to be delivered 12/26-12/29/11. I called LuggageOnline. The LuggageOnline agent cancelled the order and placed a new one with 3 day shipping (which was being offered to all online). His call not mine. On 12/22/11 I noticed on UPS tracking that the package would be delivered 12/26-12/28/11--AFTER CHRISTMAS. They have a tab where you can print a "gift voucher" telling someone that you ordered something from these dopes, but it didn't arrive. How nice of them! I happened to notice that the original shipment--which I could still track on UPS--had actually arrived in my town on 12/21/11 at exactly the time I was talking to the first agent. I called LuggageOnline customer service again. They informed me the item was now on back order. As for the original shipment. It was rerouted and could not be rerouted again back to me. So, what I got for my call to customer service was LuggageOnline taking steps that stopped me from getting what I ordered on time and doing something that insures I will not get the item on time. Also, at no point did I ever receive an email informing me my order would be late. They have good prices. But there is a reason for that. THEIR SERVICE IS TERRIBLE. Pay an extra couple of dollars and buy elsewhere.

I ordered 1 Jansport backpack and 1 travel-outlet kit. They ship the products promptly. The price was cheaper than amazon. When I send email to the Luggage Online, they respond me very promptly. I was kind of worried at first because I usually do not buy from anywhere except amazon or buy.com. However, I did not have any problem with Luggage Online. I recommend this seller.